The pressure on associates is mounting: 51% of retailers say managing and preventing theft is a growing challenge in stores, while 55% say their employees are spending more time fulfilling online orders.
But as retailers are putting more pressure on associates to fulfill their omnichannel promise, they’re also attempting to invest in employee training and engagement programs that make them feel more connected to the work they’re doing.
Where are retailers placing their bets? And most importantly, where are they putting their budgets? Download our latest Store Operations Survey to learn how your peers are investing in:
- Associate training and engagement;
- Inventory management;
- Workforce scheduling and task management; and
- Store-level technology.
Download your copy today!
