Customer Experience

With Growth Top-of-Mind, Luxury Brands Focus on Digital Goods and Virtual Experiences

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail…

PAVE Global and The Retail Innovation Conference & Expo Expand Strategic Partnership

2023 Event in Chicago will Bring More Content, More Networking and More Value to the Store Design Community…

JCPenney Names New Transformation and Strategy Officer

JCPenney has appointed Keith Melker as its new Chief Strategy and Transformation Officer. Key areas of focus will include driving profitable consumer…

New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be?…

David’s Bridal Launches ‘House of Prom’ Pop-Ups

Continuing its efforts to gain a greater share of promgoers’ purchases, David’s Bridal has opened “House of Prom” pop-up shops in five…

Cole Haan Deploys Platform Supporting Unified Commerce

Performance footwear brand Cole Haan will deploy the Aptos ONE platform, beginning with the Aptos ONE POS. The platform’s microservices-based design and…

Turn Tricky Market Conditions into Revenue-Increasing Opportunities

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Supply chain issues,…

Giant Eagle to Enhance Category Management at Nearly 500 Stores

Giant Eagle will upgrade its category management capabilities across its 216 supermarkets and 274 GetGo convenience stores, allowing the retailer to make…

Central American Department Store Chain Boosts Inventory Accuracy with RFID

Siman Group, which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory…