Omnichannel Alignment

Ron Johnson’s Enjoy Technology Files for Bankruptcy, Set to be Sold

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. His…

Madison Reed Names New Marketing and Digital Chiefs

Hair color retailer Madison Reed is strengthening its C-suite with two new appointments. Brad Lande-Shannon has joined the company as Chief Marketing…

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Shareholder activists are nothing new — some sources credit Warren Buffet’s mentor Jeff Gramm as the first activist investor, nearly 95 years…

Simon Debuts Multi-Retailer Product Search Engine Offering Mall Shoppers In-Stock Data

Mall operator Simon has launched a new search engine that will let shoppers research in-stock products at participating retailers in Simon properties….

Amazon Style’s Digitally Powered Brick-and-Mortar Experience Blends Human Touch With AI Sales Support

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought…

How One Auto Dealer Revved Up Car Sales in an Unexpected Place – Pinterest

Pinterest is the place to go if you need inspiration for décor, cooking, home improvement projects, summer fashion…the list goes on. But…

5 Ways Food Stores are Leading in Experience Innovation

Food shopping is a highly personal, and sometimes emotional, experience. For some, food aligns directly with their beliefs; for others, it’s a…

Smaller Spaces, Bigger Tech and Optimized CX

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital,…

Steve Madden Upgrades OMS to Strengthen Omnichannel Offerings

Steve Madden, Ltd. has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS)…

Amazon Introduces AR Try-On for Shoes

Amazon Fashion has launched a new virtual try-on feature for shoes. The interactive mobile experience uses augmented reality to help customers visualize…