Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 269

6 Nuggets of Wisdom for 2026 from Pacsun, ThredUp, Adobe & More

Featuring: Experts from Adobe, Kantar, Klayvio, MG2, Pacsun and ThredUp

As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to resonate as the industry navigates AI, shifting consumer expectations and the evolving role…

BONUS EPISODE

Bonus: A Brief Ode to the Joy of Shopping

Featuring: Nicole Silberstein, Host of Retail Remix & Editor in Chief of Retail TouchPoints

As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year — the irreplaceable pleasure of shopping in stores, and why AI won’t change that. Happy Holidays from your friends at Retail Remix — see you…

Episode 268

AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next

Featuring: Andrew Bialecki, Co-founder and CEO, Klaviyo

AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today. In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki,…

Episode 267

Independent Retail in a Time of Change

Featuring: Jen Burke, Chief Revenue Officer, Faire

Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace Faire, who helps us dig into how independent retailers are thriving amid so…

Episode 266

How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand

Featuring: Anu Narayanan, President of Women’s and Home, Anthropologie Group

Private label brands aren’t just supporting acts anymore — many are becoming stars in their own right, and Anthropologie’s Maeve label is proving the point. In this episode of Retail Remix, host Nicole Silberstein sits down with Anu Narayanan, President of Women’s and Home at Anthropologie Group, to go…

Episode 265

How Google Is Redefining the Shopping Journey

Featuring: Lilian Rincon, VP of Shopping Experiences, Google

Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint. Now, with the rise of AI, multimodal search…

New episodes released weekly on Monday mornings.