Latest In: customer experience
AI in retail artificial intelligence content orchestration customer experience digital signage in-store experience interactive retail Mónica Fernández Bové nSign operational data physical retail retail automation retail media Retail technology smart stores store operations
Data, AI and retail media can turn physical stores from static environments into responsive ones— if retailers avoid…
Executive Viewpoints
October 26
ai artificial intelligence consumer behavior customer experience Digital Commerce personalization product discovery purchase decisions retail innovation Retail technology
For much of the past two decades, retailers have focused on helping consumers find products online. Search engines…
Executive Viewpoints
October 23
customer experience Experience Center experiential retail Jos. A. Bank Karla Gray menswear merchandising Peachtree City retail experience store design store redesign tailored brands tailoring
Key Takeaways Jos. A. Bank opened a 4,960-square-foot store in Peachtree City, Ga., on Oct. 14 with clearer…
News
October 23
Artificial intelligence is reshaping the entire retail lifecycle—streamlining everything from customer discovery and automated content creation to predictive inventory and frictionless post-purchase support. By unifying front-end experiences with back-end logistics,…
October 19
best buy Best Buy App Best Buy Gamers consumer electronics customer experience Digital Commerce experiential retail gaming retail IGN in-store events loyalty programs My Best Buy Plus My Best Buy Total personalization sweepstakes video games
Key Takeaways Best Buy launched Best Buy Gamers in beta on Oct. 20, a free experience on BestBuy.com…
News
October 20
customer experience fashion show pink turnaround Victoria's Secret
Victoria’s Secret is marking nearly five years as a standalone company with a remarkable business bounce-back. The retailer…
Features
March 26
Bealls company evolution customer experience employee experience family owned Featured retail milestone retail remix retail strategy
It’s rare for a retailer, or any business for that matter, to last for 100 years, which is…
Features
June 25
brand loyalty customer experience data-driven retail design:retail design:retail Featured Featured Forever 21 new store openings Princess Polly trending fashion
Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location…
Features
April 10
company culture customer experience digital transformation Featured gary hawkins retail innovation
Gary Hawkins has been enmeshed in the retail industry for nearly three decades as a practitioner and advisor…
Features
March 10
brick-and-mortar expansion customer experience design:retail design:retail News Lilysilk new store openings New York City real estate omnichannel growth
Lilysilk, a sustainable specialty brand of silk products, has opened its first concept store in New York City.…
News
March 4