Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 128
Featuring: Frost Li, Founder and CEO, Social Chat
Frost Li has a rich history in tech, and she even helped Wish build out its growth division. In fact, it was during her time at Wish that she discovered her fascination with retail and, specifically, helping retail brands grow. Social commerce has become a key method for brands…
Episode 127
Featuring: Ron Thurston, Author, Retail Pride and Host, ‘Retail in America’
After inspiring retail pride on a global scale, author and industry legend Ron Thurston is bringing his passion and perspectives on the road…literally. He has been traveling the U.S. in an airstream, stopping in different towns and sitting down with the people powering retail stores.   He took time out…
Episode 126
Featuring: Amit Sharma, Narvar
When we think of customer experience, the awareness, education and engagement stages of the shopping journey come to mind. In fact, merchants tend to focus on everything that comes before conversion. But as consumers pay more attention to ease and speed of fulfillment, the post-purchase experience is becoming a…
Episode 125
Featuring: Nicole Silberstein, Retail TouchPoints; Christine Cui, Acquco; Rob Bell, Elevate Brands; Nathan Sieminski, Perch
Amazon aggregators took the ecommerce world by storm during the height of the COVID-19 pandemic. But now, as these companies navigate economic volatility and shifts in the investor market, they’re focusing on building viable business models with long-term potential. For this Retail Remix episode, we revisit a session from…
Episode 124
Featuring: Jill Feldman, Kids Foot Locker
Gen Alpha is gaining more spending power and, in turn, more influence on the retail industry. That is why retailers like Kids Foot Locker are focused on creating unique opportunities for these consumers to interact with each other and with the brand. On this week’s Retail Remix, we revisit…
Episode 123
Featuring: Julie Van Ullen, Rakuten Rewards
Changing consumer behaviors and the impact of shopping holidays like Prime Day are encouraging marketing teams to rethink the traditional holiday calendar. In fact, Julie Van Ullen of Rakuten Rewards believes that brands need to look at holidays, promotions and rewards initiatives through an integrated and holistic calendar. During…
Episode 122
Featuring: John Grech, GiftNow
Inflation. Shifts in consumer spending. New digital behaviors. There are several trends that could shake up the gifting space, but as we head into the holiday season, brands and retailers need to think about how they can turn these challenges into new opportunities.  Are you ready to differentiate and drive…
Episode 120
Featuring: Kausambi Manjita, Mason
It’s never been easier for a brand to gain a foothold online, but even the most innovative brand can only go so far until it needs to invest in its ecommerce experience. Unfortunately for smaller brands, their limited budgets can make it seem like those experiences will always lag…
Episode 119
Featuring: Ariel Kaye, Founder and CEO, Parachute
Before she founded Parachute, CEO Ariel Kaye had a deep background in consumer behavior research. She used her rich history in understanding and learning to connect with people to create the basis for her business.   Although Parachute started in bedding, the company has expanded strategically into adjacent categories, including…
Episode 118
Featuring: Joel Bines, AlixPartners
We’ve all heard that the customer has more control over the shopping experience, but that hasn’t stopped most retailers from sticking with their same-old business strategies. Joel Bines believes now is the time for retailers to act — and he has a playbook for success.   During this episode of…

New episodes released weekly on Monday mornings.

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