Latest In: Personalization

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Macy’s Marks Milestone Parade and Fireworks Anniversaries with Year-Long Celebrations

The United States isn’t the only entity with a milestone anniversary in 2026: Macy’s iconic Thanksgiving Day Parade…

News March 2
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Reading Your Data Tea Leaves: What Your Metrics are Really Trying to Tell You

There’s a wealth of customer knowledge sitting right in front of retailers, but most just don’t see it.…

Executive Viewpoints February 25
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Gap Launches Cross-Brand Loyalty Program Featuring Branded Credit Card and Experiential Rewards

Gap Inc. has launched Encore, a rebranded loyalty program that will draw on the company’s file of nearly…

News February 24
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What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem

The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…

Executive Viewpoints February 24
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Are Traditional Recipes Dead?

Cookbooks are piling up in thrift stores, and recipe cards are gathering dust on closet shelves. What were…

Executive Viewpoints February 18
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L.L.Bean Sharpens Personalization with Customer Data Solution

L.L.Bean has selected the Amperity Customer Data Cloud to power deeper personalization across customer experiences and channels. The…

News February 13
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Uber Eats Launches Beta Version of AI-Powered Shopping Helper at Albertsons, Kroger and CVS

Uber Eats has introduced Cart Assistant, an AI-powered feature designed to help consumers build grocery baskets in seconds…

News February 12
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PetSmart Celebrates the Unconditional Love of Pet Parents on Valentine’s Day

PetSmart will host free in-store Valentine’s Day parties at its stores for pet parents and their dogs, cats…

News February 10
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Smart Stores Aren’t Enough: 2026 will be Defined by Smarter Operations

For 2026, holiday commerce won’t hinge on flashy discounts or eye-catching displays; it will be decided in the…

Executive Viewpoints February 9
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