Customer Experience

How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s nothing worse than a…

New Solana Spaces Store in NYC Heralds Coming Wave of ‘Phygital’ Web3 Concepts

[Editor’s Note: See the store for yourself and go behind the scenes with Co-founder Vibhu Norby in our Store Tours video here.]…

How DTC Brands Are Scaling the Store Experience

Direct-to-consumer (DTC) brands are increasingly turning to stores in order to continue their path to growth. However, if companies like Warby Parker…

Newly Rebranded Yelloh Accelerates Transformation into a ‘Modern Mobile Retailer’

DTC frozen food delivery service Yelloh (known as Schwan’s Home Delivery until earlier this year) has tapped Amazon Web Services (AWS) to…

3 Immersive Customer Experiences Using Augmented Reality

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of just how engaging augmented…

Amazon to Offer Same-Day Store-Based Delivery for PacSun, GNC, Diesel and More

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from…

New ‘Phygital’ Experience at Saks, Neiman Marcus Aims to Bring Shoppers into the Metaverse

Fashion designer Jonathan Koon has teamed up with the retail-focused metaverse world Highstreet to launch a “phygital” experience at Saks Fifth Avenue,…

Hugo Boss Debuts Virtual Fitting Room Tech in 3 European Markets

Luxury fashion house Hugo Boss has rolled out digital dressing room technology from Reactive Reality across its websites in Germany, the UK…

Retailers: What to Consider as You Offer Virtual Try-On Features

Online shopping has come a long way in providing consumers with a vision of how products might look on them. Product pages…

The Clinique Lab Launches at Macy’s Herald Square Flagship

Macy’s Herald Square flagship began hosting a new retail concept from Clinique, on July 21, 2022. The Clinique Lab emphasizes the science…

Data Transparency Crucial for Consumer Trust in Connected Journeys

Q&A with Rob Avery, VP of Professional Services, STRATACACHE Retail TouchPoints (RTP): What are the most important connected store trends for retailers…

Sleep Number Debuts High-Touch Store With Sustainability Built Into the Design

Seeking to stay at the forefront of the connected sleep journey, Sleep Number has introduced a new agile, digitally powered brick-and-mortar concept…

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

Starting Off on the Right Foot: 5 Keys to a Seamless Appointment Scheduling Processes

3 Innovative Video Experiences to Drive Your Retail Advertising Strategy

Intelligent Inventory Optimization THE NEW DILIGENCE AGAINST SUPPLY CHAIN DISRUPTION

The New Marketing Playbook: Tips for CMO Success in a Post-Cookie, Purpose-Focused World

JUL