Customer Experience

With Consumers Awash in Subscriptions, Brands Set Sights on Paid Membership

The subscription economy has been the subject of dire headlines recently, with terms like “subscription fatigue,” “the great unsubscribe” and even “subscription…

Ingka Group’s Ikea Stores to Adopt Fulfillment and Store Operations Solution

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power…

Walmart Switches to Recyclable Paper Bag Mailers and Right-Sized Packaging

Walmart’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers…

Turning Criticism into Opportunity: A Guide for Merchants to Deal with Negative Online Reviews

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of…

Updated: Is Target Ashamed of its Pride Merchandise?

Editor’s Note: This article has been updated to reflect recent developments. On May 31, more than 100 LGBTQ advocacy organizations, including the…

Costco Delays Membership Fee Hike as Member Growth Continues

Costco will delay membership fee increases due to the negative impact inflation already has had on customer spending habits. The retailer announced…

Shinola and Filson to Update In-Store Experience with Omnichannel Platform

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands…

The Future of Retail: Rethinking Digital Signage to Improve the In-Store Experience

Expectations are never-ending in the retail industry. They’re also ever-changing — even more so in light of recent events. People have different…

Q&A with Top Event Producer: Lessons from the Buzziest Media Activations

Crystal Anderson got her start in events during her time at Tough Mudder and went on to help produce some of the…

Canadian Home Furnishings Retailer Bouclair Deploys New POS Solution

Bouclair has rolled out a new POS platform in its 54 stores across Canada. The PredictSpring solution includes both stationary and mobile…

The ABCs of a Successful Back-to-School Shopping Season

The back-to-school (BTS) season, which had traditionally been confined to August and early September, has been expanding as its boundaries have blurred….

NFTs Aren’t Obsolete — They’re Just Evolving into Something Much More Useful

In the two years since Christie’s sold a Beeple NFT for $69 million and Justin Bieber paid $1.3 million for his very…

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