Latest In: customer experience

customer experience Featured National Retail Federation NRF 2024 NRF Big Show omnichannel strategy retail innovation Retail technology retail trade show
40,000 retail execs gathered at the NRF Big Show to explore emerging trends, and how retail media, ESG and other trends can drive business innovation.

Seen and Heard at #NRF2024: 5 Trends from the Big Show

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together…

Features January 23
agriculture and farming customer experience Featured food and beverage Frito Lay grocery PepsiCo PepsiCo North America Quaker Retail ThinkTank (2024) Retail ThinkTank: Featured in Supply Chain & Fulfillment (2024) Retail ThinkTank: Supply Chain & Fulfillment (2024) sustainability
Steven Williams, CEO of PepsiCo Food North America shared during a keynote at the 2024 National Retail Federation Big Show how the business is collaborating with retail partners to meet sustainability goals.

PepsiCo Foods North America CEO: To Tackle Sustainability, ‘We Must Stand Shoulder to Shoulder’ with Partners 

Three-quarters of CEOs say sustainability is a major initiative for their organization, according to research from Deloitte, and 20% said they’re…

News January 15
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Coachtopia has launched a new documentary web series designed to educate consumers about the brand is tackling fashion's waste problem.

Coachtopia ‘Road to Circularity’ Docuseries Spotlights Sustainability Challenges and Solutions

Coachtopia, the circular fashion sub-brand of Coach, has launched a new documentary web series designed to educate consumers…

News January 12
blind box brand activation brand experience customer experience customer marketing design:retail design:retail News guerilla marketing MINISO
Miniso has embarked on Blind Box Carnival, a two-month long campaign that is bringing unique unboxing moments to its stores worldwide.

Miniso Blind Box Carnival Surprises and Delights Shoppers Worldwide

Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that…

News December 27
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The top five Retail Remix episodes of 2023 reaffirm some of the most trending topics of the year, from retail media to associate engagement.

The Top 5 Retail Remix Episodes of 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three-plus…

Features December 20
American Freight customer experience design:retail News store design tech-driven stores
American Freight, the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores.

American Freight Unveils Upgraded Store Design and Shopping Experience

American Freight, the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in…

News December 18
customer experience design:retail design:retail News employee productivity new store openings small-format store store redesigns the container store
The Container Store has opened its 100th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity.

The Container Store Opens 100th Location, Doubles Down on Smaller Format

The Container Store has opened its 100th brick-and-mortar location in Princeton, N.J. — a small-format concept designed to…

News December 18
chewy Chewy Vet Care customer experience omnichannel strategy Vet Care Services
Chewy is embracing the “medtail movement” by opening its first veterinary practices under the brand name “Chewy Vet Care.”

Chewy Joins Medtail Movement with Vet Care Services

Healthcare has been deemed the new battleground for retailers — from behemoths like Walmart and Amazon to traditional…

News December 15
brand strategy customer engagement customer experience data-driven marketing Featured Frito-Lay Gatorade Lay's Pepsi PepsiCo Quaker Retail ThinkTank (2024) Retail ThinkTank: Business Agility & Innovation (2024) Retail ThinkTank: Featured in Business Agility & Innovation (2024) shopper marketing sustainability
PepsiCo's Chief Commercial Officer and Chief Customer Officer reveal how the company's data investments have driven marketing and product innovation.

PepsiCo C-Suite Execs Reveal Strategies for Engaging Time-Starved Shoppers

The PepsiCo portfolio has evolved to include some of the most recognized, even beloved, food and beverage brands…

Features November 30
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