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Retail Remix
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Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Bi-monthly, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 86
Featuring: Jim Inglis, The Home Depot
Jim Inglis has a 60+ year career in retail including a long tenure at The Home Depot. With his book Breakthrough Retailing: How a Bleeding Orange Culture Can Change Everything, he reflects on his time with the home improvement retailer and, most of all, what other brands can learn from the company’s rise, stagnation and rebirth.   During…
Episode 85
Featuring: Geronimo Chala, Rebag
Rebag sits perfectly at the intersection of sustainability and luxury. Consumers are becoming more mindful of the products they purchase and how they get to their doorsteps, but at the same time, they also have a hunger for higher quality products that last a long time.   Rebag is capitalizing on these behaviors by creating…
Episode 84
Featuring: Kristin Smith, Fernish
As an executive, Kristin Smith is always focused on finding “wide open spaces.” She believes these spaces or gaps highlight real customer needs and present new opportunities for businesses to differentiate and grow.  And she found a lot of these opportunities in Fernish, which ultimately inspired her to invest in, advise and join the company as President…
Episode 83
Featuring: Philip Smolin, 100.co
To create a new product and brand that can compete in the ever-growing ecommerce world, you need an incredible amount of insight. With its proprietary CLAIRE™ intelligence platform, 100.co has the power to map connections between unrelated data to identify which opportunities will drive the most value.   How can other brands and retailers reap similar…
Episode 82
Featuring: Phillip Raub, Model No.
Model No. has one key goal: to minimize waste in the home and commercial furniture space. To accomplish this mission, the company has had to focus on building trust and credibility through its customer experience.   During this week’s Retail Remix, Phillip Raub, the CEO of Model No., reveals the brand’s key investments across…
Episode 80
Featuring: Matthew Pavich, Revionics
If you can distill retail down to a single principle, it’s “supply versus demand.” And pricing is a key way to influence this demand and, most of all, consumer perception of your brand.   But now more than ever, there are so many factors that are disrupting retailers’ pricing strategies, including…
Episode 79
Featuring: Liza Amlani, Retail Strategy Group 
Over the course of the pandemic, consumers’ buying needs completely changed. Some consumers switched suits for athleisure, while others focused less on a full face of makeup and more on clean skincare.  These behaviors are still evolving as the state of the world continues to change. That means the spotlight…
Episode 78
Featuring: Lizzy Ellingson, David's Bridal
COVID-19 postponed many weddings around the world, but that didn’t stop couples from planning. Lizzy Ellingson and her team at David’s Bridal knew this — and that’s why they focused first and foremost on continuing to empower their customers every step of the process.  During this week’s episode, hear the Chief Digital Experience Officer’s thoughts on…
Episode 77
Featuring: Kirsten Newbold-Knipp, and Elizabeth Simmer of FullStory
A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience?   During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional…
Episode 76
Featuring: Danny Alexander , Who Gives a Crap
Who is the values-driven consumer? According to Danny Alexander, Co-founder of Who Gives a Crap, it’s everyone!   He believes more consumers want to do good. Most of all, they want to do business with brands that are making a positive impact. It’s just their level of commitment and savvy that varies. That’s why Who Gives…
Episode 75
Featuring: Tim Maule, Diono LLC & Marc Ostryniec, BigCommerce
Executives are prioritizing their investments based on two factors: the “known unknowns” and the “unknown unknowns.” That is why, more than ever, brands and retailers alike need to have adaptable plans for a hybrid retail strategy.   During their retailX keynote, Tim Maule, President and CEO of Diono, and Marc Ostryniec, Chief Sales Officer, BigCommerce, discussed the forces impacting…

New episodes released weekly on Monday mornings.

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