Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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American Eagle Outfitters Names Ravi Thanawala CFO as Mike Mathias Transitions to Advisor Role
AEO Inc. has tapped Ravi Thanawala, the CFO for Papa John's, as its next Chief Financial Officer, succeeding Mike Mathias, who will step into a strategic advisor role to CEO…
News July 2
The Richest Source Of Customer Intelligence In Retail Is The One Most Brands Can’t See
Retailers have been outsourcing their most valuable customer relationships to individual employees’ personal phones for years. Most retailers know this. Few have done anything about it. Retailers have never had…
Executive Viewpoints July 2
Kroger to Acquire Giant Eagle for $1.65 Billion, Expanding into Ohio Valley Region
Kroger will acquire regional grocer Giant Eagle for $1.65 billion, its biggest acquisition move since the failed Albertsons deal, as new CEO Greg Foran pushes a return to store growth.
News July 1
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Family Dollar Completes $75 Million Sale-Leaseback Across 19 States
Family Dollar separated from its former parent company Dollar Tree in July 2025. The sale-leaseback is designed to help strengthen Family Dollar's national platform and accelerate its growth initiatives.
News July 1
The Next SaaS Business Model Won’t Be Based on Seats
The pressure on SaaS companies is coming from several directions at once: Customer acquisition costs remain high, while many categories are crowded with similar tools. Buyers are scrutinizing software budgets…
Executive Viewpoints July 1
Back-to-School Denim Trend: Low-Rise Search Interest Hits a Five-Year High as Pacsun Launches Kaia Jean
New Google Trends data shows low-rise jeans search interest at a five-year high, right as Pacsun launches its ultra-low-rise Kaia Jean for back to school.
News June 30
Visa: AI and Digital Investment Boom Offsetting Inflation Drag on Global Economy
A new Visa economic outlook finds the strongest investment cycle since 2010 is propping up global growth but warns the productivity payoff from AI spending has not yet arrived.
News June 30
What Wayfair is Learning as it Takes Its Online Catalog to Brick-and-Mortar
Wayfair has 14 stores and more on the way. VP of Merchandising and Stores Liza Lefkowski shares what the company got wrong at the outset and what customers have challenged…
Features June 30
Why Retail AI Projects Fail at Scale: The Adoption Gap Between Pilot Success and Enterprise Execution
Retailers often achieve impressive pilot results with analytics, automation, and AI initiatives. Sustaining those gains across hundreds or thousands of stores requires something different: consistent processes, reliable data, clear accountability,…
Executive Viewpoints June 30
