Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 145
Featuring: Kimberly Lee Minor, CEO and CMO, Bumbershoot
 With her wealth of experience and diverse industry connections, Kimberly Lee Minor is driving positive change in the retail world. She has an infectious enthusiasm for community connection and a proven track record in implementing effective data-backed strategies around Diversity, Equity & Inclusion.   During this episode of Retail Remix,…
Episode 144
Featuring: Philip Jackson, Co-founder, Future Commerce; Adam Blair, Editor, Retail TouchPoints
During this special episode of Retail Remix, Alicia Esposito sat with Adam Blair, Editor at Retail TouchPoints, and Philip Jackson, Co-founder of Future Commerce, to dig into their experiences bouncing around sessions and the expo floor at this year’s NRF Big Show. If their insights are any indication, 2023…
Episode 142
Featuring: Ben Earl, Partner, Skyview Way Studios
The metaverse is creating a lot of buzz in the media, especially with its promise of creating a more integrated and open digital world. With its many associated technologies, such as Web3, NFTs and blockchain, it has especially generated a lot of hype in the retail industry. But it…
Episode 141
Featuring: Arsen Avakian, Co-founder and CEO, Cooler Screens
 As the founder and CEO of Argo Tea, Arsen Avakian faced challenges managing an expansive list of retail partners and all of their distinct marketing and advertising offerings. With the rise of retail media, he saw a unique opportunity to bring robust, data-driven creative to the physical environment, which…
Episode 140
Featuring: Adrien Nussenbaum, Co-founder and CEO, Mirakl
Mirakl has helped hundreds of brands and retailers launch their own marketplaces. As a result, Adrien Nussenbaum and his team have a pretty good understanding of what works and, most of all, what doesn’t.   As the marketplace model continues to evolve, now is the time for retail execs to…
Episode 139
Featuring: Emily Del Greco, Partner, McKinsey
McKinsey indicates that commerce media has the potential to generate more than $1.3 trillion of enterprise value in the U.S. alone. Many believe that commerce media is poised to completely transform the advertising world because it helps close the loop between media impressions and commerce transactions and give brands…
Episode 137
Featuring: Laura Connell, Consumer Trends Manager, GWI
Every brand and retailer seems to be talking about Gen Z or Gen Alpha. But new data from GWI shows that there is more to millennial consumers than meets the eye…and businesses need to take note.  During this episode of Retail Remix, we dig into the data with Consumers Trends…
Episode 136
Featuring: Amy Smith, Chief Strategy & Impact Officer, TOMS
TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable giving, the brand recently underwent a transformation that included rethinking its approach to social impact.   To get the scoop, we brought Amy Smith, who is the Chief Strategy…
Episode 135
Featuring: Ashley Firmstone, SVP of Customer Success, Rokt
We’ve all fallen for it: The point-of-purchase display that has a plethora of small items you just have to have. Some brands and retailers are realizing there’s power in creating similar experiences online.   However, few have truly mastered the checkout experience, using data to feature relevant products and services…
Episode 134
Featuring: Tyler MacDonald, Senior Manager of Influencers & Social Media, PacSun
 PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels.   As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars:   During…

New episodes released weekly on Monday mornings.

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