E-books

Recalibrating for the Next Normal

Over the past decade, we have witnessed seismic structural shifts as the retail sector transformed for the digital era. More recently, the…

How To Recession-Proof Your Marketing

When an economic downturn hits, marketing budgets are often the first to be cut. But cuts to marketing budgets also reduce the…

Referral: Powering Customer-Led Growth for Retailers

Growing your customer base is crucial for growth in any industry. In the retail sector, it’s a must. One powerful way to…

5 Tips for Retailers to Ensure Online Marketplace Success

Marketplaces account for much of the ecommerce growth seen over the past year. Data referenced in a global consumer survey conducted by…

Going Green with PLM: The 3 CSR Pillars Apparel Businesses Need to Know

The apparel industry has a big impact on the environment, consuming water, contributing to pollution and so much more. In fact, McKinsey…

2022 Holiday Trends Guide: What Shoppers Will Buy This Holiday Season

Research shows that 42% of shoppers plan to shop both in-store and online this holiday season in search of better prices and…

Becoming a Digital Transformation Expert

Brick-and-mortar retailers need a new approach to engaging customers. The future of shopping will rely on the same interactivity, optimization and analytics…

The Secrets to Holiday Success in 2022

According to research from Salesforce, due to inflation and rising prices, 42% more shoppers worldwide and 37% more U.S. shoppers are planning…

New Customer Behavior Insights and Trends to Drive Customer Satisfaction and Business Growth

The Verint Experience Index Retail Report examines retail consumers’ behavior and preferences, which are essential to consider when fine-tuning your CX strategy…

The 2022 Holiday Planning Guide for Retailers

Economic uncertainty and changing consumer behaviors are exposing a complicated reality. For retailers, it’s never been more important to deliver excellent customer…