Webinars

Making Customer Service Your ‘Secret Weapon’ in Building Customer Loyalty: Lessons from Retail Innovators

The connections between strong customer service and key business benefits like increased customer loyalty, repeat purchases and even upselling have never been…

How to Measure Meaningful Comps in the Post-COVID Retail World

The retail industry is on the precipice of four consecutive quarters of massive digital adoption by consumers around the globe. Without skipping…

Transforming Retail: Navigating the Next Era of Store Design & Experience

design:retail will lead a discussion exploring the ongoing retail transformation and the way store design is adapting to, and influencing, the future of…

How Location Technology Can Cut Cart Abandonment Rates

Every online retailer wants to minimize (or even eliminate) cart abandonment, and reducing friction at key points in the shopper journey is…

How to Fix the ‘Disconnects’ in Today’s Multichannel Shopper Journey

Many midsize retailers, both in the B2B and B2C arenas, still use separate business systems to manage their different channels and touch…

Recapping the 2020 Holiday Shopping Season: A Season Unlike Any Other

Shopping and Retail as an industry was already in unprecedented waters prior to the Holiday Season. We observed a digital surge unlike…

Exceeding Customer Expectations in Holiday 2020 & Beyond

In 2020, the world changed dramatically. We’ve seen an evolution of ecommerce and digital commerce as the primary way customers engage with…

Accelerate the Path to Purchase with Product Discovery

Wish your conversion rates were higher? Can’t figure out how to efficiently and effectively serve all the visitors on your site? Embarrassed…

How MAC Cosmetics Created an Innovative Omnichannel Store Experience

In early 2019, MAC Cosmetics revolutionized the in-store experience for their customers, launching an omnichannel environment that is an inspiring studio for customers…

Achieving Supply Network Resilience: The 3 Benefits of Location Intelligence

Retailers and manufacturers have experienced tremendous stress on their operations this year. To continue to navigate and respond to business uncertainty, organizations…

L’Oréal’s Data-Driven Transformation to Capitalize on the Direct-to-Consumer Channel

In today’s world, luxury brands must build intimate relationships with consumers who want personalized services and exclusive products. Brands are moving to…