Latest In: Customer Experience

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From Alexa to ChatGPT: The AI Shopping Race is Rewriting Retail Media

In the last few weeks, Amazon embedded an AI shopping assistant into its search bar, OpenAI launched product…

Executive Viewpoints May 26
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AI Commerce Depends on Open, Foundational Location Data

The shift toward autonomous AI shopping agents is accelerating, moving agentic commerce from an experimental concept to an…

Executive Viewpoints May 25
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Pretty Products, Ugly Lawsuits: Legal Risks Facing Beauty Brands

The beauty industry is increasingly targeted with consumer claims, including class action litigation, particularly in consumer-friendly states such…

Executive Viewpoints May 22
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Backroom Problems Hiding in Plain Sight

Walk the backroom of almost any grocery store, and you will find the same thing: shelves stuffed with…

Executive Viewpoints May 21
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TJX Forecasts Strong Year Following 9% Q1 Sales Increase

Economic uneasiness that has more consumers seeking value helped boost TJX’s Q1 results, and increasing numbers of Gen…

News May 20
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Dick’s Showcases Owned Brands with Rotating Resort Town Pop-Up

Dick’s Sporting Goods will shine a spotlight on its owned brands with a pop-up retail location in the…

News May 20
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Why U.S. Retailers Must Embed Sustainability Across Operations in 2026, Not Just Product Lines

Environmental concern among American consumers is growing, with 80% of shoppers worried about purchase-related environmental impact. Consumers are purchasing…

Executive Viewpoints May 20
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Is Your Data Ready for the Era of AI-Powered Search?

Data requirements for being found by an agentic commerce search go far beyond having the right basic product…

Features May 19
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Is Brand Visibility Misleading Retail Marketers?

There was a time when marketing carried a reassuring sense of logic. Your growth could be traced back…

Executive Viewpoints May 19
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