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How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers

Listen Up: Copper Compression’s Voice Commerce Play is (Almost) All About Brand Recognition

How In-House App Development Gave Home Depot Associates the Right Tool for Their Jobs

Kendra Scott CEO: ‘The Beauty of our Business is we Don’t Have to Reinvent Ourselves to be Successful’

How Fiture Creates ‘Fitness for All’ in Compact N.Y. Store Location

NRF 2023 Spotlights Profitability, Workforce Enhancements and Media Network Opportunities

How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers

Get Post-Purchase Right or Risk Losing the Next Sale

Listen Up: Copper Compression’s Voice Commerce Play is (Almost) All About Brand Recognition

How In-House App Development Gave Home Depot Associates the Right Tool for Their Jobs

Kendra Scott CEO: ‘The Beauty of our Business is we Don’t Have to Reinvent Ourselves to be Successful’

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src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, 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Judge Rules that Amazon Illegally Threatened Organizing Workers at Two Warehouses

A judge with the National Labor Relations Board (NLRB) ruled that Amazon illegally threatened to…

<img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, 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src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, 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Canada Goose, Net-a-Porter Aim to Extend Product Life with New Resale, Repair Programs

Premium brands Canada Goose and YOOX Net-a-Porter Group have both rolled out new programs to…

<img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" 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data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" 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Retailers Raise $384,000 for Vulnerable Children at Pre-NRF Event

On Jan. 14, 2023 — the day before the NRF Big Show kicked off —…

Recalibrating for the Next Normal

Over the past decade, we have witnessed seismic structural shifts as the retail sector transformed for the digital era. More recently,…

Gen Z is Hyperconscious of Greenwashing in Retail — Defining ‘True’ Sustainability for a Young Demographic

Gen Z has been shaped by a number of factors, including the COVID-19 pandemic and…

Amazon’s Renewable Energy Portfolio Tops 20 Gigawatts; More Investments Coming

Amazon expanded its renewable energy capacity by 8.3 gigawatts (GW) in 2022, bringing its total…

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src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, 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Destination XL Names New COO as it Looks to ‘Transform and Grow’

Destination XL Group (DXL) — which encompasses the DXL Big + Tall and Casual Male…

<img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, 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src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, 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Dunnhumby Survey: H-E-B Regains Title of America’s Top Grocer as Club Stores Move Up the Ranks

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its…

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src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, 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data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" 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Vera Bradley Creates 2 New Leadership Roles, Cuts 3 Existing Positions in Executive Shakeup

Vera Bradley has reconfigured its leadership team with the appointment of Alison Hiatt to the…

<img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, 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src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, 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data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" class="attachment-medium size-medium wp-image-81436" alt="Retail ThinkTank" srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" sizes="(max-width: 600px) 100vw, 600px" />

Williams-Sonoma Shifts Execs’ Responsibilities to Support Marketing and Global Business

Williams-Sonoma Inc. is taking advantage of the long tenures and broad experience of its executive…

<img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, 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src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, 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data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" class="attachment-medium size-medium wp-image-81436" alt="Retail ThinkTank" srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" sizes="(max-width: 600px) 100vw, 600px" />

Where to Next for the Experience Economy?

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded…

<img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo.png 1178w" data-src="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png" data-sizes="(max-width: 600px) 100vw, 600px" class="attachment-medium size-medium wp-image-81436 lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" width="600" height="252" alt="Retail ThinkTank" data-srcset="https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-600x252.png 600w, https://www.retailtouchpoints.com/wp-content/uploads/2021/05/RetailThinkTank_Logo-768x322.png 768w, 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