Latest In: Customer Experience

david yurman Deloitte Digital Google google ads OpenAI shopify Shoptalk 2026 Sierra Target The Home Depot the vitamin shoppe Walmart

Shoptalk: AI Hot Takes from Google, The Home Depot, David Yurman, OpenAI & More

AI suffused the entire Shoptalk Spring event last week in Las Vegas, from an exhibit floor that was…

Features March 31
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How AI is Reshaping Retail Discovery: The AI Readiness Checklist Brands Need Now

The rules of retail visibility have changed. AI is already reshaping how shoppers discover, evaluate and decide. Visibility…

Executive Viewpoints March 31
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Meta Sees Lab Stores as Sites for ‘Retail R&D for our Discovery Economy’

Meta is turning its Meta Lab pop-up in midtown Manhattan into a permanent flagship. The company has signed…

News March 30
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Aldi Enhances Digital Experience with Instacart Solutions

Fast-growing value retailer Aldi has launched a redesigned U.S. website and mobile app, powered by Instacart’s Storefront Pro…

News March 30
Everseen Joe White

Why Retail Needs to Go Back to Video to Move From Insight to Action

Retail has never lacked data. What it has consistently lacked is clarity. At NRF this year, the conversation…

Executive Viewpoints March 30
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TikTok Shop Sellers Gain Easier Access to Their Own User-Generated Content

Many sellers on TikTok Shop, which is driven by discovery, face a second challenge after they have attracted…

News March 27
customer experience fashion show pink turnaround Victoria's Secret
The 2025 Victoria's Secret Fashion Show amped up its inclusivity.

Live from Shoptalk: How Victoria’s Secret’s CEO Engineered a Transformational Turnaround

Victoria’s Secret is marking nearly five years as a standalone company with a remarkable business bounce-back. The retailer…

Features March 26
acquisition digital tools HVAC Mingledorff's pro customers SRS Distribution The Home Depot
The Home Depot has made a major acquisition and updated its digital tools for pros.

Home Depot Sharpens Focus on Pros with Acquisition of HVAC Distributor, New Digital Tools

The Home Depot continues to bolster its offerings for its professional customers with a revamped digital workspace aimed…

News March 26
Invent.ai Shoptalk 2026 Tecovas

Live from Shoptalk: Boot Retailer Tecovas Kicks Revenues Higher with AI-Powered Store Operations

Western lifestyle and apparel brand Tecovas aims for a relaxed, friendly customer experience in its 60 stores —…

News March 26
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