Time to De-Uberize: the Hidden Power of Live Commerce
Recently, retail and manufacturing brands have been following an odd if predictable playbook. They have taken the lead…
Executive Viewpoints February 28
Latest In: customer experience
CVS Announces $3 Billion Investment in Technology to ‘Improve the Consumer Experience’
CVS is planning major tech upgrades in the coming year. EVP and CFO Shawn Guertin announced estimated capital…
News February 14
Study: Even Anonymous Online Customers Leave Multiple ‘Clues’ Indicating Purchase Intent
One of the top digital challenges faced by retailers is driving shoppers to their ecosystem in the first…
Features February 11
The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys
Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and…
Executive Viewpoints February 9
Why Kate Hudson’s DTC Wellness Brand Chose Bluestone Lane for In-Store Debut
We’ve all heard that consumers are now looking more closely at brands’ missions and values before they buy…
Features February 8
What’s Missing in Digital Engagement? Consumer Behavioralist Says it’s Authentic Connection
Ken Hughes has become a fixture on the retail speaker circuit thanks to his in-depth research on consumer…
Features February 1
‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention
For more than 50 years, Ralph Lauren has successfully established and maintained its position as a classic brand.…
Features January 19
What’s Behind the New Urgency Driving Sustainability Initiatives?
The COVID-19 pandemic accelerated many things in the business world, but one item that temporarily fell off the…
Features January 11
Exclusive Q&A: The 9 Themes Shaping the Future of DTC
2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC…
Features January 4Top Stories
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