Retail TouchPoints

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Retail’s Next Mile: Managing Risk as Fulfillment Moves Inside the Home

Same-day delivery has become the baseline expectation for customers, and in-home delivery is rapidly becoming standard rather than a premium. Eighty percent of consumers now expect retailers to offer same-day…

Executive Viewpoints September 30

Target Cuts Prices on Nearly 2,000 Home and Apparel Items

The move comes ahead of the holiday season as the retailer looks to drive demand in two slower-growth categories.

News September 29
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Adobe Forecasts Record $275.1 Billion in U.S. Holiday Online Sales

Adobe's 2026 holiday forecast points to record online spending, a faster-growing Black Friday and shoppers using deals to stock up on essentials.

News September 29
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Ruggable Lauren Sherman-Kaoud

Ruggable’s Chief Marketing and Creative Officer on the Brand’s Design-Led Reset

Lauren Sherman-Kaoud discusses the washable rug company's new campaign, shifting consumer expectations and why distribution growth isn't the priority right now.

Features September 28

LLMs will Reshape the Q4 Shopping Journey — Just Not in the Way Many Marketers Think

It seems like everyone is talking about advertising in ChatGPT.  Historically, marketers advertised in new media properties, like the first issue of a magazine — remember them? — or a…

Executive Viewpoints September 28

Lowe’s Launches Drone Delivery Pilot in North Carolina

The home improvement retailer is partnering with Wing and DoorDash in its home state as the company leans into technology to offset a sluggish housing market.

News September 24

Deep Dive: Preparing Store Associates for the AI-Powered Shopper

Featuring: Josh Goodelman, Chief Revenue Officer at KWI Shoppers are walking into stores armed with more than a shopping list. AI is helping them research products, compare prices and evaluate…

Podcasts September 24

Starbucks to Close 250 Locations as Part of Ongoing Restructuring

The closures make up about 1% of the company's North America footprint. In its most recent quarter, Starbucks reported its strongest sales growth in years.

News September 24

Digital Accessibility: How Online Retailers Can Capture Holiday Revenue and Stay Ahead of Risk Simultaneously

In today’s AI-first world, online consumers are sure to encounter AI-powered experiences as they shop. The opportunity for businesses is obvious. AI enables teams to code, build and scale products…

Executive Viewpoints September 24
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