Latest In: customer experience

customer experience design:retail design:retail Featured Featured flagship experience melissa & doug Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023) store design
After more than 35 years in business, Melissa & Doug is finally venturing into branded brick-and-mortar with a flagship that elevates its brand promise.

How Intentional Design Sparks Imagination in the First Melissa & Doug Flagship 

Melissa & Doug toys and costumes have been in homes and schools around the world for decades. (If…

Features October 18
CPG customer experience Digital Commerce Featured Liquid Death product collabs Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
Liquid Death has taken the world by storm. But what is really driving the brand's growth? We explore the strategies and tactics that have made a splash.

Inside Liquid Death’s Killer Growth Playbook

For some, Liquid Death represents an exciting and inspiring example of a CPG brand rewriting the rules of…

Features October 6
American Eagle Outfitters bopis customer experience holiday shopping trends in-store fulfillment inventory visibility radar Retail ThinkTank (2023) Retail ThinkTank: Featured In Supply Chain & Fulfillment (2023) Retail ThinkTank: Supply Chain & Fulfillment (2023)
Spencer Hewett, Founder and CEO of Radar, shares how retailers can level up their inventory visibility and store operations to keep pace with BOPIS demand.

Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence…

Features September 19
circular fashion Coach Coachtopia customer experience Featured Joon Silverstein Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Retail ThinkTank: Featured In Business Agility & Innovation (2023) sustainability
Joon Silverstein, Head of Coachtopia, shares an exclusive look into the booming sub-brand of Coach and how its transforming circular fashion.

The Story Behind Coachtopia, Coach’s New Vision for Circular Fashion

In the U.S. alone, up to 85% of all textiles end up in landfills every year, largely driven…

Features September 19
Crave Retail customer experience Featured fitting room technology good american Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023)
The Good American fitting room is equipped with RFID-powered technology that gives the customer more control over the try-on experience.

Good American Makes Good on its Brand Promise with Smart Fitting Room Tech

Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like…

Features September 12
customer experience design:retail design:retail News in-store experience in-store services madewell store design

Madewell Brings New Denim Atelier Concept to Updated NYC Flagship

Madewell has officially opened the doors to its redesigned flagship on 5th Avenue in New York City. The…

News August 31
customer experience Customer loyalty customer loyalty research ESG generative AI loyalty programs personalization Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
Customer loyalty research from Retail TouchPoints reveals that brands are diversifying their toolkits to better resonate online.

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted…

Features August 30
advertising Constellation content strategy customer experience Featured Henry Rose influencer marketing Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023) tiktok
Henry Rose partnered with Constellation to reuse and repurpose content for different TikTok ad formats.

How Henry Rose Drove 1.9M TikTok Impressions with Agile Creative

The average TikTok user spends 95 minutes per day on the app and opens it 19 times per…

Features August 30
ai consumer trends content marketing customer experience customer service influencer marketing post-purchase experience Retail ThinkTank (2023) Retail ThinkTank: Featured In Supply Chain & Fulfillment (2023) Retail ThinkTank: Supply Chain & Fulfillment (2023)
Merchants are revamping the post-purchase experience to focus on transparency and value for customers.

3 Post-Purchase Fails…and How to Fix Them  

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an…

Features August 15
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