Webinars

Top Five Strategies for Succeeding in Online Marketplaces

With online marketplaces approaching more than half of total digital sales, understanding marketplace operations is one of the most important elements of…

Your Shopfront to CX Brilliance

Customer behavior has forever changed because of the pandemic. Shoppers have increased their digital purchases by 160 percent and are expecting instant…

How to Use Data to Enhance the Customer Journey and Mitigate Supply Chain Challenges

Supply chain constraints are making it more difficult for retailers to get the right products to the right customers at the right…

Inside Holiday 2021: The Top Trends That Shook the Season…and will Drive 2022 Priorities

With the 2021 holiday shopping season in the books join us as we take a look back on another record-breaking holiday season….

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

The connections between strong customer service and key business benefits like increased customer loyalty, repeat purchases and even upselling have never been…

How to Measure Meaningful Comps in the Post-COVID Retail World

The retail industry is on the precipice of four consecutive quarters of massive digital adoption by consumers around the globe. Without skipping…

Transforming Retail: Navigating the Next Era of Store Design & Experience

design:retail will lead a discussion exploring the ongoing retail transformation and the way store design is adapting to, and influencing, the future of…

How Location Technology Can Cut Cart Abandonment Rates

Every online retailer wants to minimize (or even eliminate) cart abandonment, and reducing friction at key points in the shopper journey is…

How to Fix the ‘Disconnects’ in Today’s Multichannel Shopper Journey

Many midsize retailers, both in the B2B and B2C arenas, still use separate business systems to manage their different channels and touch…

Recapping the 2020 Holiday Shopping Season: A Season Unlike Any Other

Shopping and Retail as an industry was already in unprecedented waters prior to the Holiday Season. We observed a digital surge unlike…

Exceeding Customer Expectations in Holiday 2020 & Beyond

In 2020, the world changed dramatically. We’ve seen an evolution of ecommerce and digital commerce as the primary way customers engage with…

Accelerate the Path to Purchase with Product Discovery

Wish your conversion rates were higher? Can’t figure out how to efficiently and effectively serve all the visitors on your site? Embarrassed…

Luxury 2022: How Luxury Brands are Adapting High-Touch Engagement in a Digital-First World

What’s The New Livestreaming Opportunity For Retail?

Find the Perfect Fit: Shoppers’ Online Search for Apparel in 2022

94% of Shoppers Feel Small Businesses Affect Their Lives

2022 Brand Experience Awards: 22 Retail Brands Redefining Interaction, Engagement & Loyalty

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CommerceNext 2022

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