Latest In: Customer Experience

Alan Ring Aldi H&M Halos Body Cameras Walmart YouGov

As Theft and Customer Incivility Rise, Bodycam Adoption in Retail will Climb this Year

A YouGov poll of American adults from mid-2025 revealed a notable shift in sentiment around body-worn cameras. Once…

Executive Viewpoints March 26
CAMP depop eBay hot topic Little Mermaid Shoptalk 2026 Twilight

Live from Shoptalk: How Hot Topic and Camp Turn Nostalgia into Current-Day Growth

There’s often a temptation to minimize nostalgia as an easy-to-manufacture emotion of simply pining for the “good old…

Features March 25
birdzi CART gary hawkins retail media

Unlocking Retail’s $100B+ Retail Media Opportunity

Retail media spending is projected to exceed $100 billion by 2027, representing one of the most significant revenue…

Executive Viewpoints March 24
Costco costco wholesale U.S. News and World Report USA today

Costco to Open Standalone Gas Stations in California and Hawaii

Costco will open a 40-pump, 17,000-square-foot gas station in Mission Viejo, Calif. in June, according to USA Today…

News March 23
google cloud LiveX.AI NVIDIA PUMA

Puma to Debut AI-Powered Interactive In-Store Concierge

This spring at its flagship store in Las Vegas, Puma will introduce AI Store Concierge, a multilingual AI-powered…

News March 23
Five Below

Five Below Plans 150 New Stores Following Strong 2025

Specialty discount retailer Five Below will expand its store fleet with 150 new locations in FY 2026 —…

News March 20
AudioStack in-store audio retail media Silke Zetzsche

In-Store Audio is Retail Media’s Blind Spot, and it’s Finally Ready to Scale

Retail media has become one of the fastest-growing channels in advertising. Retailers are monetizing websites, apps, sponsored search,…

Executive Viewpoints March 20
HomeCare+ Lowe's MyLowe's Rewards

Lowe’s Launches Subscription Service for Associate-Powered Home Maintenance

Lowe’s has introduced HomeCare+, a subscription service for MyLowe’s Rewards members that includes two in-home visits annually, with…

News March 19
AI sentiment chatgpt Google Greenpark LLMs mckinsey Sam Barker SEO

How Retailers can Stop Accidentally Training AI to Distrust Them

With 50% of consumers already using AI when searching for products online, LLM-powered search is quickly (if it…

Executive Viewpoints March 19
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank