What to Do Before Your Best Customer Ghosts You
Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve…
Executive Viewpoints January 17
Latest In: customer experience
NRF 2023: Saks OFF 5TH CEO Foresees Smooth Sailing for Off-Price Despite ‘Choppy’ Economic Waters
The mood on the street these days could generally be described as gloomy. But as other retailers brace…
Features January 16
How e.l.f. Cosmetics Harnesses Data to Stay Ahead of the Gen Z Curve
In a world awash with data, what matters is not how much you have but what you do…
Features January 5
Holiday Home Stretch: Serve Last-Minute Shoppers but Plant Seeds for Future Sales
Retailers looking to take full advantage of each store they operate need to consider not only their own…
Features December 19
Relying on End-to-End Observability to Ensure Exceptional Customer Experience
Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the…
Executive Viewpoints December 7
CSG Helps Retailers Build and Deploy Quantifiable Customer Experiences
SaaS platform CSG has launched CSG Xponent Ignite, a customer engagement solution designed to enable businesses to quickly…
News December 1
Wallets, Waits and Weariness: Use Mindful Messages to Connect
While the world may have finally emerged from the grips of the COVID-19 pandemic, customers are now grappling…
Executive Viewpoints November 28
The Holidays are Big for Cannabis — How Retailers can Succeed in ‘The Season of Green’
The holiday season is just as important for cannabis as it is for other areas of retail, with…
Features November 23Top Stories
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