Latest In: customer experience

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75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future

This is the first article in our series on AI in Retail. Read the second article, detailing AI’s…

Features February 23
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Shopping While Black: the Impact of Discrimination on Black Health and Retailer Revenue

The buying power of African-Americans is projected to reach $1.8 trillion by 2024. However, the experiences of African-Americans…

Executive Viewpoints February 21
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How Gibson Connects With its Fans Using ‘Storytelling’ Over ‘Content’

Every retailer has customers with varying degrees of knowledge of their products, and for legendary guitar-maker Gibson those…

Features February 15
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The main panel of the Camp Gift Finder tool encourages visitors to select from their age range and then answer a series of more specific questions.

Camp Puts Curation at the Center of Revenue Creation with Gift Finder Tool

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder, an interactive tool designed…

Features February 13
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Why Argent’s Store Design Supports Community Events and 1:1 Styling Sessions

Following a pandemic-induced pause in its brick-and-mortar retailing, women’s workwear retailer Argent has opened a store in NYC’s…

Features February 8
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Turn Tricky Market Conditions into Revenue-Increasing Opportunities

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the…

Executive Viewpoints February 3
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Kendra Scott CEO: ‘The Beauty of our Business is we Don’t Have to Reinvent Ourselves to be Successful’

Putting an emphasis on creating a great customer experience while also giving back to the world is common…

Features January 26
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How Fiture Creates ‘Fitness for All’ in Compact N.Y. Store Location

Smart home fitness mirror Fiture has a short, yet appropriate, tagline: “Don’t fit in. Fiture.” At its core,…

Features January 25
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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming…

Features January 19
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