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Latest In: customer experience

aptos Aptos ONE customer experience Featured mobile pos mPOS Retail ThinkTank (2023) Retail ThinkTank: Featured In Omnichannel Strategy (2023) Retail ThinkTank: Omnichannel Strategy (2023) The North Face
A mobile POS experience, powered by Aptos ONE technology, empowers The North Face associates to better serve in-store shoppers

Mobile POS Empowers The North Face Associates to Venture Beyond the Cash Wrap

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. At the same…

Features July 14
Claire's customer experience piercing rebranding

Claire’s Reimagines Visual Identity with New Logo, Branding and Activations

Claire’s has launched Pierced by Claire’s, a reimagining of the retailer’s piercing business that will be supported by…

News July 13
customer experience Featured generative AI last mile oms Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023) Salesforce shoes SNIPES

How Snipes’ Tech Base Enables it to Master AI and Manage ‘Black Friday Every Week’

European lifestyle brand Snipes kickstarted its U.S. debut in 2019 through the acquisition of KicksUSA, which gave the…

Features July 3
ar customer experience design:retail design:retail Featured Featured in-store technology mobile pos Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023) store design vr
The right in-store technology can have a significant impact on store experiences, customer engagement and revenue. Experts in the retail design and technology realms share their perspectives on how brands and retailers can make the best technology decisions for their stores.

Matching Tech to New In-Store Experiences: 6 Steps to Success

Brands and retailers are navigating two conflicting realities when it comes to their in-store experiences: they know they…

Features June 28
Aldo Group customer experience CX digital transformation Featured fulfillment omnichannel retail case study Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) SAP Supply chain
Flashing lights and data bits showing digital transformation

CIO Q&A: Lessons and Priorities from Aldo Group’s Companywide Digital Transformation

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change…

Features June 13
cs hudson customer experience design:retail design:retail News Glass-Media in-store innovation in-store tech news brief store design visual merchandising

Visual Merchandising and Tech Converge for Experience Activation at #RICE23

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more…

Features June 9
apple customer experience Design Perspectives design:retail design:retail News design:retail perspectives digital content disney Journey Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023) Retail TouchPoints Sensory Enabling Technologies set Stimulate Retail
From Apple’s new Vision Pro to Emerge haptics, Sensory Enabling Technologies (SETs) continue to open entirely new avenues for value creation, unlocking novel ways for brands to stimulate consumers' senses with digital content.

Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

From Apple’s new Vision Pro to Emerge haptics, Sensory Enabling Technologies (SETs) continue to open entirely new avenues…

Executive Viewpoints June 7
customer experience events Featured hot topic inventory lamps plus last mile Manhattan omnichannel pos Retail ThinkTank (2023) Retail ThinkTank: Featured In Supply Chain & Fulfillment (2023) Supply chain

How Hot Topic and Lamps Plus Mastered Inventory Management and More

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important…

Features June 2
community-based commerce customer experience customer retention digital growth direct-to-consumer dtc Featured Graf Lantz Retail ThinkTank: Business Agility & Innovation (2023) sustainability wholesale
For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless product designs and emphasis on high-quality, sustainable materials — conditions that led to a steady 25% year-over-year growth rate since 2016. Then the brand went viral during the pandemic thanks to its eco-friendly handcrafted face masks, which helped Graf Lantz expand its customer base 14X over the past three years.

Graf Lantz Seeks Growth Without Sacrificing Product Quality or Sustainability

For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless…

Features May 23
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