Loyalty

Hyper-Personalization Strategies Any Retailer Can Try

Shopify’s Future of Personalization report names the top trends in 2025, and hyper-personalization is at the top of the list. Hyper-personalization is…

Lowe’s Enhances Marketplace Offerings

Lowe’s has partnered with marketplace technology provider Mirakl to accelerate the growth of the online marketplace it launched in December 2024. Since…

7 Best Practices in Customer Loyalty for Retail Marketers

Today’s retail customers expect more than just great products — they expect great experiences. They want brands to know who they are,…

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers…

Ikea Adds Opportunities to Earn Loyalty Rewards Throughout the Shopper Journey

After doing away with its 5% blanket discount for loyalty members in 2023, Ikea U.S. has launched a new rewards program for…

Personalized Disruption: Grocery’s Secret to Breaking Old Habits

There’s no shortage of talk about technology that’s going to redefine, dominate, or transform retail this year. Much of this language boils…

7-Eleven Enhances Subscription Service with Free Drinks and In-Store Exclusives

7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription delivery service introduced in…

UPDATE: Alimentation Couche-Tard, 7-Eleven Parent Sign NDAs to Insulate Merger Talks

[Update as of May 5, 2025] Alimentation Couche-Tard (ACT) and Seven & i Holdings (7&i), which have been in sometimes contentious discussions regarding…

The New In-Store Playbook for Brands

For years, headlines have sounded the death knell of physical retail. But Sephora’s renewed investment in brick-and-mortar redesign tells an entirely different…

The Data Mandate for a Modernized Shopping Experience

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to show them the right…

How Tariff Uncertainty is Impacting Consumer Loyalty, Purchasing, Confidence — and What Retailers can do About it

It’s becoming clear that “tariffs,” a word that just a few short months ago was more familiar to economic historians than the…

Uniqlo, DXL, Babylist and More Turn to Resale, Recycling to Celebrate Earth Month

[Editor’s Note: This story was updated on Earth Day, April 22, to include more sustainability initiatives from brands including Anthropologie, Trove and…

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Loyalty

Hyper-Personalization Strategies Any Retailer Can Try

Lowe’s Enhances Marketplace Offerings

7 Best Practices in Customer Loyalty for Retail Marketers

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

Ikea Adds Opportunities to Earn Loyalty Rewards Throughout the Shopper Journey

Personalized Disruption: Grocery’s Secret to Breaking Old Habits

7-Eleven Enhances Subscription Service with Free Drinks and In-Store Exclusives

UPDATE: Alimentation Couche-Tard, 7-Eleven Parent Sign NDAs to Insulate Merger Talks

The New In-Store Playbook for Brands

The Data Mandate for a Modernized Shopping Experience

How Tariff Uncertainty is Impacting Consumer Loyalty, Purchasing, Confidence — and What Retailers can do About it

Uniqlo, DXL, Babylist and More Turn to Resale, Recycling to Celebrate Earth Month

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

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