Customer Experience

New Solana Spaces Store in NYC Heralds Coming Wave of ‘Phygital’ Web3 Concepts

[Editor’s Note: See the store for yourself and go behind the scenes with Co-founder Vibhu Norby in our Store Tours video here.]…

How DTC Brands Are Scaling the Store Experience

Direct-to-consumer (DTC) brands are increasingly turning to stores in order to continue their path to growth. However, if companies like Warby Parker…

Newly Rebranded Yelloh Accelerates Transformation into a ‘Modern Mobile Retailer’

DTC frozen food delivery service Yelloh (known as Schwan’s Home Delivery until earlier this year) has tapped Amazon Web Services (AWS) to…

3 Immersive Customer Experiences Using Augmented Reality

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of just how engaging augmented…

Amazon to Offer Same-Day Store-Based Delivery for PacSun, GNC, Diesel and More

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from…

New ‘Phygital’ Experience at Saks, Neiman Marcus Aims to Bring Shoppers into the Metaverse

Fashion designer Jonathan Koon has teamed up with the retail-focused metaverse world Highstreet to launch a “phygital” experience at Saks Fifth Avenue,…

Hugo Boss Debuts Virtual Fitting Room Tech in 3 European Markets

Luxury fashion house Hugo Boss has rolled out digital dressing room technology from Reactive Reality across its websites in Germany, the UK…

Retailers: What to Consider as You Offer Virtual Try-On Features

Online shopping has come a long way in providing consumers with a vision of how products might look on them. Product pages…

The Clinique Lab Launches at Macy’s Herald Square Flagship

Macy’s Herald Square flagship began hosting a new retail concept from Clinique, on July 21, 2022. The Clinique Lab emphasizes the science…

Data Transparency Crucial for Consumer Trust in Connected Journeys

Q&A with Rob Avery, VP of Professional Services, STRATACACHE Retail TouchPoints (RTP): What are the most important connected store trends for retailers…

Sleep Number Debuts High-Touch Store With Sustainability Built Into the Design

Seeking to stay at the forefront of the connected sleep journey, Sleep Number has introduced a new agile, digitally powered brick-and-mortar concept…

WWD: Eddie Bauer to Venture into Resale

Eddie Bauer will move into resale beginning in August, when the outdoors retailer will begin accepting Eddie Bauer-branded apparel, footwear, accessories and…