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Latest In: customer experience

Adore Me bloomingdales copyright infringement customer experience data and analytics Featured gen AI risks generative AI Kroger personalization
As the value of gen AI is becoming clearer, so do possible risks, including copyright infringement and drift.

As Gen AI Gains Traction, Potential Risks Become Impossible to Ignore

Businesses across industries have embraced generative AI across their organizations to power efficiency and performance. In fact, 79%…

Features July 8
customer experience Featured hanna andersson packaging resale sourcing Supply chain sustainability
Kara Carter, Hanna Andersson's Chief Product Officer, reveals how the brand's commitment to quality and durability drives its sustainability efforts.

How Sustainability Dovetails with Hanna Andersson’s ‘North Star’ of Product Durability

Kara Carter has been in a long-term relationship with Hanna Andersson. Starting as a Merchandising Director in 2014,…

Features June 25
amazon business b2b ecommerce business-to-business sales customer experience ecommerce procurement
Amazon Business, the company’s B2B online procurement store, is launching several new features designed to simplify the buying process for business buyers.  

Amazon Ramps up B2B Ecommerce Offering to Capture More Business Buyers

The business-to-business (B2B) ecommerce market is on track to reach $3 trillion by 2027, according to Forrester research.…

News June 20
CAMP customer experience experiential retail shopping mall simon
Experiential retailer CAMP is partnering with Simon to bring its concept to two new locations in Philadelphia and Houston.

CAMP Partners with Simon and RWS Global to Scale its Play-and-Shop

CAMP is partnering with mall operator Simon to bring its “play-and-shop” concept to Philadelphia and Houston over the…

News June 18
Adore Me customer experience Featured leadership lessons

Interview with Ranjan Roy of Adore Me: Meet the Ecommerce Advisory Council

Features June 14
#RICE24 customer experience Featured omnichannel strategy retail events retail innovation Retail Innovation Conference & Expo
Taking place June 4-6, 2024, in Chicago, the Retail Innovation Conference & Expo is the must-attend event for retail execs to dig into cutting-edge topics and trends.

Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is on site in Chicago…

Features June 5
community-driven commerce customer experience Customer loyalty demand planning ecommerce Featured gamification KIKI World Retail ThinkTank (2024) Retail ThinkTank: Ecommerce Strategy (2024) Retail ThinkTank: featured in ecommerce strategy (2024)
KIKI World is a community-driven commerce platform that allows consumers to vote on which beauty products are manufactured.

How One Beauty Brand is Making Community-Powered Commerce a Reality

Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and…

Features May 24
customer experience data and analytics data security edge computing solution spotlight SUSE
SUSE Edge 3.0 is a purpose-built cloud native edge computing platform designed to manage the full lifecycle of edge devices at scale.

#RICE24 Solution Spotlight: SUSE Empowers Retailers at the Edge of Innovation

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management,…

News May 20
brand experience awards customer experience digital innovation Featured loyalty omnichannel retail innovation
Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

The 2024 Brand Experience Award Winners are…

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the…

Features May 20
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