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2017 Store Operations Survey Report

Exclusive 2017 Survey: Stores Leverage Mobile, Fulfillment Updates To Improve Operations Stores are weathering tough times in 2017: closures, bankruptcies, private equity buyouts and continuing declines in foot traffic. But there's strong evidence that a large number of consumers still prefer the store shopping experience. Retailers are keenly aware that…
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Exclusive Survey: Impact Of New Retail Roles

Retail companies continue to add new titles and tweak existing ones in order to transform their businesses and prepare for the digital retail future. This exclusive survey report features insights from 195 retail executives. Key takeaways include: 75% of retailers have added new roles in the past three years or…
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Omnishopper 2017: The Rise Of The Networked Shopper

Ever-changing shopper behavior and preferences are impacting retail industry transformation today and into the future. Prepare to exceed shopper expectations by understanding their journey. Download the Omnishopper 2017 shopper report to unlock the five drivers of consumer transformation, including: Increasing pre-purchase research; Demographic differences in technology choices; Loyalty to current…
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Survey: Reducing Friction Across The Omnichannel Customer Journey

Retailers across the spectrum see the value that omnichannel strategies bring to their organizations. This report, based on 117 responses to the fifth annual Retail TouchPoints Omnichannel Survey, reveals how retailers are mastering omnichannel by: Tracking consumer activity across the omnichannel purchase journey; Focusing on cross-channel inventory visibility; Making inventory…
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