Customer Experience

5 Things to Know About Amazon’s New ‘Style’ Clothing Stores

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel,…

CVS and Uber Health Partner to Offer Free Medical Transportation in Underserved Areas

CVS Health is partnering with Uber Health to provide transportation support at no cost for people seeking access to medical care, work…

7-Eleven Debuts Subscription Service Offering Free Delivery

7-Eleven has joined a growing roster of grocery and convenience chains offering subscription delivery with the debut of the 7NOW Gold Pass…

‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention

For more than 50 years, Ralph Lauren has successfully established and maintained its position as a classic brand. Whether customers are shopping…

Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more…

At 45, Ron Herman is Still a Retail Industry Trendsetter With a Heavy Community Focus

Over the past 45 years, Ron Herman has evolved from its origins as a specialty shop into an international brand with locations…

4 Tips for Staying Ahead of Retail Competitors

As M+A activity continues, convenience retailers are experiencing increased pressure to maintain market share. That pressure is driving technological advancements and innovation…

What all Retailers Should Know About Outsourcing Customer Service

As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside…

How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as…

Experiential Retail, Beyond the Hype: 6 Defining Factors for Success

“Experiential retail” is a phrase that has gotten a lot of play over the past few years. But like any hot trend…

Exclusive Q&A: The 9 Themes Shaping the Future of DTC

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate…

It’s Time Retailers Give Customers What They Want: Online Shopping Without Passwords

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 billion, accounting for a record…

Customer Experience

5 Things to Know About Amazon’s New ‘Style’ Clothing Stores

CVS and Uber Health Partner to Offer Free Medical Transportation in Underserved Areas

7-Eleven Debuts Subscription Service Offering Free Delivery

‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention

Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’

At 45, Ron Herman is Still a Retail Industry Trendsetter With a Heavy Community Focus

4 Tips for Staying Ahead of Retail Competitors

What all Retailers Should Know About Outsourcing Customer Service

How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

Experiential Retail, Beyond the Hype: 6 Defining Factors for Success

Exclusive Q&A: The 9 Themes Shaping the Future of DTC

It’s Time Retailers Give Customers What They Want: Online Shopping Without Passwords

With Brand Language Under a Microscope, AI-Powered Optimization Appeals to Marketers

2022 Customer Loyalty Data Study: What are the True Drivers of Loyalty in the Minds of Consumers?

5 Trends Shaping the Future of Ecommerce

7 Surprising Tax Facts That Will Impact Your DTC Strategy

‘Returnuary’ is Coming: Stay Agile on Tax in Preparation

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