Executive ViewPoints

Experimentation: The Holy Grail for Personalization, but Challenges Lie Ahead

Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering relevant, targeted content and…

Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100…

Return-To-Office: Why Luxury Retailers Should Refresh Their Clienteling Strategies Along with Their Customers’ Work Wardrobes

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the…

Unlocking Commerce: The Win-Win of Dynamic Currency Conversion

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such…

Canada’s New Supply Chain Bill Creates Obligations for Retailers

Human rights advocates are applauding Canada’s new supply chain law. Passed this spring after four years of debate, Bill S-211, officially known…

Customers are Tired of Empty Shelves, and it’s Time for a Fix

For customers, many aspects of a shopping trip impact whether they view it as a success. From the customer service of store…

The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024

Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The…

It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to an explosion of new…

Considering a Multi-Carrier Strategy? 7 Questions to Ask Before Partnering with a Last Mile Delivery Provider

After months of negotiations with the Teamsters Union, UPS has been able to avoid what would have been the largest single employer…

Retail, POS Finance and the Quest for ESG

Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance (ESG) now high on…

Key Disaster Preparedness Takeaways for Retailers from an Eventful Summer

Amid record-breaking heat waves this past summer, many communities faced some intense weather events that caused significant power outages. On Father’s Day,…

Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the…

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Executive ViewPoints

Experimentation: The Holy Grail for Personalization, but Challenges Lie Ahead

Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Return-To-Office: Why Luxury Retailers Should Refresh Their Clienteling Strategies Along with Their Customers’ Work Wardrobes

Unlocking Commerce: The Win-Win of Dynamic Currency Conversion

Canada’s New Supply Chain Bill Creates Obligations for Retailers

Customers are Tired of Empty Shelves, and it’s Time for a Fix

The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024

It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Considering a Multi-Carrier Strategy? 7 Questions to Ask Before Partnering with a Last Mile Delivery Provider

Retail, POS Finance and the Quest for ESG

Key Disaster Preparedness Takeaways for Retailers from an Eventful Summer

Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

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Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

How to Grow Your Retail Business with Connected TV

Advertisers Shifting Spend from Search to Social

NY NOW: The Winter Market

NRF: Retail’s Big Show 2024

Prosper Show

Shoptalk 2024

Responsible Business USA 2024

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