Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Featuring: Sharon Gai, author and speaker
TikTok and Alibaba are just two of many tech juggernauts testing virtual influencers, and these AI-generated personalities are bringing immersive commerce experiences to a completely new level. What is happening in this space today…and what will the future hold? Most of all, what will the rapid evolution and maturation…
Episode 217
Featuring: Robert Gash, CTO, Ecommerce - Hearst | Eric Best, CEO, SoundCommerce
Hearst is harnessing its expansive portfolio of brands and its highly credible editorial team to take a curated, content-driven approach to commerce. Robert Gash, the company’s CTO of Ecommerce, has played an integral role in this new, exciting era for the company, onboarding key partners to support the new…
Episode 216
Featuring: Steve Dennis, Author, Advisor and Speaker
Taking a big leap that drives you — and your business — outside of your comfort zone can be scary. But Steve Dennis believes those leaps are critical to surviving, if not thriving, in this new era of disruption.   Host Alicia Esposito has author Steve Dennis back on the…
Episode 215
Featuring: Justin Stein, Executive Vice President of Leasing, Tanger
Despite headlines claiming the death of the shopping mall, some developers are reimagining the experience to make it memorable, even unforgettable, for consumers.   During this episode of Retail Remix, host Alicia Esposito sits down with someone who is helping shape the future of the mall: Justin Stein, EVP of…
Episode 214
Featuring: Anna Harman, Co-founder & CEO, Studs
When Anna Harman wanted to get a new ear piercing, she only had two viable options: an upscale boutique that would charge her hundreds of dollars…or a tattoo parlor. While the latter was just as safe as the former, the experience left her feeling wanting more.   Most of all,…
Episode 213
Featuring: Will Eadie, Chief Revenue Officer, WorkJam
Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX.   If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX?…
Episode 212
Featuring: Alex Weinstein, Chief Digital Officer, Hungryroot
Alex Weinstein is equally passionate about marketing and data science, and he’s putting that passion to good use as Chief Digital Officer of Hungryroot.   Although one could easily lump Hungryroot in with other grocery delivery services, the company is investing heavily in artificial intelligence to power customer-facing touch points…
Episode 211
Featuring: Kristy Westrup, Chief Merchandising Officer, IPSY
We’ve all heard about subscription models that give customers monetary perks in exchange for recurring purchases. But brands like IPSY are elevating this concept by integrating compelling content, community and exclusive access to products.   IPSY’s merchandising team plays a central role in bringing the brand promise to life. Led…
Episode 210
Featuring: David Ting, CTO and Global General Manager, Zenni Optical
As CTO and Global General Manager for Zenni Optical, David Ting plays a critical role in determining the company’s key technology investments and experience priorities.   It should come as no surprise, then, that artificial intelligence (AI) has been at the top of his priority list. During this week’s…
Episode 209
Featuring: Jill Pavlovich, SVP of Digital Shopping Experiences, Albertsons | Francisco Bram, VP of Marketing and Customer Insights, Albertsons
Jill Pavlovich and Francisco Bram work very closely on shaping the customer experience for Albertsons shoppers. Together, they collect, integrate and analyze rich customer insights and then transform this information into compelling experiences across all channels. During this episode of Retail Remix, they share more details on: RELATED LINKS:…
Episode 208
Featuring: Dr. Marcus Collins, Author, Cultural Translator, University of Michigan Marketing Professor
Dr. Marcus Collins isn’t just a professor. He is an author, a marketing strategist who has worked with some of the world’s top tech brands and musical acts, and a cultural translator.   It is this rich career history that has inspired his latest book, For the Culture: The Power…
Episode 207
Featuring: Jack Stratten, Head of Trends, Insider Trends & RETHINK Retail Top Retail Expert
As Head of Trends for Insider Trends, Jack Stratten has toured some of the world’s newest, and most innovative, retail stores. Through these tours, he has been able to uncover how consumer behaviors have shaped storytelling techniques, technology integration and more.   During the NRF Big Show, Jack sat down…

New episodes released weekly on Monday mornings.

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