Latest In: Customer Experience

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Williams-Sonoma Launches Dormify to Help Decorate Cramped College Quarters

A little less than one year after acquiring the Dormify intellectual property (IP), Williams-Sonoma has launched Dormify as…

News April 27
Nick Mangiapane TransUnion

Weathering a Potential Retail Data Drought

Changes in consumer behavior, technology and privacy regulation are all impacting retailers’ ability to understand their customers. The…

Executive Viewpoints April 27
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Chico’s Debuts Credit Cards Tied to Streamlined Loyalty Programs

Chico’s FAS has introduced its first-ever credit cards — both a Mastercard-powered co-branded card and a private label…

News April 24
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Video Still Reigns Supreme — but Retail Performance Depends on Where it Plays

Retail is experiencing a new level of growth pressure. Margins are tighter, loyalty is harder to earn and…

Executive Viewpoints April 23
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Tariff Refunds Portal Now Live as Importers Seek Initial $130 Billion Tranche

U.S. Customs and Border Protection (CBP) has gone live with its IEEPA Refund page, providing a mechanism for…

Features April 22
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How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience

Retailers are reshaping the shopper journey with AI-powered tools, and like everything else about this technology, it’s happening…

Features April 22
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Best Buy Names Company Veteran to Succeed Retiring Barry as CEO

Best Buy will be led by 26-year company veteran Jason Bonfig when CEO Corrie Barry steps down on…

News April 22
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From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce

For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…

Executive Viewpoints April 22
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Where’s the Party (City)? At 700+ Staples Stores

Just in time for graduation and other spring celebrations, Staples has launched a strategic partnership with Party City,…

News April 21
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