Latest In: customer experience

customer experience Featured in-store recycling primark Primark Cares Retail ThinkTank (2024) Retail ThinkTank: Business Agility & Innovation (2024) Retail ThinkTank: Featured in Business Agility & Innovation (2024) sustainability
Primark has been making significant progress toward ambitious sustainability goals — including cutting its greenhouse gas emissions in half by 2030 — and the apparel retailer has the receipts to prove it.

Primark Takes Multi-Pronged Approach to Sustainability, from Supply Chain to Customer Education

Primark has been making significant progress toward ambitious sustainability goals — including cutting its greenhouse gas emissions in…

Features August 13
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After 18 months of research and testing, Ebay has updated its ecommerce search experience to be more interactive and visually appealing for shoppers.

EBay Prioritizes Search with New UX Updates  

Ebay has redesigned its search experience to make it more intuitive and “visually rich.” Featuring larger, high-resolution images,…

News August 12
amazon prime barkbox Birchbox community commerce customer experience Customer loyalty Featured ipsy membership model Retail ThinkTank (2024) Retail ThinkTank: Featured in Omnichannel Strategy (2024) Retail ThinkTank: Omnichannel Strategy (2024)
It takes a lot more than seamless shipping and low prices to create a winning membership model. A survey of 1,000+ consumers reveals all.

New Research Reveals the Keys to an Impactful Membership Model

The early 2010s brought consumers an onslaught of subscription services. Birchbox gave more consumers access to luxury beauty…

Features August 12
customer experience Remarkable Retail retail industry disruption Retail ThinkTank (2024) Retail ThinkTank: Business Agility & Innovation (2024) Retail ThinkTank: Featured in Business Agility & Innovation (2024) Steve Dennis
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Lessons from the Edge: Steve Dennis on the Balancing Act Between Risk Management and Taking Bold Chances

Steve Dennis has worked for some of the world’s most well-known retail companies — in-house with Sears and…

Features August 8
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ThredUp Makes Thrifting Easier with New AI Tools

Many consumers love thrifting because they enjoy the treasure hunt experience, especially in physical stores. With shelves stocked…

News August 5
Adore Me bloomingdales copyright infringement customer experience data and analytics Featured gen AI risks generative AI Kroger personalization
As the value of gen AI is becoming clearer, so do possible risks, including copyright infringement and drift.

As Gen AI Gains Traction, Potential Risks Become Impossible to Ignore

Businesses across industries have embraced generative AI across their organizations to power efficiency and performance. In fact, 79%…

Features July 8
customer experience Featured hanna andersson packaging resale sourcing Supply chain sustainability
Kara Carter, Hanna Andersson's Chief Product Officer, reveals how the brand's commitment to quality and durability drives its sustainability efforts.

How Sustainability Dovetails with Hanna Andersson’s ‘North Star’ of Product Durability

Kara Carter has been in a long-term relationship with Hanna Andersson. Starting as a Merchandising Director in 2014,…

Features June 25
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Amazon Business, the company’s B2B online procurement store, is launching several new features designed to simplify the buying process for business buyers.  

Amazon Ramps up B2B Ecommerce Offering to Capture More Business Buyers

The business-to-business (B2B) ecommerce market is on track to reach $3 trillion by 2027, according to Forrester research.…

News June 20
CAMP customer experience experiential retail shopping mall simon
Experiential retailer CAMP is partnering with Simon to bring its concept to two new locations in Philadelphia and Houston.

CAMP Partners with Simon and RWS Global to Scale its Play-and-Shop

CAMP is partnering with mall operator Simon to bring its “play-and-shop” concept to Philadelphia and Houston over the…

News June 18
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