Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 178

Substance and Simplicity: Exploring Hanna Andersson’s Commitment to Trust, Community & Sustainability

Featuring: Callie Canfield, Chief Brand Officer, Hanna Andersson

To its community of loyal customers, Hanna Andersson is so much more than just a children’s clothing company. It’s a trusted brand that puts safety, quality and ethical production at the forefront to empower parents around the world. With a steadfast dedication to protecting childhood innocence, Hanna Andersson also…

Episode 177

Differentiating Through Recommerce Experiences

Featuring: Emily Gittins, Co-founder and CEO, Archive

In an era where sustainability and environmental consciousness are at the forefront of consumer demands, the fashion industry is facing increasing pressure to reduce its environmental footprint. Fortunately, technology is stepping in as a powerful ally in this quest for change. From digital samples to recommerce platforms, innovative solutions…

Episode 176

How Kendra Scott Turns Every Store into a Community Hub

Featuring: Colleen Wilson, SVP of Retail and Wholesale, Kendra Scott

From its humble beginnings as a small jewelry startup to a household name, Kendra Scott has not only thrived in the direct-to-consumer (DTC) space but has also made significant strides in the world of wholesale and branded brick-and-mortar experiences. In this episode of Retail Remix, our host Alicia Esposito…

Episode 175

Unlocking the Power of ‘Mind Building’ for Experience Design

Featuring: Ari Peralta, CEO, Arigami

Welcome to the new frontier of retail marketing, where the power of “mind building” is reshaping the industry. Mind building takes the concept of worldbuilding and elevates it to a whole new level, focusing on immersive experiences that captivate the minds and emotions of customers. In this episode of…

Episode 174

Is Private Label the New Competitive Playground?

Featuring: Todd Maute, Partner, CBX

In today’s highly competitive retail landscape, private label brands have emerged as a powerful force, capturing the attention of both consumers and retailers alike. Once considered a category of cheap generic alternatives, private label has undergone a remarkable transformation and become a way for retailers to differentiate. In this…

Episode 173

The Future of Commerce: Resilience, Diversification and Connectivity

Featuring: Roshan Jhunja, Head of Retail, Square

The future of commerce is marked by resilience, diversification and a willingness to embrace technological change. Despite economic uncertainties, businesses are optimistic and actively navigating shifting tides. Square’s third annual Future of Commerce report sheds light on this optimism, including how businesses are embracing new revenue streams through services…

Episode 172

Navigating Heightened Competition in the Beauty and Skincare Industry

Featuring: Asha Talwar Coco, CEO, Covey Skincare

The beauty and skincare markets are growing increasingly crowded and competitive, but Covey Skincare has managed to stand out thanks to the powerful influence of its founders and a streamlined, science-backed methodology. In this episode of Retail Remix, host Alicia Esposito chats with Asha Talwar Coco, CEO of Covey…

Episode 171

The Generation Connection: How Dormify Taps Community to Drive Loyalty

Featuring: Amanda Zuckerman, Co-founder, President & Chief Brand Officer, Dormify

If brands want to connect with the hearts and minds of today’s consumers, they need to foster a vibrant community across all channels. Dormify, the brand designed to serve young consumers outfitting dorms and other small spaces, uses its ambassador program to guide major decisions, from product development to…

Episode 170

The Power of Generative AI in Driving Ecommerce Success

Featuring: Sarah Coles, VP, Go To Market Strategy, eCommerce, Persado

Generative AI has garnered a lot of buzz (and debate) in the retail industry. Although the technology is still relatively new to many brands, some have tested the tech and realized clear benefits, especially within marketing and ecommerce. In this episode of Retail Remix, host Alicia Esposito chats with…

Episode 169

Brand vs. Demand: Navigating the Duality of Marketing Content in Modern Retail

Featuring: Ilene Richardson, Founder & CEO, Imaginary Content

Marketers understand the importance of both brand and performance marketing. Brand marketing aims to create a strong brand identity over time, while performance or demand marketing focuses on delivering measurable results such as lead generation, sales and revenue. The real challenge for modern marketing teams is balancing the two…

Episode 168

Why Retailers Need to Rethink the Checkout Experience

Featuring: Shilpi Narang, SVP of Customer Experience, Bolt

Consumers today demand seamless and personalized shopping experiences across all channels – that even applies to the checkout experience. But the reality is the payment process is still cumbersome and complex online. Shilpi Narang, SVP of Customer Experiences at Bolt, believes that identity can help unlock shopping innovation on…

Episode 167

How Companies Like American Eagle Are Innovating Through Resale

Featuring: Anthony Marino, President, thredUP

ThredUP’s annual resale report predicts that the U.S. resale market will reach $70 billion by 2027, outpacing the growth of traditional retail by 9X. Why? Because consumers, especially Gen Z, are looking to make smarter, more eco-friendly buying decisions. Brands like American Eagle are tapping into this growing market…

New episodes released weekly on Monday mornings.