Executive ViewPoints

AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First

Be honest — exactly how does your organization plan to strategically leverage artificial intelligence? The technology has captured the imagination of businesses…

3D Secure – Driving Adoption for U.S. Retail

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers…

AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders

Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload, siloed operations and ineffective…

Why Store Closures Present Opportunity for Retail Real Estate

In the first quarter each year, announcements of store closings often fuel speculation about the state of physical retail and the strength…

Moving People: How to Engage Audiences Through Direct Mail and Digital

Look around. Smartphones are practically an extension of our hands. We’re bombarded by thousands of digital messages daily, and cutting through the…

Grocery’s Future: Retail Media Integration Across In-Store and Online Channels

The retail media boom has been booming, and no sector is as exciting as grocery. Filling a grocery cart is perhaps the…

How Retail Businesses can Reduce Credit Card Fees

Credit card spending has grown significantly over the past decade, leading to higher costs for businesses. For retail executives, finding ways to…

Retailers Face Surge in Deceptive Pricing Lawsuits: Strategies to Protect Your Business

Consumers love to find a bargain, and promoting discounts and sales is a central tool in retailers’ arsenal to drive sales and…

Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should take five minutes turns…

AI-Powered Knowledge Graph: The Key to Personalized Customer Journeys

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to…

Tariffs, Trade and Turmoil: Strategies for a Resilient Supply Chain

The return of sweeping tariffs under the new administration has sent ripples through global supply chains, creating a landscape of uncertainty that…

As Retail Media Networks Grow, Amazon is Changing the Game and Driving Consolidation

As retail media networks (RMNs) continue to expand, marketers are facing an increasingly complex landscape. With more than 200 RMNs now out…

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Executive ViewPoints

AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First

3D Secure – Driving Adoption for U.S. Retail

AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders

Why Store Closures Present Opportunity for Retail Real Estate

Moving People: How to Engage Audiences Through Direct Mail and Digital

Grocery’s Future: Retail Media Integration Across In-Store and Online Channels

How Retail Businesses can Reduce Credit Card Fees

Retailers Face Surge in Deceptive Pricing Lawsuits: Strategies to Protect Your Business

Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

AI-Powered Knowledge Graph: The Key to Personalized Customer Journeys

Tariffs, Trade and Turmoil: Strategies for a Resilient Supply Chain

As Retail Media Networks Grow, Amazon is Changing the Game and Driving Consolidation

Feature Your Byline

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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