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Store Operations

Store Operations examines the issues and challenges facing today’s store operators. From workforce management to merchandising and new store openings, this section is designed to help retailers improve the bottom line while holding the line on costs. Subscribe to the feed and stay in touch with the latest retail happenings.

RST To Host First Store Tours During NRF Retail's Big Show

  • Published in News Briefs
Retail Store Tours (RST) will host tours of New York City stores for the first time during the NRF Retail's Big Show, on Jan. 13 and 17, 2018. The self-guided tours will showcase how retailers are driving traffic to their stores, using the latest technology and integrating omnichannel strategies to enhance the store experience.
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American Express Drops POS Signature Requirement Worldwide

  • Published in News Briefs
Beginning in April 2018, consumers using American Express cards at any point of sale around the world will no longer need to provide their John (or Jane) Hancocks. American Express already had eased signature requirements for purchases that were less than specified dollar amounts in the U.S., Canada and the…
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Moda Operandi Raises $165M To Fund Global Growth

Moda Operandi, a luxury online retailer, has raised $165 million in capital to fuel international growth and increase development across key business verticals. The round was led by Adrian Cheng — through his investment vehicles C Venture and K11 Investment — and Apax Digital.

Exclusive CDO Q&A: The 24/7 Innovation Culture At 7-Eleven

While “innovation” may not the first word that comes to mind when you think about a convenience store, it’s always top of mind at 7-Eleven. In fact, Chief Digital Officer Gurmeet Singh believes that a retailer with the size and scope of 7-Eleven needs to be at the forefront of innovation, particularly when it comes to the customer experience. The C-store behemoth serves a lot of customers: 55 million per day at its 63,000 stores around the world, totaling 20 billion transactions per year. In this exclusive interview with Retail TouchPoints, Singh, the company’s first Chief Digital Officer who also recently added Senior Vice President, Chief Information Officer to his title, provides insights into the company’s culture of innovation, including:

Target Adds Payment Functionality To Mobile App

  • Published in News Briefs
Following the lead of Walmart, Kohl’s, CVS and Starbucks, Target has incorporated a payment option into its mobile app. Customers can tie the new Wallet feature, introduced on Dec. 4, to their private label Target REDcard account. Wallet also ties in digital coupons and weekly ad offers along with the…
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Physical Stores Will Remain Crucial To Retail Revenue And Branding Through 2020

Physical retail stores will still be the predominant revenue channel for U.S.-based omnichannel retailers and critical to their brand identities in 2020, according the Retail Real Estate Beat, a survey conducted by FTI Consulting. Even though retail survey respondents expect their e-Commerce revenue share to increase by 50% over the next three years, from 16% to 24%, they still anticipate that physical stores will be responsible for 76% of revenue at that time.  The survey, conducted in Q2 2017, explored the perceptions of mall and shopping center landlords and their retailer tenants about the role of brick-and-mortar stores over the next three years, as well as retailers’ top business concerns within that time span.  

Are Amazon’s Calvin Klein Exclusives Good For The Brands?

Calvin Klein is offering Amazon customers exclusive styles in the two CALVIN KLEIN X Amazon Fashion pop-up stores, as well as online at Amazon.com/mycalvins. The stores, open until Dec. 31, also are showcasing the latest Amazon technologies, including: • Fitting rooms with Amazon Echo devices, allowing shoppers to ask Alexa questions about Calvin Klein products and control the lighting and music;• Content creation stations to encourage shoppers to create shareable media clips; and• Lounges with video calling to connect the bi-coastal stores in New York City’s SoHo and Santa Monica, Calif.

Milano Diamond Gallery Selects Cegid Retail Solution

  • Published in News Briefs
Milano Diamond Gallery which operates 43 stores in 13 countries and an e-Commerce site, will deploy the Yourcegid Retail Y2 solution from Cegid. Yourcegid Retail provides POS and CRM systems and manages omnichannel commerce, in-store operations, workforce management, country compliance, merchandise and inventory, and finance.
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Petco Acquires Pet Subscription Service, PupBox

  • Published in News Briefs
Petco has acquired PupBox, a puppy-focused subscription service company. Co-founded in 2014 by Ben and Ariel Zvaifler, PupBox delivers products and training information to new dog owners. As part of the acquisition, the Zvaiflers and the entire PupBox team will join Petco.
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Amazon-Calvin Klein Pop-Ups Showcase Fashion Using Technology

A pair of holiday pop-up shops, located in New York City’s SoHo neighborhood and Santa Monica, Calif., are linking experiential retail to fashion using innovative technologies. The CALVIN KLEIN X Amazon Fashion shops, open until Dec. 31, 2017, offer: • Fitting rooms containing Amazon Echo devices, allowing shoppers to ask Alexa questions about the Calvin Klein products and experience, control lighting features, and play their choice of music;• Content creation stations that encourage shoppers to create unique, shareable media clips;• Lounge areas allowing video calling to connect the bi-coastal shops via Amazon Echo Show; and• Customization stations where shoppers can personalize Calvin Klein underwear purchases with embroidery.

Q3 Roundup: Home Depot, Big Box Retailers Win Big, While Sporting Goods Continues To Falter

The phrase “retail apocalypse” definitely has sparked a lot of industry chatter in 2017, as many companies declare bankruptcy and shutter stores. But recently released Q3 financial results reveal that many major retailers have performed above expectations, providing a positive note leading into the holiday season. Walmart, Target, Best Buy, The Home Depot, Gap, Ross Stores, Williams Sonoma and even Abercrombie & Fitch all posted positive Q3 comparable store sales figures in the past week. And while questions have been raised about the relevance of the same-store sales metric in an age when the lines between online and in-store shopping continue to blur, they are still indicative of a retailer’s ability to convert store visitors into purchasers.

Order Fulfillment, Short Staffing: Big Barriers To Well-Executed Store Experiences

As retailers feel the pressure of integrating channels to improve the customer experience, store managers continue to face daunting tasks involving both store execution and operations. Store managers feel order fulfillment (29%) and limited staffing (29%) are the biggest challenges at the store execution level, while the biggest operations challenges are inaccurate data (31%) and limited stock and slow replenishment (31%). Order fulfillment challenges have kept retailers from catching up with shoppers’ desires. Buy online/pickup in-store (BOPIS) services have increased 41%, and buy online/ship-from-store services have jumped 40% — the largest increases in customer adoption, according to the survey.
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