The Retail TouchPoints Network

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Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

At What Goes Around Comes Around, Store Designs Reflect Founders’ Passion for Luxury Vintage Resale

Retailers: Leverage Customer Data to Navigate Lower Spending Due to Inflation

Forrester: Seek New Revenue Sources to Avoid Commodity Price Wars

Subscription Commerce Snapshot: Discounts are Out, Content and Community Are In

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Digital Commerce

Ron Johnson’s Enjoy Technology Files for Bankruptcy, Set to be Sold

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. His…

Wayfair Participates in Autonomous Trucking Pilot Along Dallas-Houston Corridor

Home furnishings retailer Wayfair will be part of a six-week autonomous delivery pilot this July and August along the I-45 corridor between…

Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a…

Impulse: How Brands Can Enable Casual Commerce in Digital

Digital marketers today love to talk about the customer journey. While badly overused, this term conceals a hidden truth: journeys take a…

H-E-B Edges Out Amazon, Walmart as Americans’ Favorite Online Grocer

H-E-B narrowly defeated second-place Amazon and third-place Amazon Fresh as the top-ranked ecommerce grocer in the U.S., according to dunnhumby’s inaugural Ecommerce…

Pinterest Names Google’s Bill Ready CEO, Underscoring Platform’s Commerce Ambitions

Pinterest Co-founder, CEO and President Ben Silbermann is stepping down after 12 years at the helm, and online commerce expert Bill Ready…

Madison Reed Names New Marketing and Digital Chiefs

Hair color retailer Madison Reed is strengthening its C-suite with two new appointments. Brad Lande-Shannon has joined the company as Chief Marketing…

GNC Expands Meal Delivery Service Nationwide

Known for vitamin packs and protein powders, GNC is expanding its reach in the realm of fresh food with the national rollout…

Forrester: Seek New Revenue Sources to Avoid Commodity Price Wars

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across…

SHEIN Hosts Sold Out Pop-Up Event in San Francisco

Online fast fashion retailer SHEIN is hosting the latest in its traveling series of pop-up events at San Francisco’s Embarcadero Center from…

Walmart Pilots Rapid Convenience Delivery in Canada

Walmart Canada is piloting a new rapid-delivery grocery offering in the Greater Toronto area in partnership with Instacart. Called Walmart Now, the…

Subscription Commerce Snapshot: Discounts are Out, Content and Community Are In

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status….

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Leveraging Customer Insights to Drive Personalization – A Retail Perspective

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

Streamline Product Data Management to Maximize Multichannel Growth

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

The 2022 Holiday Planning Guide for Retailers

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