4 Imperatives for Impactful Store Design
The pandemic has changed the in-store experience, possibly forever. After spending months with home delivery and curbside pickup…
Features December 29
Latest In: customer experience
Why One DTC Skincare Brand Decided to Acquire its own Social Commerce Solution
The global social commerce market is expected to reach $2.9 trillion by 2026, and B2C brands are poised…
Features December 20
Saks Fifth Avenue Tops List of 2021 Winning Windows Recipients
Winning Windows began as a way for design:retail to celebrate the retailers and creative teams that use their…
Features December 14
Does a Wine’s Taste Represent the Next Frontier in Digital Personalization?
As consumers spend more time and money online, brands and retailers are feeling greater pressure to stand out.…
Features November 29
IKEA Planning Studio Concept Heads West With Two Los Angeles Stores
IKEA will expand options for urban customers on the West Coast with two planning studios in the Los…
News October 27
How to Upgrade Stale Customer Experiences
Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means…
Executive Viewpoints October 18
As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes
Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be…
Features October 15
Opinion: How Experiments Influence Customer Decisions in a Digital-First World
As businesses aim to adapt and sharpen their skills in the digital-first world, they need new abilities to…
Executive Viewpoints October 15
Under Armour Promotes EMEA Head to Newly Created Chief Consumer Officer Role
Under Armour has named Massimo Baratto to the newly created role of EVP, Chief Consumer Officer, to oversee…
News October 14Top Stories
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