Reports

5 Key Trends Defining the 2021 Holiday Season…and How Marketers Can Capitalize on Them

The holiday season has always been prime time for marketers. It’s when they’re supposed to create magic and delight for shoppers —…

The Next Stage of Retail’s Digital Transformation: Omnichannel Experiences and More Agile Supply Chains

Retail as an industry has been dealing with digital disruptions of various sizes and kinds for decades, but COVID-19 turned up the…

Store Design Tech Guide: How Layout, Tech and Associates Combine to Create Great Experiences

The pandemic has changed the in-store experience, possibly forever. As a result, today’s hoppers have developed a greater taste for convenience than…

Retailers Reconfigure Stores for an Ever-More-Digital World

Physical store operators have had to manage the reopening of shuttered stores — and then scramble to find enough employees to adequately…

Hit List: 5 Brands Augmenting Business Results with Augmented Reality

Augmented reality (AR) has reached a whole new level of brand and consumer adoption. As online shopping and social commerce behaviors accelerated…

Modern Digital Grocery: How to Leverage Technology, Associates and Loyalty Programs to Meet High Shopper Expectations

The modern digital grocery customer demands convenience above all else. Shoppers are willing to wait 10.8 hours longer for a delivery if…

Ecommerce Tech Guide: The Latest Tools for Bridging the Physical-Digital Gap

Last year, consumers and retailers alike readily adopted new digital and “phygital” shopping behaviors that look like they’re here to stay. Double-digit…

Making the Most of BNPL: How Education and Total Cost Transparency Can Lead to Bigger Baskets

Buy now, pay later (BNPL) adoption is growing into a wave retailers can’t afford to miss. The total number of BNPL users…

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Shoppers are turning to ecommerce more than ever and retailers need to strengthen their last mile operations to keep up with growing…

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

Amazon and Alibaba may have led the rise of online marketplaces, but the field has become crowded in recent years, with new…

Customer Service can be Retailers’ ‘Secret Weapon’ in Building Customer Loyalty

Consumers have been pushed even further into using digital communication channels to get information or resolve problems. This mass movement online has…

2021 Customer Loyalty Benchmark Report Uncovers Digital Gaps in Programs

As it did with nearly every aspect of retailing, COVID-19 challenged many of the traditional pillars supporting customer loyalty. Even essential retailers…

Reports

5 Key Trends Defining the 2021 Holiday Season…and How Marketers Can Capitalize on Them

The Next Stage of Retail’s Digital Transformation: Omnichannel Experiences and More Agile Supply Chains

Store Design Tech Guide: How Layout, Tech and Associates Combine to Create Great Experiences

Retailers Reconfigure Stores for an Ever-More-Digital World

Hit List: 5 Brands Augmenting Business Results with Augmented Reality

Modern Digital Grocery: How to Leverage Technology, Associates and Loyalty Programs to Meet High Shopper Expectations

Ecommerce Tech Guide: The Latest Tools for Bridging the Physical-Digital Gap

Making the Most of BNPL: How Education and Total Cost Transparency Can Lead to Bigger Baskets

Mastering the Last Mile: How to Build a Tech Ecosystem That Creates Great Customer Experiences

Seizing Marketplace Opportunity: A Practical Guide to Online Expansion

Customer Service can be Retailers’ ‘Secret Weapon’ in Building Customer Loyalty

2021 Customer Loyalty Benchmark Report Uncovers Digital Gaps in Programs

56% of Consumers Plan to Host (and Grocery Shop for) Holiday Celebrations

The ROI Impact of Intelligent Labor Management: How Retailers are Empowering Frontline Employees

The Deskless Report 2021

The ‘Secret Sauce’ for Enhancing Loyalty Programs: Value Exchange Optimization

5 Key Trends Defining the 2021 Holiday Season…and How Marketers Can Capitalize on Them

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