The New Toolkit for Supply Chain Agility
Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on…
Features July 20
Latest In: customer experience
Omnichannel Retail Index Spotlights 4 Investment Areas
While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of…
Features July 20
4 Ways Brands are Tackling the CSR Imperative
As a result of new regulations and reporting requirements, corporate social responsibility (CSR) has become a top-line concern…
Features July 18
Beyond Trends: Applied Color Science Anchors Personalized Retail Experiences
Color isn’t what we think it is. The idea that many designers believe colors such as green or…
Executive Viewpoints July 13
Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS
Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers…
Executive Viewpoints June 30
Ritual Makes its Commitment to Transparency Literal With Flagship Store
Making the leap from a DTC brand to having a physical presence can be a smart move for…
Features June 22
The Home Depot Deploys 125,000 Multi-Function Associate Mobile Devices Chainwide
The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both…
News June 16
5 Ways Food Stores are Leading in Experience Innovation
Food shopping is a highly personal, and sometimes emotional, experience. For some, food aligns directly with their beliefs;…
Features June 15
Moving into the Metaverse: Social Commerce Provides a Blueprint
Editor’s Note: Be sure to check out Part 2 of this series focusing on evolving consumer perceptions of the metaverse.…
Features June 10Top Stories
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