Retail TouchPoints
Etsy Cuts 12% of Workforce to Move Faster
Top Stories
Latest Posts
Claire’s Is Reinventing the Piercing Experience Across 900 Stores
Claire's brand reset is underway after filing for bankruptcy and its acquisition by Ames Watson in 2025. Chief Merchandising Officer Jillian Cueff and VP of Retail Operations Carey Brezler share…
Features August 6When Convenience Stops Feeling Convenient
Retail has spent years improving the mechanics of shopping. Delivery windows have shrunk from days to hours. Search tools surface relevant products almost immediately. Recommendation engines remember previous purchases, while…
Executive Viewpoints August 6Shopify Credits AI for 34% Revenue Growth in Q2 2026
"Shopify is probably the most AI-pilled company in the world," said Shopify President Harley Finkelstein on the company's second-quarter earnings call.
News August 5The Sourcing Tool That Works While You Sleep
Every founder who sells a physical product eventually learns how much time sourcing can consume. Comparing suppliers, chasing quotes, negotiating terms, and following up on orders can swallow entire days,…
July 22Bed Bath & Beyond Parent to Rebrand to Neighborhood Intelligence to Emphasize Shift to Services for Homeowners
"Retail can only introduce us to the customer," said Marcus Lemonis, Executive Chairman and CEO, on the company's Q2 earnings call. "Home services allow us to deepen that trust. Quite…
News August 5AI Playbook: How PetSmart Used AI Decisioning to Drive a 22% Lift in Salon Bookings
Marketing SVP Bradley Breuer shares why AI works best for personalized marketing efforts, customer relationship management and driving groomer visits at PetSmart when it's paired with human expertise.
Features August 4Wayfair Leans into Luxury as Q2 Revenue Hits Post-COVID High
Wayfair posted its best U.S. revenue growth since COVID in Q2 2026, led by 35% growth at premium sub-brand Perigold.
News August 4Best Buy Names Former Nordstrom Exec Anne Bramman as Chief Financial Officer
Best Buy has named Anne Bramman EVP and CFO, filling the role vacated by Matt Bilunas as the retailer completes its leadership realignment under incoming CEO Jason Bonfig.
News August 4Navigating the Future of Retail Risk Management: Precision is the North Star
At any given moment, a retail security team is looking at thousands of alerts across dozens of tools and a vulnerability list that never gets shorter. The data keeps growing,…
Executive Viewpoints August 4Wayfair’s Brick-and-Mortar Expansion Is Coming to Pittsburgh in 2027
Wayfair announced plans for a 95,000-square-foot Pittsburgh store at North Hills Village, set to open in 2027 as its first Pennsylvania location.
News August 3




















