Why Self-Service Still Fails in 2026 and What Retailers Keep Getting Wrong
I’ve been in rooms where a retailer celebrates a kiosk go-live like it’s the finish line, with champagne,…
Executive Viewpoints July 29
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Why Small Retailers Are Invisible to AI — and How to Fix It Before Amazon Eats Everything
Shopping queries on ChatGPT doubled between January and June 2025. The platform now fields over 84 million shopping…
Executive Viewpoints July 27
Welcome to Retail’s Everything-Is-Impulse Era. Are You Ready?
It’s 2 p.m. on a Tuesday. A shopper asks her phone for a sunscreen recommendation that won’t irritate…
Executive Viewpoints July 23
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The Sourcing Tool That Works While You Sleep
Every founder who sells a physical product eventually learns how much time sourcing can consume. Comparing suppliers, chasing quotes, negotiating terms, and following up on orders can swallow entire days,…
July 22
Commerce Measurement Has a Margin Problem
Building a CPG brand changes the way you think about commerce very quickly. From the outside, the flaws…
Executive Viewpoints July 21
Tariffs, Algorithms and the Soul of the Watch
Most luxury watches are not investments. They’re beautiful, they’re meaningful and if you buy the right one, it’ll…
Executive Viewpoints July 14
Retail’s AI Problem Isn’t the Technology – It’s Execution
Over 90% of companies are either utilizing AI or exploring its implementation. The technology should contribute trillions to…
Executive Viewpoints July 13
How Convenience Stores Can Increase Margins in the Era of the ‘Cautious Customer’
Years ago, c-stores — also known as convenience stores — could bank on location, speed and convenience as…
Executive Viewpoints July 8
Why In-Person is Winning Again in an AI Landscape
The evolution of the ecommerce industry, fueled by technological progress, has kept us on our toes since day…
Executive Viewpoints July 7
What the Rise of the Polyclass Consumer Means for Retailers
Retail segmentation has long relied on stable demographic categories like income, occupation and geography to guide major decisions…
Executive Viewpoints July 6Top Stories
