Retail TouchPoints
Deloitte: Holiday Spending to Rise 4% as Gen Z and Millennials Drive Gains
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AI: The New Gatekeeper in the Purchase Decision
For much of the past two decades, retailers have focused on helping consumers find products online. Search engines became the gateway to discovery, leading to major investments in search optimization,…
Executive Viewpoints October 23
Jos. A. Bank Debuts New Store Design
Key Takeaways Jos. A. Bank opened a 4,960-square-foot store in Peachtree City, Ga., on Oct. 14 with clearer sightlines, defined product areas and a dedicated Experience Center for consultations and…
News October 23
Affordability Shapes Winter Holiday Shopping: NRF Holiday Survey
Key Takeaways More than half of holiday shoppers say the economy will affect spending plans, prompting many to seek deals, compare prices online and use coupons. Consumers are balancing early…
News October 22
From Product Research to Fulfillment: How AI Is Simplifying Ecommerce Operations
Artificial intelligence is reshaping the entire retail lifecycle—streamlining everything from customer discovery and automated content creation to predictive inventory and frictionless post-purchase support. By unifying front-end experiences with back-end logistics,…
October 19
From Pop-Up to Payoff: What the Best In-Store Brand Activations Get Right
Retail activations can take many forms, but the best ones tend to share a few characteristics. They give consumers a reason to stop. They make the experience relevant to the…
Executive Viewpoints October 22
KPMG: Holiday Self-Gifting Jumps 18% As Shoppers Plan to Treat Themselves
Key Takeaways U.S. consumers expect to spend an average of $783 this holiday season, up 5% from last year, with self-gifting rising 18% to an average of $354, according to…
News October 21
Best Buy Gamers Launched in Partnership with IGN
Key Takeaways Best Buy launched Best Buy Gamers in beta on Oct. 20, a free experience on BestBuy.com and the Best Buy App that combines IGN content, personalized profiles, event…
News October 20
Salesforce to Acquire Braze for $5.6B
Key Takeaways Salesforce signed a definitive agreement to acquire customer engagement platform Braze for $5.66 billion in enterprise value, with the deal expected to close in fiscal year 2028. Braze’s…
News October 20
How AI Assistants Are Changing Product Discovery and Becoming the New Shopping Aisle
AI isn’t just rapidly transforming how people work. It’s also changing how people shop. In the not-so-distant past, it was common for consumers to research and discover new products through…
Executive Viewpoints October 20
Why ‘Free Returns’ Broke U.S.DTC and What to Do About It Before Q4
The story is repeating across U.S. retail. Sub-scale DTC brands closing. Established DTC names cutting staff. Category leaders adjusting return policies to add fees, restocking charges, or shorter windows. Best…
Executive Viewpoints October 19
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