Latest In: customer experience

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Inside MINISO’s ‘Joyful’ Omnichannel Expansion Plan

MINISO has a big but simple goal: “We hope to make MINISO a popular lifestyle brand among young…

Features March 28
architecture community commerce community-driven commerce customer experience design:retail design:retail Featured Featured new store concepts pop-ups retail curation shopping mall concept Stackt store experience Toronto retail market
Stackt is a Toronto-based marketplace concept designed to bring community, commerce and culinary experiences together.

How stackt is Creating Community and Commerce with…Shipping Containers?

Digital has created an easy entry point for brands of all sizes: whether a business is a corporate…

Features March 23
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exterior shot of neiman marcus store at hudson yards

Employee Empowerment Plus Flexibility and Tech Help Neiman Marcus Decrease Turnover 20%

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going…

Features March 21
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Babylist Blends URL and IRL Engagement with Virtual Showroom

Whether they’re shopping for clothes, toys, books, furniture or electronics, consumers shopping for baby items can easily be…

Features March 8
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How Can Brands Capitalize on NFTs? VC Firm Spotlights 3 Trends

The NFT space is heating up, and brands across the retail realm are eager to show their innovation…

Features February 28
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Time to De-Uberize: the Hidden Power of Live Commerce

Recently, retail and manufacturing brands have been following an odd if predictable playbook. They have taken the lead…

Executive Viewpoints February 28
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CVS Announces $3 Billion Investment in Technology to ‘Improve the Consumer Experience’

CVS is planning major tech upgrades in the coming year. EVP and CFO Shawn Guertin announced estimated capital…

News February 14
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Study: Even Anonymous Online Customers Leave Multiple ‘Clues’ Indicating Purchase Intent

One of the top digital challenges faced by retailers is driving shoppers to their ecosystem in the first…

Features February 11
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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and…

Executive Viewpoints February 9
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