From Alexa to ChatGPT: The AI Shopping Race is Rewriting Retail Media
In the last few weeks, Amazon embedded an AI shopping assistant into its search bar, OpenAI launched product…
Executive Viewpoints May 26
Latest In: chatgpt
When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
Wedding Gowns and Cappuccinos: How David’s Bridal and Starbucks are Reshaping Shopper Journeys with AI
Two very different shopper journeys — selecting a wedding dress and buying that all-important cup of coffee —…
News April 15
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
How AI is Reshaping Retail Discovery: The AI Readiness Checklist Brands Need Now
The rules of retail visibility have changed. AI is already reshaping how shoppers discover, evaluate and decide. Visibility…
Executive Viewpoints March 31
AI Shopping Update: OpenAI Focuses on Discovery, Meta Launches Checkout & Shopify Offers Catalog Integration for Any Brand
The AI Shopping wars continue to advance at lightning speed with OpenAI, Shopify and Meta announcing new capabilities…
News March 24
How Retailers can Stop Accidentally Training AI to Distrust Them
With 50% of consumers already using AI when searching for products online, LLM-powered search is quickly (if it…
Executive Viewpoints March 19
As Walmart, Target and Dollar General Vie for Value Shoppers, who has the Edge?
There are many reasons that Walmart achieved a $1 trillion market valuation last month, a first for a…
Features March 17
UPDATE: Albertsons, Williams Sonoma Join Target, Adobe in Testing ChatGPT Ads
[Update as of Feb. 20, 2026] Albertsons and Williams-Sonoma, Inc. (parent company of Williams Sonoma, Pottery Barn, West…
News February 20
Are Traditional Recipes Dead?
Cookbooks are piling up in thrift stores, and recipe cards are gathering dust on closet shelves. What were…
Executive Viewpoints February 18Top Stories
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