Customer Experience

The Secret Behind Quick-Turn Merch: A Strong Partner

From Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last…

NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to…

Mirror Mirror Off the Wall: Tonal Offers Trade-In Deal for Former Lululemon Mirror Users

Editor’s note: This article was updated to reflect new information about Lululemon’s support for Mirror technology. At-home gym brand Tonal is launching…

Are you Customer-Obsessed? Here’s Why you Should Be

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying…

CVS Launches Programs to Add Transparency to Prescription Pricing

CVS Health will launch a new model for pharmacy reimbursements designed to bring greater transparency and simplicity to the system. CVS CostVantage,…

Walmart Canada will Spend $1 Billion this year Supporting Ongoing Modernization Effort

Walmart Canada will invest nearly $1 billion this fiscal year (which ends Jan. 31, 2024) as part of its multi-year modernization plan,…

Why UK Retailers Should Save Some of Their Christmas Marketing Spend for Chinese New Year

Christmas in the UK is already in full swing. The UK remains a global shopping destination and traditionally sees a significant influx…

Inside Hy-Vee’s RedMedia Expansion: From the Sofa to the Store

Although Hy-Vee has offered different components of retail media for some years, it has “been building in earnest” and officially launched Hy-Vee…

Walmart Pilots Free HIV Screenings at 2 Virginia Pharmacies

Walmart has kicked off a three-month pilot offering free HIV screenings at pharmacies in Petersburg and Ashland, Va. The finger prick blood…

Travel CAMP: Marriott Bonvoy to Launch New Kids Club Experience

Marriott Bonvoy is collaborating with family experience company and retailer CAMP on a new “club experience” for toddlers and tweens. Reminiscent of…

Coach CEO Q&A: New Las Vegas Fulfillment Center will Reduce Delivery Times by 50%+

To better serve a growing legion of West Coast customers, Tapestry, parent company of brands including Coach and Kate Spade, opened its…

Walgreens Creates Tool for Discovering Prescription Discounts

Walgreens has partnered with RxSense to create the Rx Savings Finder, providing shoppers with easier access to prescription discounts. Now available free…

Join 5k+ attendees for an immersive experience where you can get inspired by retail’s most innovative minds and see their big ideas in action.

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

Customer Experience

The Secret Behind Quick-Turn Merch: A Strong Partner

NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink

Mirror Mirror Off the Wall: Tonal Offers Trade-In Deal for Former Lululemon Mirror Users

Are you Customer-Obsessed? Here’s Why you Should Be

CVS Launches Programs to Add Transparency to Prescription Pricing

Walmart Canada will Spend $1 Billion this year Supporting Ongoing Modernization Effort

Why UK Retailers Should Save Some of Their Christmas Marketing Spend for Chinese New Year

Inside Hy-Vee’s RedMedia Expansion: From the Sofa to the Store

Walmart Pilots Free HIV Screenings at 2 Virginia Pharmacies

Travel CAMP: Marriott Bonvoy to Launch New Kids Club Experience

Coach CEO Q&A: New Las Vegas Fulfillment Center will Reduce Delivery Times by 50%+

Walgreens Creates Tool for Discovering Prescription Discounts

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

How to Grow Your Retail Business with Connected TV

NY NOW: The Winter Market

NRF: Retail’s Big Show 2024

Prosper Show

Shoptalk 2024

Responsible Business USA 2024

Access The Media Kit

Interests:

Access Our Editorial Calendar