Why Omnichannel Breaks at Scale and How Orchestration Fixes It
For retail brands experiencing rapid growth, success itself can become the problem. ESW CPO Frank Kouretas and Lazer…
News June 17
Latest In: Omnichannel Alignment
Tractor Supply Expands Animal Healthcare Offerings with VIP Petcare Acquisition
With this acquisition, Tractor Supply is seeking to provide end-to-end pet care spanning veterinary services, pharmacy, pet services…
News May 28
Convenience vs. Discovery: How AI-Powered Shopping will Impact Brick-and-Mortar Retail
People thinking about the impact of agentic AI in retail focus, quite naturally, on how the digital shopper…
Features May 14
Headless Commerce: Freedom for Retailers or Just Another Buzzword?
Retailers are under constant pressure to deliver faster shopping experiences. As a result, the systems supporting ecommerce platforms…
Executive Viewpoints May 6
Williams-Sonoma Launches Dormify to Help Decorate Cramped College Quarters
A little less than one year after acquiring the Dormify intellectual property (IP), Williams-Sonoma has launched Dormify as…
News April 27
Video Still Reigns Supreme — but Retail Performance Depends on Where it Plays
Retail is experiencing a new level of growth pressure. Margins are tighter, loyalty is harder to earn and…
Executive Viewpoints April 23
How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience
Retailers are reshaping the shopper journey with AI-powered tools, and like everything else about this technology, it’s happening…
Features April 22
The Agentic Commerce Paradox: It’s Already Here, and it’s Also Still Evolving
AI-powered agentic commerce, while still representing just a small fraction of all retail sales, has been growing so…
Features April 16
Wedding Gowns and Cappuccinos: How David’s Bridal and Starbucks are Reshaping Shopper Journeys with AI
Two very different shopper journeys — selecting a wedding dress and buying that all-important cup of coffee —…
News April 15Top Stories
