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Retail Remix
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Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 116
Featuring: Greg Ives & Bradley Hearn, ChannelAdvisor
 As the ecommerce universe expands, brands and retailers have more opportunities to reach and sell to consumers. Although digital channels can help companies realize a lot of value, they also can create a lot of complexity, especially because all of these different channels have different data requirements and content…
Episode 115
Featuring: Parrish Chapman, Samsung
Digital channels are so powerful for retailers because they offer a wealth of data about how consumers are interacting with content, products, offers and more. As digital gets more embedded into our everyday lives, retailers are using technology and data-powered solutions to support their goals.   During this week’s Retail…
Episode 114
Featuring: Haniff Brown, FIT:MATC
Fit is a leading cause for product returns. And as consumers shop more online and via their mobile device, they want to ensure they’re selecting the right products and sizes for their needs. Sure, there are many fit tools out there, but FIT:MATCH was designed to add more dimension…
Episode 113
Featuring: Jeremy Cai, Founder and CEO, Italic
It seems like any retailer can open a marketplace today…and many are. As the space becomes more crowded, these platforms need to work harder to stand out.   That’s why Italic is leaning into a very specific value proposition: A vertically integrated model that gives consumers access to luxury-grade products…
Episode 112
Featuring: Christina Kay, ResellerRatings
We’ve all seen the data: when brands share user-generated content (UGC), consumers trust them more and, in turn, are more likely to make a purchase. As VP of Marketing for ResellerRatings, Christina Kay lives and breathes UGC. During this week’s Retail Remix, she shares her perspectives on how UGC…
Episode 111
Featuring: Jordan Nathan, Caraway
After his own scary experience with Teflon poisoning, Jordan Nathan started Caraway to provide a safe cookware option for consumers. But little did Jordan know, shortly after he started his company, the world would be spending a lot more time at home.  During this Retail Remix conversation, Jordan shares…
Episode 110
Featuring: Nicole Silberstein, Retail TouchPoints & Jess Huang, McKinsey & Company
Retail media networks are having a real moment. It seems like everyone is trying to capitalize on this new revenue opportunity and taking a page from Amazon’s growth playbook. But why?   For this week’s Retail Remix, we dig into the retail media trend by revisiting a fireside chat between…
Episode 109
Featuring: Put Erica Vallecorsa, Content Specialist, Retail Innovation Conference & Expo
We’re back from Chicago after a whirlwind few days at the Retail Innovation Conference & Expo!   Our heads are still reeling from all of the incredible content and conversations that took place, so we’re going to break down everything we learned on the podcast.   Join Alicia Esposito and content…
Episode 108
Featuring: Brian McGlynn, Coveo Brian Kilcourse, RSR Research
As consumers spend more time and money online, brands and retailers need to work harder on optimizing their digital experiences. But where are retailers spending the most time and money?    During this Retail Remix conversation, Alicia Esposito digs into new and compelling research about how retailers are navigating this…
Episode 107
Featuring: Ricardo Belmar, Microsoft
Experts predict that social commerce will explode into a multi-billion-dollar opportunity for brands and retailers. But which areas of the social commerce landscape hold the most promise? And most of all, where are the gaps?  During this week’s Retail Remix, we sit down with Ricardo Belmar, Director Partner Marketing for…
Episode 106
Featuring: Adam Mawdesley, SplitIt
Over the past two years, the Buy Now, Pay Later space has exploded. Retailers of all sizes and across categories have embedded BNPL capabilities into their customer experiences to help boost shopper satisfaction and basket sizes.   But how will the tech landscape continue to evolve as consumer and retailer…
Episode 105
Featuring: Julian Reis, SuperOrdinary
The road to business expansion is not a one-way path. There are multiple routes, complete with twists, turns and bumps along the way. But if brands and retailers want insight into trends that will likely trickle into the global marketplace and impact their future success, they should look at…

New episodes released weekly on Monday mornings.

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