Personalization

How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s nothing worse than a…

How Victoria’s Secret Chile Leveraged Click-and-Collect to Boost Incremental Sales 20%

Click-and-collect, a.k.a. BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while…

The Art of Curation: ShopStyle’s Journey to Become a First Stop for Fashion

ShopStyle launched in 2007 with an innovative idea: creating a search engine focused solely on fashion. Fifteen years and two acquisitions later,…

3 Ways SMBs Can Deliver a More Personalized Shipping Experience

With supply chain disruptions still making headlines, small and mid-sized businesses (SMBs) looking to remain competitive may contend with inventory challenges and…

Why Walmart is Doubling Down on Augmented Reality

Augmented reality tech is nothing new — in fact, it’s been around since 1968 (surprising, right?). And yet, it’s only in recent…

Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

The global financial shocks that started in 2020 have accelerated in 2022, with causes ranging from Russia’s invasion of Ukraine to recurring…

Amazon Style’s Digitally Powered Brick-and-Mortar Experience Blends Human Touch With AI Sales Support

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought…

Hudson Expands Global Loyalty Program to North America

Travel retailer Hudson, a Dufry company, has rolled out its loyalty program to its more than 1,000 stores across North America. The…