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The State of AI in Retail: A Playbook for Success

Artificial Intelligence in retailing is not new, but generative AI is introducing innovations and outcomes that have never before been imagined. In this webinar, Salesforce and Slack will examine the key possibilities and use cases for generative AI across the entire retail process model.

We’ll begin with a refresher on the different phases of AI technology and then provide a glimpse into how retailers are driving results with various types of AI today. We’ll also demystify common buzzwords to help retail operators deploy a more successful AI strategy.

Attendees also will hear how Salesforce and Slack are embedding trusted AI into their products to help retailers equip their teams for success. Register to learn:

  • The ways that generative AI can transform omnichannel retailing;
  • What retailers should consider when crafting their AI strategy; and
  • AI adoption examples and use cases in retail.

Sponsored by

Speakers:

james_murphy_formatted

James Murphy

Salesforce
duane_peck_formatted

Duane Peck

Slack
Alicia Esposito

Alicia Esposito

Retail TouchPoints

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Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors (including Slack from Salesforce), and partners. Please read our Privacy Policy and Terms of Use for more information.
Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and Terms of Use for more information. .

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VIEW Now

Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors (including Slack from Salesforce), and partners. Please read our Privacy Policy and Terms of Use for more information.

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Speakers:

james_murphy_formatted

James Murphy

Salesforce
duane_peck_formatted

Duane Peck

Slack
Alicia Esposito

Alicia Esposito

Retail TouchPoints
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Uncovering What’s Next in Retail

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Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. View the full lineup of the Retail Trendcaster video series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

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Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

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