Reports

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

There is a sense of inevitability when it comes to connected TV (CTV). Exactly when it will happen no one knows, but…

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Retailers know that offering effective customer support is vital, whether via phone, chat or SMS text. But it’s also expensive and resource-intensive…

2023 Holiday Guide: Prioritize Smart Pricing, Promotion and Customer Retention

While no one has a crystal ball that can see exactly what Q4 will bring, it seems we’re in for a relatively…

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The past several years have proven that uncertainty is now a major factor in retail, which makes understanding your own supply chain…

The Ultimate Guide to #RICE23

Through the use of new technologies, new collaborations and new experiences, brands of all sizes have the power to reach customers and…

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Report cover Despite ecommerce’s integral role in shopping today, many crucial elements of the digital experience are still falling short. From search…

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

The frontline is more important to retailers than ever, from handling in-person customer service needs to managing omnichannel operations such as pickups…

The Ultimate Guide to Store Operations: How Data Drives Greatness, From Leadership to Associates

The important role data plays in the modern retail store can’t be overstated, but equally important is applying the insights from all…

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

Global commerce has existed since as long ago as the heyday of the Silk Road, and in our century it’s being fueled…

How Design Teams are Maximizing the Impact of New Store Experiences

In 2022, we saw ecommerce sales level and consumers venture back to physical stores. As a result, brands and retailers had to…

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

Media networks were one of retailers’ hottest new accessories in 2022, and brands have eagerly jumped on board. In fact, the explosion…

The Ultimate Guide to CDPs

Customer Data Platforms (CDPs) are much more than simply CRM systems on steroids. They ingest a combination of first-party customer data from…

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Reports

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

2023 Holiday Guide: Prioritize Smart Pricing, Promotion and Customer Retention

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The Ultimate Guide to #RICE23

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

The Ultimate Guide to Store Operations: How Data Drives Greatness, From Leadership to Associates

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

How Design Teams are Maximizing the Impact of New Store Experiences

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

The Ultimate Guide to CDPs

The 2023 Holiday Guide for Retailers

2023 Store Operations Benchmark Survey

Packaging Sustainability Trends: Clear Labeling, Lighter Products and More Post-Consumer Recycled Content

If an Image is Worth 1,000 Words, Then Color and Lighting Speak Volumes

Connected Shoppers Report

NRF: Retail’s Big Show 2024

Retail Innovation Conference & Expo 2024

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