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Latest In: customer experience

American Freight customer experience design:retail News store design tech-driven stores
American Freight, the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores.

American Freight Unveils Upgraded Store Design and Shopping Experience

American Freight, the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in…

News December 18
customer experience design:retail design:retail News employee productivity new store openings small-format store store redesigns the container store
The Container Store has opened its 100th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity.

The Container Store Opens 100th Location, Doubles Down on Smaller Format

The Container Store has opened its 100th brick-and-mortar location in Princeton, N.J. — a small-format concept designed to…

News December 18
chewy Chewy Vet Care customer experience omnichannel strategy Vet Care Services
Chewy is embracing the “medtail movement” by opening its first veterinary practices under the brand name “Chewy Vet Care.”

Chewy Joins Medtail Movement with Vet Care Services

Healthcare has been deemed the new battleground for retailers — from behemoths like Walmart and Amazon to traditional…

News December 15
brand strategy customer engagement customer experience data-driven marketing Featured Frito-Lay Gatorade Lay's Pepsi PepsiCo Quaker Retail ThinkTank (2024) Retail ThinkTank: Business Agility & Innovation (2024) Retail ThinkTank: Featured in Business Agility & Innovation (2024) shopper marketing sustainability
PepsiCo's Chief Commercial Officer and Chief Customer Officer reveal how the company's data investments have driven marketing and product innovation.

PepsiCo C-Suite Execs Reveal Strategies for Engaging Time-Starved Shoppers

The PepsiCo portfolio has evolved to include some of the most recognized, even beloved, food and beverage brands…

Features November 30
Bal Harbour Shops Access Pop-up customer experience design:retail design:retail News pop-up shop retail experience
The Bal Harbour Shops Access Pop-up is a 17,000-square-foot “alfresco space” featuring a selection of high-end fashion, jewelry and lifestyle brands.

Bal Harbour Pop-up Embarks on Luxurious Retail Tour

Bal Harbour Shops, the Miami Beach-based luxury shopping destination, is bringing a curated pop-up experience to Raleigh, N.C.,…

News November 14
customer experience design:retail design:retail News holiday 2023 holiday marketing strategy Nordstrom pop-up experiences services
To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences.

Nordstrom Focuses Holiday Efforts on Value-Added Services and Unique Experiences

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful…

News November 6
customer experience design:retail design:retail News
GNC has transformed its Pittsburgh flagship into a more open and localized apothecary-style experience that drives customer engagement.

GNC Tests New Apothecary Format in Pittsburgh Flagship

Aiming to make shopping for wellness products more interactive and personalized, GNC has transformed its Pittsburgh flagship into…

News November 6
Ashley ashley furniture customer experience design:retail design:retail News holiday pop-up listening rooms Pentatonix
Furniture retailer Ashley is partnering with Pentatonix for a holiday-themed campaign where consumers can immerse themselves in 'listening rooms.'

Ashley Partners with Pentatonix for Holiday ‘Listening Room’ Pop-Up in LA

Ashley is tapping an unlikely partner to inspire holiday cheer: three-time Grammy-award-winning a cappella group Pentatonix. The furniture…

News October 27
bopis customer experience customer service CX employee experience EX Featured omnichannel experience publicis sapient Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
As the stress of the holiday season reaches its peak, retailers need to focus on the employee experience (EX) to fulfill their brand promise.

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts…

Features October 25
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