Omnichannel Alignment

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also…

How ‘Process Mining’ Refines Ikea’s Rich, Plentiful Data so it Can be Put to Use

Last year, 650 million people across 30 countries visited an Ikea store, and the company’s website attracted more than 4 billion visitors….

David’s Bridal to Debut Dual-Sided Pearl Planner Platform for Both Couples and Wedding Vendors

David’s Bridal is in a closed beta test of Pearl Planner, a platform and marketplace designed to connect brides and grooms to…

David’s Bridal Marries Online and In-Store CX with Shopify Integration

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light…

Ebay Live Gets out From Behind the Screen with Traveling Event Series

Ebay will travel the country this summer with the Ebay Live on Tour event series, bringing livestream shopping sessions and collector-focused experiences…

Sephora Partners with NielsenIQ for Deeper Insights into Beauty Shopper Preferences and Behaviors

Sephora has entered a strategic multi-year data-sharing collaboration with NielsenIQ (NIQ) to gain a more comprehensive view of the North American beauty…

Sam’s Club Enters New Arena — Pizza Delivery

Sam’s Club’s giant pizzas have long been a customer favorite, and now club members can get all that cheesy goodness delivered straight…

FreshDirect Makes Physical Retail Debut a Hamptons Pop-Up

FreshDirect is venturing beyond the digital realm for the first time in nearly 25 years with a pop-up store opening Memorial Day…

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers…

David’s Bridal Debuts New Tech-Driven Store Format

David’s Bridal is leveraging a range of technologies in its new “Diamonds & Pearls” store format, including interactive touchscreens powered by Shopify…

Southern Glazer’s Brings AI-Fueled Ecommerce Capabilities to the Fragmented Alcohol Market

Southern Glazer’s Wine & Spirits is one of the biggest names in the U.S. alcohol beverage industry, but as a distributor that…

Urban Outfitters Launches Immersive In-Store Experience with Nike

Urban Outfitters has picked Nike as the first partner for its new “On Rotation” retail experience, designed to fuel inspiration, discovery and…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Omnichannel Alignment

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

How ‘Process Mining’ Refines Ikea’s Rich, Plentiful Data so it Can be Put to Use

David’s Bridal to Debut Dual-Sided Pearl Planner Platform for Both Couples and Wedding Vendors

David’s Bridal Marries Online and In-Store CX with Shopify Integration

Ebay Live Gets out From Behind the Screen with Traveling Event Series

Sephora Partners with NielsenIQ for Deeper Insights into Beauty Shopper Preferences and Behaviors

Sam’s Club Enters New Arena — Pizza Delivery

FreshDirect Makes Physical Retail Debut a Hamptons Pop-Up

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

David’s Bridal Debuts New Tech-Driven Store Format

Southern Glazer’s Brings AI-Fueled Ecommerce Capabilities to the Fragmented Alcohol Market

Urban Outfitters Launches Immersive In-Store Experience with Nike

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

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