customer experience

‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention

For more than 50 years, Ralph Lauren has successfully established and maintained its position as a classic brand. Whether customers are shopping…

What’s Behind the New Urgency Driving Sustainability Initiatives?

The COVID-19 pandemic accelerated many things in the business world, but one item that temporarily fell off the priority list was sustainability….

Exclusive Q&A: The 9 Themes Shaping the Future of DTC

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate…

4 Imperatives for Impactful Store Design

The pandemic has changed the in-store experience, possibly forever. After spending months with home delivery and curbside pickup as the norm, shoppers…

Why One DTC Skincare Brand Decided to Acquire its own Social Commerce Solution

The global social commerce market is expected to reach $2.9 trillion by 2026, and B2C brands are poised to make up nearly…

Saks Fifth Avenue Tops List of 2021 Winning Windows Recipients

Winning Windows began as a way for design:retail to celebrate the retailers and creative teams that use their window real estate to…

Does a Wine’s Taste Represent the Next Frontier in Digital Personalization?

As consumers spend more time and money online, brands and retailers are feeling greater pressure to stand out. Advanced merchandising and more…

IKEA Planning Studio Concept Heads West With Two Los Angeles Stores

IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to…

How to Upgrade Stale Customer Experiences

Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set…

As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. More and…

Opinion: How Experiments Influence Customer Decisions in a Digital-First World

As businesses aim to adapt and sharpen their skills in the digital-first world, they need new abilities to create business success. As…

Under Armour Promotes EMEA Head to Newly Created Chief Consumer Officer Role

Under Armour has named Massimo Baratto to the newly created role of EVP, Chief Consumer Officer, to oversee all aspects of Under…

customer experience

‘Heritage Sometimes Isn’t Enough’: Ralph Lauren CEO on the Brand’s Reinvention

What’s Behind the New Urgency Driving Sustainability Initiatives?

Exclusive Q&A: The 9 Themes Shaping the Future of DTC

4 Imperatives for Impactful Store Design

Why One DTC Skincare Brand Decided to Acquire its own Social Commerce Solution

Saks Fifth Avenue Tops List of 2021 Winning Windows Recipients

Does a Wine’s Taste Represent the Next Frontier in Digital Personalization?

IKEA Planning Studio Concept Heads West With Two Los Angeles Stores

How to Upgrade Stale Customer Experiences

As Consumer Demand for Inclusion Rises, Retailers Must Tackle Legacy Issues and Attitudes

Opinion: How Experiments Influence Customer Decisions in a Digital-First World

Under Armour Promotes EMEA Head to Newly Created Chief Consumer Officer Role

Discover the Companies Building the Metaverse (and What They Do)

With Brand Language Under a Microscope, AI-Powered Optimization Appeals to Marketers

2022 Customer Loyalty Data Study: What are the True Drivers of Loyalty in the Minds of Consumers?

5 Trends Shaping the Future of Ecommerce

7 Surprising Tax Facts That Will Impact Your DTC Strategy

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