E-books

2022 Holiday Trends Guide: What Shoppers Will Buy This Holiday Season

Research shows that 42% of shoppers plan to shop both in-store and online this holiday season in search of better prices and…

Becoming a Digital Transformation Expert

Brick-and-mortar retailers need a new approach to engaging customers. The future of shopping will rely on the same interactivity, optimization and analytics…

The Secrets to Holiday Success in 2022

According to research from Salesforce, due to inflation and rising prices, 42% more shoppers worldwide and 37% more U.S. shoppers are planning…

New Customer Behavior Insights and Trends to Drive Customer Satisfaction and Business Growth

The Verint Experience Index Retail Report examines retail consumers’ behavior and preferences, which are essential to consider when fine-tuning your CX strategy…

The 2022 Holiday Planning Guide for Retailers

Economic uncertainty and changing consumer behaviors are exposing a complicated reality. For retailers, it’s never been more important to deliver excellent customer…

2022 Premium Loyalty Data Study: How to Keep Your Customers Engaged When Loyalty Standards Are High

How do you keep your customers engaged and loyal when they have infinite options at their fingertips? Challenges such as the pandemic,…

Find the Perfect Fit: Shoppers’ Online Search for Apparel in 2022

Lucidworks surveyed consumers across the U.S. and UK who shop for apparel online at least once a month. The survey revealed that…

Supercharging Your Marketplace Strategy: 7 Best Practices for Selling on Ecommerce Marketplaces

Marketplaces sure have changed. And not just a little. The entire landscape has undergone a massive transformation in recent years. There are…

Ecommerce Relevance Report 2022

Slow site? Bad navigation? Irrelevant search? Shoppers’ patience — and brand loyalties — are at rock bottom while expectations are soaring. In this…

The New Playbook For Data-Driven Retail

Customer information has long been the lifeblood of retail, with shopper needs, preferences and behaviors driving product offerings and marketing campaigns since…