Latest In: Customer Experience

agentic AI Astound Digital Ryan Dowling Salesforce

Are Retailers Ready for Agentic Commerce?

We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI.…

Executive Viewpoints May 11
Ashley Craig new york times Smarty Trade Partnership Worldwide U.S. Court of International Trade U.S. Customs and Border Protection (CBP) Venable LLP We Pay the Tariffs

Trade Court Invalidates 10% Across-the-Board Tariffs that Cost U.S. Businesses $8B in March

The U.S. Court of International Trade ruled that President Trump’s across-the-board 10% tariffs were invalid. U.S. businesses paid…

News May 8
Lloyds Commercial Banking Ross Taylor

Powering Better Checkout: Why Retailers Need the Right Payment Partners

Most shoppers tap a card or approve a mobile wallet without a second thought. But at the checkout,…

Executive Viewpoints May 8
ar Deloitte Form Grocery Manufacturers Association Kevin Corcoran NielsenIQ

Bridging the Fresh Execution Gap: The Strategic Integration of AI and AR

Grocery retailers are facing two realities that define the current operating environment. Labor costs, while no longer accelerating,…

Executive Viewpoints May 7
Fantasy Farms FedEx fintech SBT Walmart

How Floral Wholesaler Fantasy Farms Meets Mother’s Day Demand

Florists and floral wholesalers face unique pressures in the lead-up to peak periods such as Mother’s Day and…

Features May 6
composable commerce headless commerce Jerzy Zawadzki Polcode

Headless Commerce: Freedom for Retailers or Just Another Buzzword?

Retailers are under constant pressure to deliver faster shopping experiences. As a result, the systems supporting ecommerce platforms…

Executive Viewpoints May 6
In-Store Media Lowe's Mood Media Stater Bros. Markets The North Face Vibenomics

Stater Bros. Starts with In-Store Audio for Retail Media Network Launch

Stater Bros. Markets, seeking to leverage the 2.5 million+ weekly store visits to its 165 Southern California supermarkets,…

News May 5
Bill Miller Capital One computer vision gk software usa

How Computer Vision is Reducing Shrink and Reshaping Store Operations

According to Capital One Shopping Research, 27% of consumers admit to using self-checkout to steal, and 55% of…

Executive Viewpoints May 5
title nine
Laurie Etheridge Title Nine

Pockets, Sun Protection and The Boob Lab: How Retailer Title Nine is Serving Outdoor Women

Founded in 1989 by Missy Park and named after the landmark legislation that paved the way for gender…

Features May 5
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