Bed Bath & Beyond Seeks to Unify Customer Identity and Engagement Across Brands
Bed Bath & Beyond has partnered with the residential ecosystem platform Bilt to unite customer identity, loyalty and…
News April 27
Latest In: Customer Experience
Williams-Sonoma Launches Dormify to Help Decorate Cramped College Quarters
A little less than one year after acquiring the Dormify intellectual property (IP), Williams-Sonoma has launched Dormify as…
News April 27
Weathering a Potential Retail Data Drought
Changes in consumer behavior, technology and privacy regulation are all impacting retailers’ ability to understand their customers. The…
Executive Viewpoints April 27
Chico’s Debuts Credit Cards Tied to Streamlined Loyalty Programs
Chico’s FAS has introduced its first-ever credit cards — both a Mastercard-powered co-branded card and a private label…
News April 24
Video Still Reigns Supreme — but Retail Performance Depends on Where it Plays
Retail is experiencing a new level of growth pressure. Margins are tighter, loyalty is harder to earn and…
Executive Viewpoints April 23
Tariff Refunds Portal Now Live as Importers Seek Initial $130 Billion Tranche
U.S. Customs and Border Protection (CBP) has gone live with its IEEPA Refund page, providing a mechanism for…
Features April 22
How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience
Retailers are reshaping the shopper journey with AI-powered tools, and like everything else about this technology, it’s happening…
Features April 22
Best Buy Names Company Veteran to Succeed Retiring Barry as CEO
Best Buy will be led by 26-year company veteran Jason Bonfig when CEO Corrie Barry steps down on…
News April 22
From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce
For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…
Executive Viewpoints April 22Top Stories
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