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Retail Remix
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Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 110
Featuring: Nicole Silberstein, Retail TouchPoints & Jess Huang, McKinsey & Company
Retail media networks are having a real moment. It seems like everyone is trying to capitalize on this new revenue opportunity and taking a page from Amazon’s growth playbook. But why?   For this week’s Retail Remix, we dig into the retail media trend by revisiting a fireside chat between…
Episode 109
Featuring: Put Erica Vallecorsa, Content Specialist, Retail Innovation Conference & Expo
We’re back from Chicago after a whirlwind few days at the Retail Innovation Conference & Expo!   Our heads are still reeling from all of the incredible content and conversations that took place, so we’re going to break down everything we learned on the podcast.   Join Alicia Esposito and content…
Episode 108
Featuring: Brian McGlynn, Coveo Brian Kilcourse, RSR Research
As consumers spend more time and money online, brands and retailers need to work harder on optimizing their digital experiences. But where are retailers spending the most time and money?    During this Retail Remix conversation, Alicia Esposito digs into new and compelling research about how retailers are navigating this…
Episode 107
Featuring: Ricardo Belmar, Microsoft
Experts predict that social commerce will explode into a multi-billion-dollar opportunity for brands and retailers. But which areas of the social commerce landscape hold the most promise? And most of all, where are the gaps?  During this week’s Retail Remix, we sit down with Ricardo Belmar, Director Partner Marketing for…
Episode 106
Featuring: Adam Mawdesley, SplitIt
Over the past two years, the Buy Now, Pay Later space has exploded. Retailers of all sizes and across categories have embedded BNPL capabilities into their customer experiences to help boost shopper satisfaction and basket sizes.   But how will the tech landscape continue to evolve as consumer and retailer…
Episode 105
Featuring: Julian Reis, SuperOrdinary
The road to business expansion is not a one-way path. There are multiple routes, complete with twists, turns and bumps along the way. But if brands and retailers want insight into trends that will likely trickle into the global marketplace and impact their future success, they should look at…
Episode 104
Featuring: Greg Davidson, Lalo & Michael Wieder, Lalo
While ecommerce and social media have certainly made shopping easier, they also have made it a bit overwhelming. With instant access to so many brands and products, it’s difficult for consumers to easily weigh options and find the best, safest product. This is especially true if they’re shopping for…
Episode 103
Featuring: Kate Gronso, Meta
Live shopping. Community-driven commerce. Commerce-ready content. There are so many ways social platforms are helping streamline the path to purchase and eliminate the barriers between inspiration and conversion.   Facebook and Instagram are two key channels for consumers to gather and, in turn, are critical platforms for brands to reach…
Episode 102
Featuring: Melissa Minkow, CI&T
Did you know that 68% of consumers actively seek out retailers with omnichannel services and experiences? Results from CI&T’s Connected Retail Report indicate that consumers expect these fluid experiences — and retailers are rising to the occasion.  But which retailers are truly winning at connected retail experiences? Which are investing…
Episode 101
Featuring: Josh Bartel, Hydrian
Having a fast, efficient and profitable fulfillment strategy feels like a tall order on a good day, but couple it with inflation, long lead times and other supply chain constraints, and retailers are facing an uphill battle.   Josh Bartel, CEO of Hydrian, knows this firsthand from conversations with executives…
Episode 100
Featuring: Stephanie Fox, Thrasio - Catherine Pike, Vuori - acy, Retail Media and the Personalized Store", featuring Milen Mahadevan, 84.51°, Cara Pratt, Kroger Precision Marketing - Thomas Epting, Shopify Fulfillment Network - Aaron Birney, Gensler
We’re celebrating 100 episodes of the Retail Remix podcast!   We were feeling a bit nostalgic, so the team looked back into the archives and uncovered the five most-downloaded conversations. They paint a fascinating picture about how far the show, and the retail industry, has come over the past two years….
Episode 99
Featuring: Adam Michaels,Crocs
Crocs has acquired a cult-like following, especially over the past two years. The footwear brand has leaned into its quirky designs and has expanded its reach through fun patterns, cutting-edge collaborations and its oh-so-fun Jibbitz Charms.   But at the center of Crocs’ incredible expansion is its digital strategy, and…

New episodes released weekly on Monday mornings.

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