Customer Experience

Ecommerce’s Secret Weapon: WhatsApp Tackles Failed Deliveries Head-On

There’s an unspoken rule in ecommerce: you can get everything else right, but if you fail to deliver, you’ve failed the customer….

Walmart Leverages Geospatial Tech to Expand Delivery to 12 Million New Households

Walmart has deployed geospatial technology to create a data science model that divides geographic areas into precise hexagonal grids, with the goal…

Michaels Expands Party Assortment, Enhances In-Store Event Offerings

Michaels is stepping into the gap left by the recent demise of Party City with plans to add 500 new party supply…

WHY Brands Creative Exec: ‘Innovation is truly ingrained in our DNA’

Everyone says they support innovation, but at too many companies, that support doesn’t go much beyond mission statements and public relations. Organizations…

Loyalty, Love and Lifetime Value: The Mother’s Day Retail Opportunity

Mother’s Day is a retail dream. But it’s not just about one-off sales on one day in May. It is a chance…

Lids Rolls Out New Format Featuring ‘Build-A-Cap’ Kiosks to First 20 Stores

Customization, personalization and localization are key elements of the new Lids store format, which the retailer rolled out to 20 stores in…

Want to Drive Success in 2025? You Need to Diversify Your Social Campaign Creatives

Success in digital advertising doesn’t happen overnight. Instead, it’s the result of thoughtful planning and strategic creativity. With 87% of shoppers saying…

Taking Home a Piece of Hospitality: Designing Merchandise Opportunities for Hospitality Spaces

In an era when consumers value a true hospitality experience — beyond just the menu or guest room — more than ever,…

Can Big-Box Stores Become Anchors for Affordable Housing?

The U.S. housing market is in crisis, driven by a shortage of over 4.5 million homes, according to the U.S. Department of…

Foot Locker Adds New Customer Data Platform to Enhance Personalization

Foot Locker has selected the Ometria customer data platform (CDP) as the retailer seeks to deepen relationships with customers by delivering more…

Schnucks Partners with DoorDash for Delivery, Adds SNAP/EBT Acceptance

Family-owned supermarket Schnuck Markets has added DoorDash as an on-demand delivery option. The 100+-store chain also will now accept SNAP/EBT payments on…

Navigating the Tariff Era: How Retailers can Protect Topline Revenues Without Alienating Price-Conscious Shoppers

Even before the U.S. imposed tariffs on 90 nations, before putting a hold on some tariffs for 90 days, retailers began preparing…

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Customer Experience

Ecommerce’s Secret Weapon: WhatsApp Tackles Failed Deliveries Head-On

Walmart Leverages Geospatial Tech to Expand Delivery to 12 Million New Households

Michaels Expands Party Assortment, Enhances In-Store Event Offerings

WHY Brands Creative Exec: ‘Innovation is truly ingrained in our DNA’

Loyalty, Love and Lifetime Value: The Mother’s Day Retail Opportunity

Lids Rolls Out New Format Featuring ‘Build-A-Cap’ Kiosks to First 20 Stores

Want to Drive Success in 2025? You Need to Diversify Your Social Campaign Creatives

Taking Home a Piece of Hospitality: Designing Merchandise Opportunities for Hospitality Spaces

Can Big-Box Stores Become Anchors for Affordable Housing?

Foot Locker Adds New Customer Data Platform to Enhance Personalization

Schnucks Partners with DoorDash for Delivery, Adds SNAP/EBT Acceptance

Navigating the Tariff Era: How Retailers can Protect Topline Revenues Without Alienating Price-Conscious Shoppers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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