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The 2024 Brand Experience Award Winners are…

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment.

Garnering more than 200 nominations, the Retail TouchPoints editorial team assessed all entries and selected winners based on various guidelines, including: overarching strategy, creative approach, tactical execution and overall results. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

2024 Brand Experience Award Winners

Category: Customer Retention & Loyalty

  • DSW
  • Hy-Vee, Inc.
  • Ulta Beauty

Category: Digital Innovation

  • EE Studio & YourStudio
  • Coach & ZERO10
  • Tractor Supply Company
  • Bob’s Discount Furniture

Category: Last Mile & Fulfillment Experience

  • True Classic
  • Home Chef

Category: Marketing Campaigns for the Complete Shopper Journey

  • Bob Evans Farms & InMarket
  • Hot Topic

Category: Mobile & Social Optimization

  • Zenni Optical
  • BoxLunch

Category: Pop-Ups, Events, Partnerships & Other Brand Activations

  • Sorel & MG2
  • Heroes & Villains
  • Poshmark

Category: Store Design & Experiential Retail

  • H&M and Hirsch & Mann
  • Indigo & Dalziel and Pow Design Consultants Limited
  • T-Mobile & EWI Worldwide
  • Mercado González & Shook Kelley
  • Camp & Little Diversified Architectural Consulting, Inc.

Category: The Convergence of Content & Commerce

  • Carhartt
  • Angara, Inc.
  • AJ Madison

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