Latest In: customer experience

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Pandora is working with SAP to revamp its resource planning and as a result its customer experience.

How Data and Tech Power Jewelry Brand Pandora’s Mission to ‘Give a Voice to People’s Loves’

Digital transformation isn’t easy for any brand, but for Pandora, with its 40 years of history and more…

Features April 10
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Kendra Scott on Putting Philanthropy First — and How She Will Continue to Empower Women

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered…

News March 27
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Prada Expands Relationship with Adobe to Deepen Omnichannel Personalization Capabilities

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by…

News March 23
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Brands Pop into the Surreal as 3D Billboards Surge

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user…

Executive Viewpoints March 22
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75% of Shoppers See Positive Potential for AI, so Retailers Must be Ready for an AI-Driven Future

This is the first article in our series on AI in Retail. Read the second article, detailing AI’s…

Features February 23
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Shopping While Black: the Impact of Discrimination on Black Health and Retailer Revenue

The buying power of African-Americans is projected to reach $1.8 trillion by 2024. However, the experiences of African-Americans…

Executive Viewpoints February 21
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How Gibson Connects With its Fans Using ‘Storytelling’ Over ‘Content’

Every retailer has customers with varying degrees of knowledge of their products, and for legendary guitar-maker Gibson those…

Features February 15
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The main panel of the Camp Gift Finder tool encourages visitors to select from their age range and then answer a series of more specific questions.

Camp Puts Curation at the Center of Revenue Creation with Gift Finder Tool

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder, an interactive tool designed…

Features February 13
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Why Argent’s Store Design Supports Community Events and 1:1 Styling Sessions

Following a pandemic-induced pause in its brick-and-mortar retailing, women’s workwear retailer Argent has opened a store in NYC’s…

Features February 8
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