Customer Experience

Even with Walmart’s Market Power, Tariffs will Force Price Hikes

The message from Walmart executives was clear: they will do everything in their power to keep prices low, but higher tariffs are…

SubSummit 2025 Preview: Leveraging Subscriptions to Build Loyalty (and Revenue)

Subscriptions and other tools for reaping recurring revenues will be examined, explained, dissected and analyzed at SubSummit 2025, taking place May 28-30…

David’s Bridal Debuts New Tech-Driven Store Format

David’s Bridal is leveraging a range of technologies in its new “Diamonds & Pearls” store format, including interactive touchscreens powered by Shopify…

Gaining the Edge: Leveraging Competitive Intelligence More Effectively

Retailers aren’t short on data — the challenge is making sense of it at scale. To stay competitive, businesses must not only…

Dick’s Sporting Goods to Acquire Foot Locker in $2.5 Billion Deal

In an acquisition that will provide Dick’s Sporting Goods with an international presence for the first time, the retailer has agreed to…

Southern Glazer’s Brings AI-Fueled Ecommerce Capabilities to the Fragmented Alcohol Market

Southern Glazer’s Wine & Spirits is one of the biggest names in the U.S. alcohol beverage industry, but as a distributor that…

Urban Outfitters Launches Immersive In-Store Experience with Nike

Urban Outfitters has picked Nike as the first partner for its new “On Rotation” retail experience, designed to fuel inspiration, discovery and…

Ikea Adds Opportunities to Earn Loyalty Rewards Throughout the Shopper Journey

After doing away with its 5% blanket discount for loyalty members in 2023, Ikea U.S. has launched a new rewards program for…

Retail Risk is Serious Business – and it’s Time we Acted Like it

From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the “riskiest” industries — but the…

Inside Ebay’s Push to Become a ‘Fashion Destination’

There was a time when Ebay was effectively the only game in town for online resale, but the platform faces lots of…

From Spectators to Players: How to Rethink Marketing During Live Sports

I grew up outside Detroit in the ’80s and ’90s, and like every school-age kid, I was convinced I was going to…

5 Steps to Data Quality: Long-Term Impact for Retail and Ecommerce

This sponsored content is brought to you by Melissa. In the fast-moving world of retail and ecommerce, where seamless logistics and personalized…

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Customer Experience

Even with Walmart’s Market Power, Tariffs will Force Price Hikes

SubSummit 2025 Preview: Leveraging Subscriptions to Build Loyalty (and Revenue)

David’s Bridal Debuts New Tech-Driven Store Format

Gaining the Edge: Leveraging Competitive Intelligence More Effectively

Dick’s Sporting Goods to Acquire Foot Locker in $2.5 Billion Deal

Southern Glazer’s Brings AI-Fueled Ecommerce Capabilities to the Fragmented Alcohol Market

Urban Outfitters Launches Immersive In-Store Experience with Nike

Ikea Adds Opportunities to Earn Loyalty Rewards Throughout the Shopper Journey

Retail Risk is Serious Business – and it’s Time we Acted Like it

Inside Ebay’s Push to Become a ‘Fashion Destination’

From Spectators to Players: How to Rethink Marketing During Live Sports

5 Steps to Data Quality: Long-Term Impact for Retail and Ecommerce

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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