Backroom Problems Hiding in Plain Sight
Walk the backroom of almost any grocery store, and you will find the same thing: shelves stuffed with…
Executive Viewpoints May 21
Latest In: Executive Viewpoints
Why U.S. Retailers Must Embed Sustainability Across Operations in 2026, Not Just Product Lines
Environmental concern among American consumers is growing, with 80% of shoppers worried about purchase-related environmental impact. Consumers are purchasing…
Executive Viewpoints May 20
Is Brand Visibility Misleading Retail Marketers?
There was a time when marketing carried a reassuring sense of logic. Your growth could be traced back…
Executive Viewpoints May 19
What Legislators (and Retailers) are Getting Wrong about Retail Theft
Retailers are rethinking self-checkout (SCO) due to their theft vulnerability, and now policymakers are getting involved. A recent…
Executive Viewpoints May 18
The Invisible Bias Problem in AI Consumer Research
A startup ran the same question through a synthetic panel and a real consumer sample: “What would you…
Executive Viewpoints May 15
Retailers: In Agentic Commerce, Payment Reliability will Determine Who Wins
It’s about to become far more important for merchants to offer consumers appropriate credit as agentic commerce emerges.…
Executive Viewpoints May 14
Loyalty in Layers: How B2B2C Models Change the Metrics that Matter
Conventional wisdom in marketing has been clear: if you want to build loyalty, you go straight to the…
Executive Viewpoints May 13
When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
Are Retailers Ready for Agentic Commerce?
We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI.…
Executive Viewpoints May 11Top Stories
Latest Podcasts
Latest Resources
