Customer Experience

H&M, Google Cloud Partner to Draw on Store, Online, Brand and Supplier Data to Boost CX

H&M will work with Google Cloud’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and…

Amazon to Share Shopper Insights from its Grocery Stores with Brands

Amazon has rolled out a new store-based analytics service that will give brands insights into how their products are discovered, considered and…

Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers are willing to pay…

At What Goes Around Comes Around, Store Designs Reflect Founders’ Passion for Luxury Vintage Resale

It’s been 30 years since Seth Weisser and Gerard Maione opened their vintage boutique, What Goes Around Comes Around (WGACA) during the…

Beyond Yoga to Enter B&M With Pop-Up Experience in L.A.

Beyond Yoga will unveil its first brick-and-mortar location on June 25 with a pop-up experience at The Grove in Los Angeles that…

Walmart Pilots Rapid Convenience Delivery in Canada

Walmart Canada is piloting a new rapid-delivery grocery offering in the Greater Toronto area in partnership with Instacart. Called Walmart Now, the…

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Shareholder activists are nothing new — some sources credit Warren Buffet’s mentor Jeff Gramm as the first activist investor, nearly 95 years…

If Your UX is Stale, You Might be Throwing Money Away on Advertising

You can do everything right in your advertising plan — target the right users, deep-link to the ideal product pages and create…

Tiffany & Co.’s ‘Vision & Virtuosity,’ Featuring AR Try-On Tech, Debuts at Saatchi London

Tiffany & Co. has launched “Vision & Virtuosity,” an exhibition featuring 400 objects from its archives at the Saatchi Gallery in London…

Amazon Style’s Digitally Powered Brick-and-Mortar Experience Blends Human Touch With AI Sales Support

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought…

Walmart and Roku Team Up to Take on TV Commerce

Walmart and Roku have announced a new partnership “to make TV streaming the next ecommerce shopping destination.” The new deal will push…

The Home Depot Deploys 125,000 Multi-Function Associate Mobile Devices Chainwide

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer…

Leveraging Customer Insights to Drive Personalization – A Retail Perspective

Supply Chain Impacts, Understaffed Stores Create Customer Loyalty Challenges

Streamline Product Data Management to Maximize Multichannel Growth

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

The 2022 Holiday Planning Guide for Retailers

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