Latest In: customer experience

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Why Curacao ‘Zags’ When Other Retailers ‘Zig’ — and How This Drives its Success

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as…

Features May 22
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An image of a smartphone with the SHEIN ecommerce site on it. The smartphone is in a pocket for a pair of jeans.

SHEIN’s Head of Strategy on Setting (and Achieving) Firmer ESG Goals

Since its inception in 2008, SHEIN has become one of the retail industry’s most remarkable growth stories, but…

Features May 9
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Beautyque NYC Founder: ‘Being Inauthentic is Going to Guarantee Failure’

Few purchases need to be as tailored to an individual shopper’s needs as beauty products, and this need…

Features May 5
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A group of young employees in a store design team sitting around an open office space talking and collaborating. Backs turned to the camera.

How PAVE Global Can Help Retailers Build Next-Gen Store Design Teams

Talent acquisition and retention are a top challenge for organizations across many industries, but retailers in particular are…

Features April 19
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Road Runner Sports Ties Digital Signage to its VIP Loyalty Experience

Road Runner Sports is enhancing its in-store experience and streamlining sales associates’ duties with digital signage introduced in…

News April 18
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Pandora is working with SAP to revamp its resource planning and as a result its customer experience.

How Data and Tech Power Jewelry Brand Pandora’s Mission to ‘Give a Voice to People’s Loves’

Digital transformation isn’t easy for any brand, but for Pandora, with its 40 years of history and more…

Features April 10
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Kendra Scott on Putting Philanthropy First — and How She Will Continue to Empower Women

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered…

News March 27
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Prada Expands Relationship with Adobe to Deepen Omnichannel Personalization Capabilities

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by…

News March 23
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Brands Pop into the Surreal as 3D Billboards Surge

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user…

Executive Viewpoints March 22
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