Latest In: customer experience

customer experience employee engagement Rite Aid
Rite Aid has launched a new marketing campaign that puts its employees in the spotlight.

Rite Aid Makes Employees the Stars of New Ad Campaign

Rite Aid has launched its new ‘It Means More’ to celebrate its employees, who represent the company’s “steadfast…

News February 22
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Hydra Health is transforming the hospital gift shop to include tailored assortments, high-end services and spa-inspired designs.

How Hydra Health is Transforming the Hospital Gift Shop

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and…

Features February 21
Chief Merchandising and Client Services Officer client services customer experience Featured inventory strategy Loretta Choy retail remix stitch fix
In an exclusive interview, Loretta Choy, Chief Merchandising and Client Services Officer for Stitch Fix, shares how the Style Forecast drives the brand's approach to customer experience.

Stitch Fix Chief Merchant: The Style Forecast is ‘an Embodiment’ of the Brand Promise

The Stitch Fix Style Forecast has become so much more than a press campaign used to drum up…

Features February 9
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Legendary global instrument brand Gibson will open its second 'Garage' flagship store in London next month.

‘London Calling’: Gibson Garage Opens Second Location in the UK

Gibson, the iconic global instrument brand, will open a new Gibson Garage flagship store in historic London, just off Oxford Street,…

News January 25
customer experience Featured National Retail Federation NRF 2024 NRF Big Show omnichannel strategy retail innovation Retail technology retail trade show
40,000 retail execs gathered at the NRF Big Show to explore emerging trends, and how retail media, ESG and other trends can drive business innovation.

Seen and Heard at #NRF2024: 5 Trends from the Big Show

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together…

Features January 23
agriculture and farming customer experience Featured food and beverage Frito Lay grocery PepsiCo PepsiCo North America Quaker Retail ThinkTank (2024) Retail ThinkTank: Featured in Supply Chain & Fulfillment (2024) Retail ThinkTank: Supply Chain & Fulfillment (2024) sustainability
Steven Williams, CEO of PepsiCo Food North America shared during a keynote at the 2024 National Retail Federation Big Show how the business is collaborating with retail partners to meet sustainability goals.

PepsiCo Foods North America CEO: To Tackle Sustainability, ‘We Must Stand Shoulder to Shoulder’ with Partners 

Three-quarters of CEOs say sustainability is a major initiative for their organization, according to research from Deloitte, and 20% said they’re…

News January 15
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Coachtopia has launched a new documentary web series designed to educate consumers about the brand is tackling fashion's waste problem.

Coachtopia ‘Road to Circularity’ Docuseries Spotlights Sustainability Challenges and Solutions

Coachtopia, the circular fashion sub-brand of Coach, has launched a new documentary web series designed to educate consumers…

News January 12
blind box brand activation brand experience customer experience customer marketing design:retail design:retail News guerilla marketing MINISO
Miniso has embarked on Blind Box Carnival, a two-month long campaign that is bringing unique unboxing moments to its stores worldwide.

Miniso Blind Box Carnival Surprises and Delights Shoppers Worldwide

Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that…

News December 27
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The top five Retail Remix episodes of 2023 reaffirm some of the most trending topics of the year, from retail media to associate engagement.

The Top 5 Retail Remix Episodes of 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three-plus…

Features December 20
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