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Your Customers Don’t Think in Channels—and Neither Should Your Marketing Team

Posted on November 13, 2026 ·

Posted in: Executive Viewpoints

Tagged with: attribution, cross-channel strategy, customer behavior, customer journey, direct mail, email marketing, integrated campaigns, marketing measurement, omnichannel alignment, omnichannel marketing, paid social, personalization, retail customer experience, retail marketing

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Gopuff Offers Weekly Pokémon Trading Card Drops, Delivered in Minutes

Posted on November 13, 2026 ·

Posted in: News

Tagged with: Card Vault by Tom Brady, collectibles, gopuff, instant commerce, micro-fulfillment, Pokémon Trading Card Game, product drops, quick commerce, rapid delivery, Tom Brady, trading cards, Tyler Stewart

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The Psychology of Holiday Spending in an Uncertain Economy

Posted on November 12, 2026 ·

Posted in: Executive Viewpoints

Tagged with: Adam Ortman, Adobe, AI shopping, bnpl, buy now pay later, consumer price index, consumer psychology, Deloitte, e-commerce, holiday promotions, holiday shopping, holiday spending, inflation, Kinetic319, manufactured urgency, price comparison, reference pricing, retail marketing, scarcity marketing, value perception

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Movado, Bynder Webinar Focuses on Where Peak Season Content Operations Stall

Posted on November 12, 2026 ·

Posted in: News

Tagged with: agency management, brand governance, Bynder, content operations, digital asset management, licensed brands, movado group, peak season, retail marketing, webinars

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Your Inventory Data May Cost Brands The Holiday’s Best Customers

Posted on November 12, 2026 ·

Posted in: Executive Viewpoints

Tagged with: agentic commerce, AI shopping agents, AI traffic, Ben Hussey, Black Friday, chatgpt, Google, holiday shopping, inventory data, inventory management, Katana, machine-readable inventory, multichannel inventory, peak season, product feeds, real-time inventory, reorder points, repeat stockouts, safety stock, stockouts

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OptimizeGEO Unveils Integrated Demand Engine

Posted on November 11, 2026 ·

Posted in: News

Tagged with: agentic AI, ai, AI shopping, brand discovery, competitive intelligence, Digital Commerce, enterprise marketing, generative AI, retail media, search marketing

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Afresh joins Databricks Built-On Partner Program to Connect Data with Grocery AI

Posted on November 11, 2026 ·

Posted in: News

Tagged with: Afresh, Built-On Partner Program, data governance, data silos, Databricks, Delta Sharing, food waste reduction, fresh food, grocery AI, grocery technology, inventory accuracy, Kristina Kemmer, OpenSharing, production planning, store ordering

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AI’s Impact on the Retail Gift Card Industry

Posted on November 11, 2026 ·

Posted in: News

Tagged with: agentic commerce, ai, AI concierge, AI shopping agents, artificial intelligence, BHN, blackhawk network, branded payments, customer experience, data analytics, digital gifting, gift cards, payments, personalized gifting, stored value

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One in Three Consumers Have Used AI Agents for Customer Service

Posted on November 10, 2026 ·

Posted in: News

Tagged with: agentic AI, Agentic Consumer Report, AI agents, AI-to-AI interactions, Capacity, consumer trust, contact centers, customer experience, customer service, CX strategy, David Karandish, escalation, gen z, large language models, Millennials, personal AI tools, support automation

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Easing the Holiday Rush: Why the Frontline Employee Experience is Retail’s Most Critical Peak-Season Metric

Posted on November 10, 2026 ·

Posted in: Executive Viewpoints

Tagged with: artificial intelligence, bopis, curbside pickup, employee experience, frontline employees, holiday retail, inventory visibility, machine learning, omnichannel fulfillment, pos, rfid, self-checkout, ship-from-store, store operations, task management, Zebra Technologies

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AWS’s David Dorf on Where Robots Deliver Value Today: The RetailTouchPoints.com Q&A

Posted on November 10, 2026 ·

Posted in: Features

Tagged with: aws, David Dorf, in-store technology, logistics, physical AI, retail operations, robotics, ROI, warehouse automation, workforce training

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Maybelline New York Brings Real-Time Makeup Virtual Try-On To ChatGPT

Posted on November 9, 2026 ·

Posted in: News

Tagged with: ai shopping assistant, augmented reality, beauty discovery, beauty tech, chatgpt, ChatGPT apps, conversational commerce, cosmetics retail, L'Oreal, Maybelline New York, modiface, OpenAI, product recommendations, virtual try-on, VivaTech 2026, Yasmin Dastmalchi