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Latest In: customer experience

Bal Harbour Shops Access Pop-up customer experience design:retail design:retail News pop-up shop retail experience
The Bal Harbour Shops Access Pop-up is a 17,000-square-foot “alfresco space” featuring a selection of high-end fashion, jewelry and lifestyle brands.

Bal Harbour Pop-up Embarks on Luxurious Retail Tour

Bal Harbour Shops, the Miami Beach-based luxury shopping destination, is bringing a curated pop-up experience to Raleigh, N.C.,…

News November 14
customer experience design:retail design:retail News holiday 2023 holiday marketing strategy Nordstrom pop-up experiences services
To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences.

Nordstrom Focuses Holiday Efforts on Value-Added Services and Unique Experiences

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful…

News November 6
customer experience design:retail design:retail News
GNC has transformed its Pittsburgh flagship into a more open and localized apothecary-style experience that drives customer engagement.

GNC Tests New Apothecary Format in Pittsburgh Flagship

Aiming to make shopping for wellness products more interactive and personalized, GNC has transformed its Pittsburgh flagship into…

News November 6
Ashley ashley furniture customer experience design:retail design:retail News holiday pop-up listening rooms Pentatonix
Furniture retailer Ashley is partnering with Pentatonix for a holiday-themed campaign where consumers can immerse themselves in 'listening rooms.'

Ashley Partners with Pentatonix for Holiday ‘Listening Room’ Pop-Up in LA

Ashley is tapping an unlikely partner to inspire holiday cheer: three-time Grammy-award-winning a cappella group Pentatonix. The furniture…

News October 27
bopis customer experience customer service CX employee experience EX Featured omnichannel experience publicis sapient Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
As the stress of the holiday season reaches its peak, retailers need to focus on the employee experience (EX) to fulfill their brand promise.

Want to Have Great CX This Holiday Season? Focus on Employee Experience First

This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts…

Features October 25
customer experience design:retail design:retail Featured Featured flagship experience melissa & doug Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023) store design
After more than 35 years in business, Melissa & Doug is finally venturing into branded brick-and-mortar with a flagship that elevates its brand promise.

How Intentional Design Sparks Imagination in the First Melissa & Doug Flagship 

Melissa & Doug toys and costumes have been in homes and schools around the world for decades. (If…

Features October 18
CPG customer experience Digital Commerce Featured Liquid Death product collabs Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
Liquid Death has taken the world by storm. But what is really driving the brand's growth? We explore the strategies and tactics that have made a splash.

Inside Liquid Death’s Killer Growth Playbook

For some, Liquid Death represents an exciting and inspiring example of a CPG brand rewriting the rules of…

Features October 6
American Eagle Outfitters bopis customer experience holiday shopping trends in-store fulfillment inventory visibility radar Retail ThinkTank (2023) Retail ThinkTank: Featured In Supply Chain & Fulfillment (2023) Retail ThinkTank: Supply Chain & Fulfillment (2023)
Spencer Hewett, Founder and CEO of Radar, shares how retailers can level up their inventory visibility and store operations to keep pace with BOPIS demand.

Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence…

Features September 19
circular fashion Coach Coachtopia customer experience Featured Joon Silverstein Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Retail ThinkTank: Featured In Business Agility & Innovation (2023) sustainability
Joon Silverstein, Head of Coachtopia, shares an exclusive look into the booming sub-brand of Coach and how its transforming circular fashion.

The Story Behind Coachtopia, Coach’s New Vision for Circular Fashion

In the U.S. alone, up to 85% of all textiles end up in landfills every year, largely driven…

Features September 19
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