The Retail TouchPoints Network

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How IKEA and Grove Collaborative Help Consumers Act on Their Sustainable Intentions

‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention

Alibaba Exec: Luxury Success in China Requires Targeting, Customer Engagement — and Fun

Why Diversity is a Key Driver for Growing Talent, Product Assortment and Your Customer Base

Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’

Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

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Inside ThirdLove’s Expansion and Rebrand

The New Growth Triple Play: Why Retailers Should Embrace Creativity, Analytics and Purpose

Store Tours: Cosmic CAMP – Less Experiential Retail, More Fun-Filled Experience

Making It Work! Curbside Pickup Edition

Inside GWI’s Latest Consumer Research

Monetizing and Personalizing UGC, Rich Media and Influencer Content

Using Data to Turn the “What” into the “What Now?”

Learning from Amazon’s Innovation-Driven Culture

Making It Work! Same-Day Delivery Edition

Putting Agility into Action to Drive Store Experience Innovation

Making Sense of the Evolved Digital Commerce Landscape

A Culture-First Approach to Digital Service & Experience