Customer Experience

Nordstrom Local to Summer in the Hamptons

Taking its Nordstrom Local pop-up concept to swanky environs this year, the luxury retailer will open an 850-square-foot location in Southampton, N.Y….

28 Brands Sign Charter to Mitigate Racially Biased Experiences in Retail Environments

Sephora and 27 other retailers, along with the Open to All nonprofit, have signed the Mitigate Racial Bias in Retail Charter, marking…

Three Ways Murals Paint the Way for Retailers to Transform the Consumer Experience

Great marketing has always been about creativity — cutting through the noise and connecting with consumers requires developing an advertising strategy that…

Elevate Retail Experiences with Next-Gen Contact Center Tech

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving…

RICE 2022: How Coach Uses Store Design, Pop-Ups and Digital Installations to ‘Go Local’

During the design:retail Conference and Expo session titled How Coach Embraces Retail Transformation: From Physical to Immersive Experiences at the Retail Innovation…

Kwik Trip Debuts Bitcoin ATMs at 800 Midwest Locations

Convenience and gas chain Kwik Trip is bringing Coinsource bitcoin ATMs to its more than 800 locations in Wisconsin, Minnesota, Illinois and…

David’s Bridal Acquires Digital Custom Wedding Dress Design Startup

Bridal and special occasion retailer David’s Bridal has acquired Anomalie, a digital startup that helps brides-to-be plan every detail of their wedding…

RICE 2022: Albertsons Provides Sneak Peek at Plans for Upcoming Marketplace

Third-party marketplaces have emerged as one of the biggest growth opportunities for retailers this year, with companies from Macy’s and Bed Bath…

RICE 2022: Why Retailers Should Apply ‘Love Languages’ to Improve Customer Relationships

The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according to Retail Innovation Conference…

Retail TouchPoints Reveals 2022’s 40 Under 40 Winners

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Representing the entire retail realm — from…

RICE 2022: 5 Things Everyone in Retail Should Know About the Metaverse

The first thing Cathy Hackl, Chief Metaverse Officer at Future Intelligence Group, wants people to know about the metaverse is that you…

How DTC Brands Engineer Expansion Via New Product Categories

Growth in the direct-to-consumer space is no longer limited to remaining ahead of trends in a brand’s core category. The first phase…

Luxury 2022: How Luxury Brands are Adapting High-Touch Engagement in a Digital-First World

What’s The New Livestreaming Opportunity For Retail?

Find the Perfect Fit: Shoppers’ Online Search for Apparel in 2022

94% of Shoppers Feel Small Businesses Affect Their Lives

2022 Brand Experience Awards: 22 Retail Brands Redefining Interaction, Engagement & Loyalty

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CommerceNext 2022

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