Latest In: customer experience
ab tasty Amazon Buy with Prime bottom of the funnel customer experience Featured IAB Connected Commerce Summit Jacadi Macy's marketing funnel marketing tactics rokt The Woobles
Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Where…
Features
October 24
customer experience fee structure poshmark recommerce resale social commerce
[Update as of 10/22/24]: Less than a month after Poshmark unveiled a new fee structure to improve customer…
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October 22
customer experience Featured Lowe's loyalty programs marketing tactics MyLowe's Rewards omnichannel strategy unified commerce
Jennifer Wilson has been SVP and Chief Marketing Officer of Lowe’s for less than six months, but her…
Features
October 22
Advertising Week New York commerce media CTV customer experience Digitas NA Featured Kroger Precision Marketing marketing and advertising retail media social commerce The Trade Desk tiktok United Airlines
Commerce is being embedded into more channels, platforms and touch points. Destinations once focused on education and inspiration…
Features
October 15
Amazon American Eagle Outfitters counterfeit goods customer experience Digital Commerce dupe culture dupes third-party marketplace third-party sellers
American Eagle has filed a lawsuit against Amazon, claiming the ecommerce giant has used and manipulated trademark branding…
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September 27
Babyletto customer experience design:retail design:retail News flagship new store openings RD Collaborative
Nursery bedding and furniture brand Babyletto has opened its first ever brick-and-mortar store in its home turf of…
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September 24
customer experience ecommerce returns Featured Foot Locker HOKA product returns Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024)
Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as…
Features
September 11
customer experience delivery partnerships doordash Featured instacart last mile omnichannel fulfillment Retail ThinkTank (2024) Retail ThinkTank: Featured in Supply Chain & Fulfillment (2024) Retail ThinkTank: Supply Chain & Fulfillment (2024) Sephora
Amber Turley has been with Sephora for more than nine years, working in various functional roles. Although her…
Features
August 22
customer experience distribution centers drone delivery fulfillment IKEA inventory management Retail ThinkTank: Featured in Supply Chain & Fulfillment (2024) Retail ThinkTank: Supply Chain & Fulfillment (2024)
Ikea has embarked on the latest phase of drone adoption by rolling out an upgraded AI-powered system that…
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August 19
