customer experience

Turn Tricky Market Conditions into Revenue-Increasing Opportunities

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Supply chain issues,…

Kendra Scott CEO: ‘The Beauty of our Business is we Don’t Have to Reinvent Ourselves to be Successful’

Putting an emphasis on creating a great customer experience while also giving back to the world is common practice for retailers today,…

How Fiture Creates ‘Fitness for All’ in Compact N.Y. Store Location

Smart home fitness mirror Fiture has a short, yet appropriate, tagline: “Don’t fit in. Fiture.” At its core, the brand is focused…

Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. But…

What to Do Before Your Best Customer Ghosts You

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for…

NRF 2023: Saks OFF 5TH CEO Foresees Smooth Sailing for Off-Price Despite ‘Choppy’ Economic Waters

The mood on the street these days could generally be described as gloomy. But as other retailers brace for the impact of…

2022 Retail Innovator Award Winners Revealed

How e.l.f. Cosmetics Harnesses Data to Stay Ahead of the Gen Z Curve

In a world awash with data, what matters is not how much you have but what you do with it. Judged this…

Holiday Home Stretch: Serve Last-Minute Shoppers but Plant Seeds for Future Sales

Retailers looking to take full advantage of each store they operate need to consider not only their own value proposition but what…

Relying on End-to-End Observability to Ensure Exceptional Customer Experience

Overseeing an e-commerce platform for one of the world’s largest technology companies is no simple task. At the heart of it is…

CSG Helps Retailers Build and Deploy Quantifiable Customer Experiences

SaaS platform CSG has launched CSG Xponent Ignite, a customer engagement solution designed to enable businesses to quickly deploy, engage and deliver…