Customer Experience

Retail is Finally Conversational, but Most Brands Aren’t Ready

For years, ecommerce has been stuck in a transactional rut. Shoppers type in a keyword, scroll through product grids, maybe filter a…

Kroger Precision Marketing Adds In-Store Digital Screens

Kroger Precision Marketing (KPM) will deploy digital screens in select Kroger stores, offering animated content displayed on integrated, custom-made fixtures from Barrows…

UPDATE: Nike Delays Launch of Collab with Kim Kardashian’s Skims

[Update as of June 20, 2025] Nike is delaying the launch of the activewear line it’s developing with Kim Kardashian’s Skims brand…

Weathering the Storm: How Retailers can Ensure Resilience Amid Rising Cloud Outages

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure…

Build a Successful CPG Loyalty Program with These 5 Tips

In the ultra-competitive market for consumer packaged goods (CPG), brand loyalty programs play a crucial role in differentiating your brand from the…

The Most Interesting Retail Media News from Cannes Lion: Updates from CVS, Pinterest, DoorDash & More

Cannes Lion wasn’t always on retailers’ radars, but as retail media has steadily grown in sophistication and influence, the glitzy advertiser conference…

David’s Bridal Marries Online and In-Store CX with Shopify Integration

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light…

Loblaws Integrates Loyalty Program with DoorDash, Expands Point-Earning Opportunities

Loblaws is expanding its partnership with DoorDash by allowing members of the retailer’s PC Optimum loyalty program to earn points with their…

Amazon Expands Prime Day Event to 96 Hours, Enhances Young Adult Prime Membership

Amazon has doubled 2025’s Prime Day event to four days, offering 96 hours of deals and special offers from July 8-11. New…

How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Today on Manhattan’s West side, thousands of people are funneling into the Jacob K. Javits Convention Center for a trade-focused gathering. Not…

Albertsons Media Aims to Enhance In-Store Measurement with Launch of Digital Display Networks

This summer, Albertsons Media Collective will deploy in-store digital display networks in stores located in two regions that are key for the…

Williamsburg’s the Spot for Third NYC-Area Nordstrom ‘Local’ Store

Nordstrom will open its third Nordstrom Local store in the New York City area later this month, debuting a 3,000-square-foot neighborhood service…

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Customer Experience

Retail is Finally Conversational, but Most Brands Aren’t Ready

Kroger Precision Marketing Adds In-Store Digital Screens

UPDATE: Nike Delays Launch of Collab with Kim Kardashian’s Skims

Weathering the Storm: How Retailers can Ensure Resilience Amid Rising Cloud Outages

Build a Successful CPG Loyalty Program with These 5 Tips

The Most Interesting Retail Media News from Cannes Lion: Updates from CVS, Pinterest, DoorDash & More

David’s Bridal Marries Online and In-Store CX with Shopify Integration

Loblaws Integrates Loyalty Program with DoorDash, Expands Point-Earning Opportunities

Amazon Expands Prime Day Event to 96 Hours, Enhances Young Adult Prime Membership

How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Albertsons Media Aims to Enhance In-Store Measurement with Launch of Digital Display Networks

Williamsburg’s the Spot for Third NYC-Area Nordstrom ‘Local’ Store

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

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