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Your Customers Don’t Think in Channels—and Neither Should Your Marketing Team
Consumers do not think in channels. They do not categorize a promotional email as “digital” and a catalog arriving at their home as “offline.” They simply experience the brand. Retail…
Executive Viewpoints November 13
Gopuff Offers Weekly Pokémon Trading Card Drops, Delivered in Minutes
Key Takeaways Gopuff will drop Pokémon Trading Card Game products every Friday at 3 p.m. ET for six weeks, with delivery in as fast as 15 minutes and one below-market…
News November 13The Psychology of Holiday Spending in an Uncertain Economy
Every holiday season, retailers collectively try to answer one question: how much are consumers willing to spend? This year, with shoppers balancing holiday traditions against lingering concerns about rising inflation…
Executive Viewpoints November 12
Why Better CX Starts Before the Store
As shoppers make fewer trips to stores but arrive more ready to buy, inventory accuracy is becoming essential to customer satisfaction. By connecting inventory data from source to store, retailers…
November 9
Movado, Bynder Webinar Focuses on Where Peak Season Content Operations Stall
Key Takeaways Retailers managing multiple brands can reduce peak-season delays by standardizing asset requirements, streamlining approvals and identifying bottlenecks before launch windows close. The webinar uses Movado Group’s experience and…
News November 12
Your Inventory Data May Cost Brands The Holiday’s Best Customers
Retailers are moving fast to make their catalogs agent-ready this holiday season. They’re feeding product data into ChatGPT, Google and other shopping agents customers now use to browse, compare and…
Executive Viewpoints November 12
OptimizeGEO Unveils Integrated Demand Engine
Key Takeaways OptimizeGEO’s research shows brands are losing visibility on the emerging AI shelf as editorial sources and retailers increasingly shape product discovery. The company’s new capabilities are designed to…
News November 11
Afresh joins Databricks Built-On Partner Program to Connect Data with Grocery AI
Key Takeaways Afresh has joined the Databricks Built-On Partner Program to turn retailers’ governed enterprise data into AI-powered ordering, production and inventory decisions across fresh and center store. The pairing…
News November 11
AI’s Impact on the Retail Gift Card Industry
Key Takeaways By 2030, 42% of payments leaders surveyed expect an AI concierge to recommend, select and send gift cards without consumers ever visiting a retailer’s website or app. A…
News November 11
One in Three Consumers Have Used AI Agents for Customer Service
Key Takeaways Capacity’s Agentic Consumer Report finds that 35% of consumers have used an AI agent to handle a customer service request Consumers who use AI ask more specific questions,…
News November 10
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