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Retail Remix
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Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 238
Featuring: Max Benator and Lauren Stevens, Co-founders, Orca
Livestreaming was said to completely transform retail as we knew it. A commerce staple in Asia, experts claimed it was only a matter of time before it took the west by storm.   Although the hype cycle has slowed, companies like Orca are working to turn livestreaming and social commerce…
Episode 237
Featuring: Nick Bodkins, Chief Brand Officer, Boisson | Karen Robinovitz, Co-founder, Sloomoo Institute | Amy Jain, Co-founder and CEO, BaubleBar
Over the past year, retail executives have had to navigate many forces: the rise of disruptive tech like generative AI, ever-changing consumer spending patterns and economic volatility.   How did these and other issues drive C-level decision-making? And at the end of the day, what really kept retail leaders up…
Episode 236
Featuring: Mindy Massey, Global Executive Director of Retail, Anthropologie Group
Anthropologie has developed a truly distinct in-store experience; one that evokes emotional attachment and inspires discovery. How does the brand achieve this as it grows across formats, markets and even into digital channels?  During this episode of Retail Remix, Mindy Massey, Global Executive Director of Retail for Anthropologie, shares how…
Episode 235
Featuring: Zarina Stanford, Chief Marketing Officer, Bazaarvoice
User-generated content (UGC) has become central to brands’ marketing and customer experience strategies over the past decade. But as social channels and trends have evolved, so too have brands’ methods for collecting, amplifying and monetizing their UGC.   In August 2024, the FTC issued a formal ban on fake reviews…
Episode 234
Featuring: Michaela Weber, SVP & GM of Payments, BigCommerce | Mike Sutter, SVP & Head of Checkout, PayPal
The payment experience has always been considered a “necessary evil” for ecommerce sites. There’s information merchants need to accept, validate and fulfill online orders.   But now, technology is turning the payment experience into an opportunity for differentiation. During this week’s Retail Remix, two executives embedded in this exciting new…
Episode 233
Featuring: Marci Zaroff, Author and Founder & CEO, ECOfashion Corp
Marci Zaroff coined the term “ECOfashion” in 1995 and has spent decades driving meaningful conversations and tangible change in the fashion industry. Nearly three decades later, she is reflecting on the market’s evolution and the work that still needs to be done.   During this episode of Retail Remix, Marci…
Episode 232
Featuring: Brandon Rael, Director and Consult Partner, Kyndryl
Brandon Rael has decades of retail industry experience. As a member of RetailWire’s BrainTrust, a Rethink Retail Top Industry Influencer, and part of Kynryl’s consulting team, his daily focus is keeping pace with the new trends driving the retail industry forward.   So who would be a better person than…
Episode 231
Featuring: Aimee Dudum Colorado, Co-founder, Chief Merchandising and Marketing Officer, VICI
VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called Instagram, but were extra wary of their spending. With consumers now in a very similar headspace, it is an optimal time for Co-founder and Chief Merchandising and Marketing Officer Aimee…
Episode 230
Featuring: Allen Warch, VP, Food & Fresh Merchandising, Dollar General | Jenny Maloney, Global-Americas Strategic Accounts Manager, Bayer
 To identify new collaborative opportunities, retailers should focus on their distinct business values and how they translate into serving specific customers and communities. That is how Dollar General was able to turn its commitment to supporting households into a successful multi-year partnership with Bayer.   For this special episode of…
Episode 229
Featuring: Kristina Duncan, Creative Executive, American Girl Ted Galperin, Partner & Design Director – Retail, Mythology
If you want to create store experiences that are not only engaging, but truly immersive, storytelling should be your central design strategy.   American Girl is one brand that has taken storytelling to the next level, creating realms where imaginations flourish and brand narratives are celebrated. For this episode of…
Episode 228
Featuring: Rachel Frederick, VP & GM of Digital Business, Sur La Table
 Rachel Frederick oversees various aspects of Sur La Table’s digital business, from digital marketing to the brand’s direct-to-consumer ecommerce site, fraud prevention and even fulfillment offerings.   To ensure Sur La Table creates experiences that meet and exceed customer expectations, Rachel and her team rely heavily on customer data. During…
Episode 227
Featuring: Sharon Gee, SVP, GM of Omnichannel at BigCommerce and SVP of Sales and Partnerships at Feedonomics
Merchants of all sizes and across categories have heard the call: to survive in an era of heightened expectations, they must empower consumers to buy anytime, anywhere and in any way they want. And oh yeah, they have to get those products to customers’ doorsteps faster.   Companies like Feedonomics…

New episodes released weekly on Monday mornings.

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