Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 228

How Sur La Table Turns Customer Insight into Innovation

Featuring: Rachel Frederick, VP & GM of Digital Business, Sur La Table

Rachel Frederick oversees various aspects of Sur La Table’s digital business, from digital marketing to the brand’s direct-to-consumer ecommerce site, fraud prevention and even fulfillment offerings. To ensure Sur La Table creates experiences that meet and exceed customer expectations, Rachel and her team rely heavily on customer data. During…

Episode 227

How Do You Make Instant Commerce Happen?

Featuring: Sharon Gee, SVP, GM of Omnichannel at BigCommerce and SVP of Sales and Partnerships at Feedonomics

Merchants of all sizes and across categories have heard the call: to survive in an era of heightened expectations, they must empower consumers to buy anytime, anywhere and in any way they want. And oh yeah, they have to get those products to customers’ doorsteps faster. Companies like Feedonomics…

Episode 226

What’s New in the World of Beauty and Wellness?

Featuring: Yuriy Boykiv, CEO, Front Row

The beauty and wellness industries are brimming with new trends and growth opportunities. Yuriy Boykiv and his team at Front Row are focused on helping brands in these dynamic markets adapt, innovate and drive growth. During this episode of Retail Remix, Yuriy outlines: Ramping up your holiday plans?…

Episode 225

Elevating the Bodega Experience

Featuring: Rachel Krupa, Founder, The Goods Mart

Bodegas are a fixture in local communities and large cities alike. Rachel Krupa has her own fond memories of local corner stores, which is why she’s leveraging her deep CPG experience to reimagine and elevate the experience. During this episode of Retail Remix, Rachel provides insight into why she…

Episode 224

Why Walgreens is Embracing the Shoppable TV Era

Featuring: Caitlin McKnight, Head of Industry – Retail, Roku | Katie Vogt, Head of Client Success at Walgreens Advertising Group, Walgreens

The streaming era isn’t just giving households one-click access to a seemingly endless supply of content; it’s enabling brands and retailers to deliver relevant and impactful advertising to target consumers, making media moments shoppable. Walgreens Advertising Group is capitalizing on this opportunity by testing new connected TV (CTV) advertising…

Episode 223

Good for Consumers, Good for the Earth: How Nestlé Purina PetCare Embraces Sustainability

Featuring: Gabriella Herrera Senior Brand Content Manager, Nestle Purina Europe | Andrew Hovells, Strategy Director, Live & Breathe

Consumers want to make more thoughtful decisions about what and how they buy. They don’t want to just minimize their environmental impact, though. They also want to purchase high-quality goods that are good for them and the individuals they love. Yes, that even includes their pets. During this episode…

Episode 222

Dang, That’s a Beautiful Store

Featuring: Nicki Gitlin, Founder, Dang

Have you ever walked into such a beautiful store, you couldn’t mutter another word other than, “dang”? Well, that was Nicki Gitlin’s inspiration when the time came to name her design and architecture business. With years of hands-on experience, including a stint at Theory when she designed stores worldwide,…

Episode 221

Connecting with Context: Why Reddit is a Secret Commerce Powerhouse

Featuring: Bob Ferdman, Retail Industry Lead, Reddit | Amanda Morris, Director of Media, The Home Depot | Grace Weselak, Paid Social Director at PMG Advertising Agency | Brianna Hernandez, Senior Digital Media Manager at Altra Running

More than half of U.S. shoppers are concerned with the quality and legitimacy of the product discovery channels they use most, according to research from Reddit. And yes, that includes social media. That is why, rather than relying solely on social media ratings and reviews, brands need to connect…

Episode 220

Making the Membership Model Work for You

Featuring: Melissa Minkow, Director of Retail Strategy, CI&T

Although some use the words “membership” and “subscription” interchangeably, 64% of consumers believe there is a distinct difference in these types of programs. But what do consumers really expect from these commerce experiences? Retail TouchPoints and CI&T collaborated on a survey of 1,000+ consumers to find out. Melissa Minkow,…

Episode 219.5

How Do the Most Successful Retail Stores Operate?

Featuring: Rebekah Kondrat, Founder & Managing Partner, Rekon Retail

Rebekah Kondrat has worked for brands known (and loved) for their incredible store experiences: Apple, Starbucks and Warby Parker, among others. She has taken these experiences to start Rekon Retail, a company that helps brands scale their retail operations and set them up for long-term success. During this RetailThinkTank…

Episode 219

Content, Creators & Creativity: Why Milani Cosmetics’ Marketing Stands Out

Featuring: Jeremy Lowenstein, Chief Marketing Officer, Milani Cosmetics

Milani Cosmetics has been around for more than 20 years. And although plenty of beauty trends have come and gone in that time, the brand has maintained relevance and even acquired new customers by staying true to its core value props — and its distinct marketing approach. During this…

Episode 218

Community: The Cornerstone for Product and Marketing Innovation

Featuring: Grace Lee Chen, Founder and CEO, Birdy Grey | Monica Ashauer, Co-founder and President, Birdy Grey

In its early days, Birdy Grey was very much an “Instagram brand.” That means Grace Lee Chen, Monica Ashauer and their entire team looked to social communities (and especially Instagram) to gather feedback and determine what products they should sell in order to grow their business. Birdy Grey has…

New episodes released weekly on Monday mornings.