Reports

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

For the second year, Retail TouchPoints is bringing together a roundtable of industry experts and analysts to share the trends they think…

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

Overall, consumers are poised to spend more this holiday season — $1,652 in total, according to Deloitte — but they’re also spending…

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store…

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

Some see “unified commerce” as the next evolution of omnichannel, others as the technical underpinnings that make true omnichannel experiences possible. Either…

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

People often talk about “personalization” as if it’s a monolithic concept, but the truth is that there are many flavors of personalization…

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

There is a sense of inevitability when it comes to connected TV (CTV). Exactly when it will happen no one knows, but…

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Effective customer service is a must for retailers, but it can be costly and resource-intensive. With the tight labor market, maintaining an…

2023 Holiday Guide: Prioritize Smart Pricing, Promotion and Customer Retention

While no one has a crystal ball that can see exactly what Q4 will bring, it seems we’re in for a relatively…

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The past several years have proven that uncertainty is now a major factor in retail, which makes understanding your own supply chain…

The Ultimate Guide to #RICE23

Through the use of new technologies, new collaborations and new experiences, brands of all sizes have the power to reach customers and…

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Report cover Despite ecommerce’s integral role in shopping today, many crucial elements of the digital experience are still falling short. From search…

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

The frontline is more important to retailers than ever, from handling in-person customer service needs to managing omnichannel operations such as pickups…

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2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

Reports

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

2023 Holiday Guide: Prioritize Smart Pricing, Promotion and Customer Retention

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The Ultimate Guide to #RICE23

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

How to Grow Your Retail Business with Connected TV

NY NOW: The Winter Market

NRF: Retail’s Big Show 2024

Prosper Show

Shoptalk 2024

Responsible Business USA 2024

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