Latest In: customer experience

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Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences

With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering…

Executive Viewpoints November 17
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Winning Windows Competition Spotlights Holiday Retail Artistry: Submit Your Nomination

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department…

News November 7
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Great Store Experiences Don’t Mean Making it Disneyland — Invest With Your Brand Ethos in Mind

The past two years have proven that the store is anything but dead. Retail has managed to bounce…

Features October 19
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A Customer Experience is a Full Journey: Making the Most of it Through People Tracking

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning…

Executive Viewpoints October 18
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As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached…

Features September 30
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Pricing Amid Inflation: McKinsey Partner Offers Data-Led Best Practices

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new,…

Features September 27
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How Eyebuydirect Doubled Sales Since the Pandemic, Thanks to Both Technology and Trend-Watching

Eyebuydirect has focused on expansion during a period when many retailers are scaling back operations, including nearly doubling…

Features September 26
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CNBC: Walmart Expands Employee Abortion Coverage, Increases Family Planning Services

Walmart Canada Rolls Out AI-Powered Out-of-Stock Detection to All Locations

Walmart Canada is implementing an automated AI assist at all of its stores to help keep shelves stocked…

News September 20
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Gen Z, in Their Own Words: What They Really Want from Brands and Retailers

Gen Z is arguably one of the most in-demand, and yet most elusive, generations of our time. While…

Features September 15
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