Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 120
Featuring: Kausambi Manjita, Mason
It’s never been easier for a brand to gain a foothold online, but even the most innovative brand can only go so far until it needs to invest in its ecommerce experience. Unfortunately for smaller brands, their limited budgets can make it seem like those experiences will always lag…
Episode 119
Featuring: Ariel Kaye, Founder and CEO, Parachute
Before she founded Parachute, CEO Ariel Kaye had a deep background in consumer behavior research. She used her rich history in understanding and learning to connect with people to create the basis for her business.   Although Parachute started in bedding, the company has expanded strategically into adjacent categories, including…
Episode 118
Featuring: Joel Bines, AlixPartners
We’ve all heard that the customer has more control over the shopping experience, but that hasn’t stopped most retailers from sticking with their same-old business strategies. Joel Bines believes now is the time for retailers to act — and he has a playbook for success.   During this episode of…
Episode 116
Featuring: Greg Ives & Bradley Hearn, ChannelAdvisor
 As the ecommerce universe expands, brands and retailers have more opportunities to reach and sell to consumers. Although digital channels can help companies realize a lot of value, they also can create a lot of complexity, especially because all of these different channels have different data requirements and content…
Episode 115
Featuring: Parrish Chapman, Samsung
Digital channels are so powerful for retailers because they offer a wealth of data about how consumers are interacting with content, products, offers and more. As digital gets more embedded into our everyday lives, retailers are using technology and data-powered solutions to support their goals.   During this week’s Retail…
Episode 114
Featuring: Haniff Brown, FIT:MATC
Fit is a leading cause for product returns. And as consumers shop more online and via their mobile device, they want to ensure they’re selecting the right products and sizes for their needs. Sure, there are many fit tools out there, but FIT:MATCH was designed to add more dimension…
Episode 113
Featuring: Jeremy Cai, Founder and CEO, Italic
It seems like any retailer can open a marketplace today…and many are. As the space becomes more crowded, these platforms need to work harder to stand out.   That’s why Italic is leaning into a very specific value proposition: A vertically integrated model that gives consumers access to luxury-grade products…
Episode 112
Featuring: Christina Kay, ResellerRatings
We’ve all seen the data: when brands share user-generated content (UGC), consumers trust them more and, in turn, are more likely to make a purchase. As VP of Marketing for ResellerRatings, Christina Kay lives and breathes UGC. During this week’s Retail Remix, she shares her perspectives on how UGC…
Episode 111
Featuring: Jordan Nathan, Caraway
After his own scary experience with Teflon poisoning, Jordan Nathan started Caraway to provide a safe cookware option for consumers. But little did Jordan know, shortly after he started his company, the world would be spending a lot more time at home.  During this Retail Remix conversation, Jordan shares…
Episode 110
Featuring: Nicole Silberstein, Retail TouchPoints & Jess Huang, McKinsey & Company
Retail media networks are having a real moment. It seems like everyone is trying to capitalize on this new revenue opportunity and taking a page from Amazon’s growth playbook. But why?   For this week’s Retail Remix, we dig into the retail media trend by revisiting a fireside chat between…

New episodes released weekly on Monday mornings.

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