REI Narrows 2025 Losses by $102 Million as Union Targets Anniversary Sale for National Boycott
REI reported a $102 million bottom-line improvement Monday in its 2025 results, but the recovery faces an immediate…
News May 4
Latest In: Customer Experience
When Technology Stops Shining and Starts Listening
For years, the beauty industry chased the promise of visible innovation. Smart mirrors seemed like the next big…
Executive Viewpoints May 4
What’s Behind Amazon’s Prime Day Calendar Change?
Amazon has moved its 2026 Prime Day event from July to June in the U.S., but will hold…
News May 1
Walmart Bids for Bigger Share of Beauty Spending with In-Store Experts
Walmart is seeking to make its stores a more enticing destination for beauty customers. The retailing giant introduced…
News May 1
Target Debuts 1.2-Million S.F. ‘Receive Center’ in Houston to Streamline Distribution
Seeking to enhance its distribution processes and help ensure it has sufficient supply of hot items such as…
News April 30
Ace Hardware Deploys AI Tool for Associates in 2,300 Stores
The home improvement sector is proving to be fertile ground for AI-powered solutions: both The Home Depot and…
News April 29
Amazon Adds AI-Powered Q&A Feature at Key Point in Shopper Journey
Amazon, which is testing short-form AI-generated audio summaries on select product detail pages (PDPs), has added a feature…
News April 29
New DoorDash Partnership Adds 1,000+ Canadian Supermarkets to Delivery Network
DoorDash has partnered with Empire Company Ltd. to bring Empire’s family of 12 supermarket banners into its network,…
News April 28
Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly…
Executive Viewpoints April 28Top Stories
Latest Podcasts
Latest Resources
