Retail Innovation

David’s Bridal Marries Online and In-Store CX with Shopify Integration

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light…

Listen Now: Lessons from the World’s Top Brands — Apple, Amazon, Costco and More

Every company knows that their brand is important, but just how important can be hard to quantify. That is, unless you’re data…

How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Today on Manhattan’s West side, thousands of people are funneling into the Jacob K. Javits Convention Center for a trade-focused gathering. Not…

Starbucks Pilots Gen AI-Powered Barista Assistant in 35 Stores

Starbucks has introduced Green Dot Assist, a generative AI-powered virtual assistant, in 35 stores, with plans to expand to additional locations in…

Amazon, Walmart Set Their Sights on Keeping Medicare Customers Healthy

Both Amazon and Walmart have several healthcare expansions on their strategic roadmaps as the two retail giants seek to take a share…

Walmart Expands Drone Delivery to 5 Southeast Cities

Walmart customers in Atlanta, Charlotte, N.C., Houston, Orlando and Tampa, Fla. will be looking to the skies rather than down the street…

How Marketing Data Unlocks TikTok’s Power at Both Ends of the Funnel

Uncertainty about the ultimate fate of TikTok has been somewhat lost among the clouds surrounding other “T” things (tariffs and trade deals),…

Where Amazon and Walmart Are Looking Next: Even Faster Delivery, Healthcare and AI, Of Course

Earlier this week we dissected the similarities and differences between Amazon’s “Why” approach to innovation and Walmart’s “And” attitude. So, which strategy…

Battle of the Retail Giants Comes Down to Amazon’s ‘Why’ vs. Walmart’s ‘And’

Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how…

Retail Media: Everything You Need to Know

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a…

Urban Outfitters Targets Gen Z with Gamified Back-to-Campus Campaign

Urban Outfitters (UO) has launched UO Haul, a multi-stage campaign designed to support students decorating a dorm room for the first time…

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers…

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Retail Innovation

David’s Bridal Marries Online and In-Store CX with Shopify Integration

Listen Now: Lessons from the World’s Top Brands — Apple, Amazon, Costco and More

How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Starbucks Pilots Gen AI-Powered Barista Assistant in 35 Stores

Amazon, Walmart Set Their Sights on Keeping Medicare Customers Healthy

Walmart Expands Drone Delivery to 5 Southeast Cities

How Marketing Data Unlocks TikTok’s Power at Both Ends of the Funnel

Where Amazon and Walmart Are Looking Next: Even Faster Delivery, Healthcare and AI, Of Course

Battle of the Retail Giants Comes Down to Amazon’s ‘Why’ vs. Walmart’s ‘And’

Retail Media: Everything You Need to Know

Urban Outfitters Targets Gen Z with Gamified Back-to-Campus Campaign

The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

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