Is Brand Visibility Misleading Retail Marketers?
There was a time when marketing carried a reassuring sense of logic. Your growth could be traced back…
Executive Viewpoints May 19
Latest In: Customer Experience
Co-Branded Bed Bath & Beyond/Container Store Debuts in Texas
The first co-branded physical location melding The Container Store with Bed Bath & Beyond (BB&B) opened May 16…
News May 18
What Legislators (and Retailers) are Getting Wrong about Retail Theft
Retailers are rethinking self-checkout (SCO) due to their theft vulnerability, and now policymakers are getting involved. A recent…
Executive Viewpoints May 18
The Invisible Bias Problem in AI Consumer Research
A startup ran the same question through a synthetic panel and a real consumer sample: “What would you…
Executive Viewpoints May 15
Michaels Grows Shop-in-Shop Party Assortments by 60%, Adds New Piñata Category
Michaels is doubling down on becoming a party planner’s all-in-one resource by expanding assortments at The Party Shop…
News May 14
Convenience vs. Discovery: How AI-Powered Shopping will Impact Brick-and-Mortar Retail
People thinking about the impact of agentic AI in retail focus, quite naturally, on how the digital shopper…
Features May 14
Loyalty in Layers: How B2B2C Models Change the Metrics that Matter
Conventional wisdom in marketing has been clear: if you want to build loyalty, you go straight to the…
Executive Viewpoints May 13
When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
Are Retailers Ready for Agentic Commerce?
We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI.…
Executive Viewpoints May 11Top Stories
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