Latest News & Articles - Retail TouchPoints

Luxury Brand Elie Saab Launches DTC Site Offering High-End Customer Experience

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its…

Investor Urges Kohl’s to Spin Off Ecommerce Business, Citing Potential Value of $12.4 Billion

Kohl’s has become the latest retailer to attract the attention of an activist investor seeking the separation of its digital and brick-and-mortar…

How Cloth & Company Saved Time and Money With its 3D Virtual Showroom Collaboration

Designing a photoshoot for a furniture collection is typically an expensive, logistics-heavy procedure that involves months spent coordinating teams of people, products…

DoorDash Enters NYC’s Ultra-Fast Grocery Delivery Wars

New York City has become a testing ground for ultra-fast grocery delivery, with orders delivered in 15 minutes or less. In the…

Don’t Lose the Human Touch: 69% of Shoppers Prefer Speaking With Live Agents

Retailers have a variety of high-tech customer service options at their fingertips, but the majority of shoppers simply want to speak to…

Why Ecommerce Retailers Need an Open Relationship with Their Shippers this Holiday Season

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. The performance of each of the…

The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers

Dispute resolution is always an important aspect of any customer relationship and there’s a good chance that many retailers will do more…

REI Taps Former Amazon Exec for New Chief Commercial Officer Position

REI Co-op has named long-time Amazon executive Cameron Janes to its newly created position of SVP and Chief Commercial Officer. The outdoors…

Report: Sean Combs Places $3.3 Million Bid to Acquire His Sean John Brand Out of Bankruptcy

Hip-hop entrepreneur Sean “Diddy” Combs has reportedly placed a $3.3 million bid to acquire his own fashion brand, Sean John, out of…

Shoe Carnival Buys Shoe Station, Expects to Operate 400+ Stores by End of 2022

Shoe Carnival has made the first acquisition in its 43-year history with the purchase of family-owned shoe retailer Shoe Station for $67…

How Retailers like Rothy’s and Shinola are ‘De-Risking’ Product Design with Consumer Data

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing…

Developing the Optimal Lifecycle for Successful Promotions

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. In response, retailers…

4 Retail Security Blind Spots to Consider This Holiday Season

Retailers are currently in the midst of a tumultuous holiday season. While sales are expected to rebound from 2020, persisting challenges from…

Dollar General Rides Momentum With Plans to Open 1,000 pOpshelf Stores and Enter Mexico

Dollar General is preparing to embark on a massive expansion as it comes off a strong Q3 2021. The off-price retailer announced…

Pinterest’s Mission: Make its Platform the ‘Starting Point for Shopping Journeys’

Pinterest is a social media platform and yet…it isn’t. At the very least, the form it takes is very different from its…

SpotOn Aims to Help Independent Retailers Offer Seamless Omnichannel Services

Software and payments provider SpotOn has introduced SpotOn Retail, a fully integrated omnichannel solution. The platform includes an in-store-and-online catalog, a POS…

Designing a More Inclusive Retail Experience

Since the start of the pandemic, the prevalence ofanxiety, stress, depression and PTSD amongst all age groups has skyrocketed — igniting more…

Bots are Threatening Ecommerce Sites — Here’s How to Protect Against Them

Ecommerce sales are projected to reach $908.73 billion this year as pandemic conditions favor online interactions. Many businesses have spent the last…

Blank Street

Small-format coffee startup Blank Street tapped the Brooklyn-based architecture and design firm Colberg Architecture to design its new brick-and-mortar location in Brooklyn’s…

The 2021 Holiday Ecommerce Guide: Key Actions to Boost Success This Peak Season

As we enter the golden quarter, the shopping season kicks into high gear. Brands and retailers should take the time now to…

Hot Topic Upgrades Order Approval Speed by Automating Fraud Review

Hot Topic has partnered with Signifyd to revamp its online order approval process and reduce false declines. The retailer’s recent ecommerce growth…

A Christmas Miracle? Toys ‘R’ Us to Open at American Dream Just in Time for the Holidays

There’s been a giraffe sighting at the American Dream mall in New Jersey, and this wasn’t just any old giraffe. Toys ‘R’…

Tesco Enters the Retail Media Fray

The UK’s largest retailer, Tesco, has joined the likes of Walmart and Target by launching new advertising capabilities that will allow brands…

Cyber Week 2021 Was Slow, but Retail is Still on Track for a Record-Breaking Holiday Season

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly…

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