Personalization

How to Win in the Real-Time Holiday Retail Era

Holiday shopping season is upon us. Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative…

What do Today’s Consumers Really Want? #RIC21 Day One Answers the Question

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really…

Sweetening the Cookie-less Jar: What Luxury Retailers Need to Know for Future-Proof Success

While 80% of U.S. marketers report being very reliant on third-party cookies in digital advertising, the reality is here: cookies are going away. However,…

Blueshift Helps Retailers Connect with Customers Across Omnichannel Journeys

Blueshift is expanding the journey orchestration of its AI-powered SmartHub Customer Data Platform (CDP) across all customer experience touch points, including support,…

The ‘New’ Personalization: Why and How Today’s Businesses Must Deliver Predictive, Real-Time Customer Experiences

For retailers, marketplaces are the new shop window. And today’s brands have moments — not minutes — to attract, engage with and…

Follow this Five-Step Roadmap to Guide Your Company’s Personalization Program

Customer experience personalization is at a turning point. Consumers have come to expect personalized online experiences, but many companies still think of…

Coveo Acquires AI-Powered Personalization Provider to Expand Relevance Platform

Coveo, a relevance platform that works to enhance digital experiences with AI-powered search, recommendations and personalization, has acquired Qubit, a provider of…

Exclusive Q&A: How JOANN Retains Customers by Merging Human- and Tech-Focused Store Strategies

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN…

1-800-FLOWERS.com Simplifies Holiday Gift-Giving for the Age of Remote Work

1-800-FLOWERS.com has expanded its corporate gifting capabilities to make it easier for companies to connect with and celebrate employees or clients even…

Stitch Fix Moves Beyond Subscriptions with Hyper-Personalized Direct Shopping Experience

Online personal styling service Stitch Fix is continuing to expand beyond its core subscription fashion service into direct buying with the launch…