Latest In: Customer Experience

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The Agentic Commerce Paradox: It’s Already Here, and it’s Also Still Evolving

AI-powered agentic commerce, while still representing just a small fraction of all retail sales, has been growing so…

Features April 16
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Wedding Gowns and Cappuccinos: How David’s Bridal and Starbucks are Reshaping Shopper Journeys with AI

Two very different shopper journeys — selecting a wedding dress and buying that all-important cup of coffee —…

News April 15
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NYC’s First City-Owned Grocery Store to Open in 2029 as Mamdani Stresses Affordability

New York City will open the first of five promised subsidized grocery stores in the Manhattan neighborhood of…

News April 14
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Retail’s Marketplace Boom Comes With a Hidden Risk

Online marketplaces are becoming a sleeping giant in the retail industry, particularly as more traditional omnichannel retailers develop…

Executive Viewpoints April 14
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Dollar General Turns up the Volume by Expanding In-Store Audio Network to 6,000 Stores

Dollar General will roll out an AI-enabled in-store audio network to approximately 6,000 stores in 48 states during…

News April 13
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Gymshark Dives into Gym Ownership with Planned Miami Location

Weightlifting community and apparel brand Gymshark has seen impressive growth since its 2012 founding, now counting 20 million…

News April 13
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Rethinking Payments for Subscription and Digital Commerce in 2026

The digital goods and services industry is navigating a period of significant transformation. From entertainment platforms to streaming…

Executive Viewpoints April 13
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Amazon Unleashes AI-Powered Tool to Connect Pets with Potential Adopters

Amazon has launched its first pet adoption experience with the debut of an AI-powered matching tool, designed to…

News April 10
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The Habit Economy: What the Fastest-Growing Retail Brands Reveal About Digital Loyalty

Retail growth used to hinge on the first win: the first click, the first purchase, the first viral…

Executive Viewpoints April 10
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