Specialty retail is undergoing a fundamental transformation. The 2025 Unified Commerce Benchmark shows that only 5% of specialty retailers successfully connect their online and in-store experiences, while most struggle with rising customer costs. The best retailers focus on getting more value from existing customers instead of constantly trying to attract new ones.
Leaders who excel at unified commerce grow three times faster than their competitors and run more efficient operations. This new benchmark report reveals how retailers can gain a competitive edge by embracing customer-centric technology to connect their digital and physical stores.
What readers will learn:
- Better Growth Results: How top retailers grow 3X faster and can increase revenue by $13M-$55M per billion in sales by improving how they connect online and store experiences;
- Smarter Operations: Why the best retailers don’t have to choose between happy customers and efficient operations;
- What’s Coming Next: Which customer features have become must-haves versus nice-to-haves, and how new AI tools will help retailers serve customers better in the future
Ready to see how your business compares to industry leaders? Download the complete 2025 Unified Commerce Benchmark report to get detailed comparisons with your competitors and a clear plan for improvement.
